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Added 12 mins ago
T
Credit Analyst
thyssenkrupp
ON · Ontario, Canada
- $75,000 USD / year
- Full-time
Set up new customers within ERP and related business systems.
Added 12 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 12 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 12 mins ago
CW
Property Tax Analyst
Costco Wholesale Canada
Ottawa, ON
- Full-time
A minimum of two years of experience as an analyst is required; experience must demonstrate a high level of autonomy and the ability to manage complex reconciliations beyond clerical…
Added 12 mins ago
VB
Senior Financial Analyst
Vaco by Highspring
Toronto, ON
- $40 to $50 CAD / hour
- Contract
…factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as…
Added 12 mins ago
CP
Actuarial Analyst
Convyta Partners
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Convyta Partners is looking for an Actuarial Analyst/Associate to join our Pension consulting team. This position will be hired at a level commensurate with experience. You will contribute…
Added 12 mins ago
BC
Risk Analyst - Ontario Line Subway Project
Bantrel Co.
Toronto, ON
- $95,000 to $145,000 CAD / year
- Full-time
…community supporter. Our private ownership provides long-term business planning and strategic decision horizons supported by a strong financial…
Added 12 mins ago
CO
Senior Quality Improvement Analyst
City of Winnipeg
Winnipeg, MB
- Full-time
A minimum of five (5) years’ experience in data collection, writing summaries, and visualizing data using dashboards and business intelligence tools/platforms.
Added 12 mins ago
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Key Account Manager-Ontario
Galderma
Toronto, ON
- $94,400 to $118,000 CAD / year
- Full-time
· 3+ years of experience in a Customer Manager or Analyst role, with experience managing Walmart an asset.
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Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Moncton, NB · Woodstock, NB · Millbrook, NS · Charlottetown, PE
- Full-time
…corporation, we provide financing, knowledge resources and business management software to over 103,000 customers…
Added 12 mins ago
FB
Credit Adjudicator
Fairstone Bank
Montreal, QC
- Full-time
You have at least 1 year of prior experience as a credit analyst or experience in loan underwriting, experience in a financial institution or within the auto industry
Added 12 mins ago
Financial Analyst - TERM
The City of Red Deer
Red Deer, AB
The City of Red Deer is currently recruiting for a Financial Analyst to fill a 2-year Full-time Term position. The Financial Analyst is responsible for analyzing, facilitating, developing…
Added 26 mins ago
MI
Business Analyst- Capital Markets
Maarut Inc
Montreal, QC
- Contract
Candidate sought: a senior business analyst who has delivered at least one project on onboarding or client lifecycle for derivatives clients (rates, FX or equity) in Capital Markets, with…
Added 26 mins ago
Special Projects Lead (Strategic Planning Analyst II)
City of Edmonton
AB
Minimum of five (5) years of progressively responsible experience in strategic and operational business planning, business process improvement, operational integration, project leadership,…
Added 26 mins ago
W
Business Systems Analyst- EDI
Wajax
Montreal, QC · Lachine, QC
- Full-time
Knowledge: Bilingual in both English and French (spoken and written); strong working knowledge of ERP Systems including business processes like “order to cash”, “procure to pay” and their…
Added 26 mins ago
FC
Senior QA Analyst
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Experience developing test strategies, prioritizing testing based on business risk, and providing evidence-based recommendations about release readiness.
Added 26 mins ago
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Analyste comptable / Accounting Analyst
Wabtec
Montreal, QC
- Full-time
…maritime et industriel. S'appuyant sur près de quatre siècles d'expérience collective au sein de Wabtec, GE Transportation et Faiveley Transport, l'entreprise s’est développée pour devenir…
Added 27 mins ago
BC
Risk Analyst - Ontario Line Subway Project
Bantrel Co.
Toronto, ON
- $95,000 to $145,000 CAD / year
- Full-time
…community supporter. Our private ownership provides long-term business planning and strategic decision horizons supported by a strong financial…
Added 27 mins ago
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Senior System Analyst - Payments
Acumatica
Montreal, QC
- Full-time
Experience working closely with developers and business users
Added 41 mins ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 41 mins ago
DG
Business Systems Analyst
DRA Global
Toronto, ON
- Full-time
The Business Systems Analyst - ERP is responsible for analyzing, designing, and implementing ERP systems for the business and in addition manages initiatives, enhancements, upgrades and…
Added 41 mins ago
CS
Governance & Risk Analyst - Analyste en gouvernance et gestion des risques
Cynet Systems
Montreal, QC
- $39.99 to $44.99 CAD / hour
- Contract
Manage training materials and share with local business lines and functions.
Added 41 mins ago
CS
Business Data Analyst - Analyste de données d’affaires
Cynet Systems
Montreal, QC
- $43.42 to $48.42 CAD / hour
- Contract
The Finance Business & Data Analyst will be a key contributor to the FDO team in Montreal, focusing on the hands-on development of SQL scripts and the implementation of Data Quality Rules…
Added 41 mins ago
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Business Analyst – Payments Modernization
Collabera
Calgary, AB · Greater Calgary Metropolitan Area
- $60 to $75 CAD / hour
- Contract
We are looking for an experienced Business Analyst to support a key Payments Modernization initiative with a leading financial institution. The role will primarily support Real-Time Rail…
Added 41 mins ago
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Senior Security Operations Centre Analyst (Toronto, ON – Hybrid)
LifeLabs
Toronto, ON
- $81,431 to $103,825 CAD / year
Job Title: Senior Security Operations Centre Analyst

Tundra Technical Solutions

Service Desk Analyst

Toronto, ON, Canada

$23 to $28 CAD / hour · Contract

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Job details

Pay: $23 to $28 CAD / hour
Job type: Contract
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Bilingual Service Desk Analyst

6 Month Contract

4 Days on site in Toronto

Job Description

The Retail System Service Desk Support (RSSD) team provides 19*7 support to retail stores; applications and hardware. The team works retail business hours and provides off-hours pager support on a rotating basis. The list of supported applications and hardware includes, but is not limited to, supply chain, marketing, POS, Scanners and RF Guns.

Responsibilities:

Provide technically sound responses to customer initiated IT inquiries either verbally or in writing. Responses are based on specific system knowledge and service information. Make day-to-day operational decisions that will comply with internal processes and help plan to get the work done effectively
Provide technical support, advice and guidance to our customers and business partners regarding: service levels, internal processes, operational best practices, data interpretation and procedures relating to their inquiry. Problem-solve and trouble shoot to achieve desired customer results
Triage calls/e-mails to establish appropriate resolution priority. Based on a sound understanding of applications and systems ensure that incidents are routed to the appropriate Support area for resolution
Accurately record/document the nature of the reported issue or request in such a way as to enable 2nd Level Support teams to fulfill the request/resolve the issue.
Develop and maintain strong relationships with support teams. Actively seek out and gather technical and non-technical information from a variety of sources; analyze information and provide results to enable effective decision making to help with incident resolution/request fulfillment on first contact.
Support new and existing technology and applications for a variety of systems and customers
Ability to learn new technologies and procedures quickly for immediate interaction with customers
Identify, monitor and help mitigate the impact to IT and the Business during major incidents

Who you are

Agile and innovative individuals, who are able to manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving retail environment
Creative thinkers who take initiative and are capable of building, launching and managing projects/programs that drive results for our customers
Problem solvers with the ability to analyze and prioritize to meet business objectives
Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward

Qualifications

Has a college or university degree in computer science
Has a previous customer service and service desk experience, preferably, in a retail environment supporting retail applications and hardware like RF Guns, POS and SCO
Thrives solving problems and is able to multi-task and prioritize activities
Is a team-player with strong communication skills and a customer-service orientation
Is willing to work various shifts during retail support hours and provide off-hours support on a rotating basis

This posting is for an existing vacancy.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!

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More about this job

Responsibilities

Provide technical support for retail applications and hardware, respond to customer inquiries, troubleshoot issues, and prioritize and route incidents to the appropriate support teams. Document requests accurately, collaborate with support teams, and help mitigate the business impact of major incidents.

Requirements

A college or university degree in computer science is requested, along with customer service and service desk experience, preferably supporting retail applications and hardware. Candidates should be strong communicators and team players who can troubleshoot, multitask, prioritize work, learn new technologies quickly, and work varied shifts with rotating off-hours support.

Skills

Customer Service
Service Desk Support
Technical Support
Troubleshooting
Incident Triage
Incident Documentation
Incident Prioritization
Retail Applications Support
Hardware Support
Problem Solving
Multitasking
Communication
Information Analysis
Adaptability
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Retail Systems
Service Desk
Technical Support
Customer Service
Incident Management
Incident Triage
Incident Prioritization
Troubleshooting
Point Of Sale (POS)
Self-Checkout (SCO)
RF Guns
Scanners
Supply Chain
Marketing Applications
Hardware Support
Application Support
Service Levels
Operational Best Practices
Data Interpretation
Request Fulfillment
Major Incident Management
First-Contact Resolution
Retail Operations
Rotating On-Call Support
Stakeholder Collaboration

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