Find work in Canada.

575,904 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
C
Applications Development Sr Programmer Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the…
Added just now
C
IT Quality Engineer - AVP
Citi
Mississauga, ON
- Full-time
…accounting, and regulatory reporting platforms. The Senior QA Analyst will drive end-to-end testing strategies, BDD automation, UAT certification, and production readiness across critical…
Added just now
Member IT Services - Associate IT Business Systems Analyst
Mohawk Medbuy Corporation (MMC)
Toronto, ON
We are currently recruiting for an Associate IT Business Systems Analyst to support our IT team in the Toronto office.
Added just now
UO
Systems Administrator & Business Analyst
University of Niagara Falls Canada
Niagara Falls, ON
- $90,000 to $110,000 CAD / year
- Full-time
The University of Niagara Falls Canada is seeking an experienced Systems Administrator & Business Analyst to support the administration, optimization and continued development of the…
Added just now
O
Lead Revenue Operations Analyst
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a Lead Revenue Operations Analyst to join our growing Support Revenue Operations team, acting as a key financial partner focused on adding value to the business. This…
Added 30 mins ago
Senior Supply Chain Analyst
Freedom Mobile
North Vancouver, BC
3-5 years of experience in analytics, business intelligence, or supply chain operations.
Added 30 mins ago
Engineering Analyst, Nuclear Industry
BWXT
Cambridge, ON
…of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a…
Added 30 mins ago
Senior Analyst
Government of Alberta
Calgary, AB
The Senior Analyst plays a key role in developing and implementing international and national advocacy and engagement strategies that support Alberta's energy and minerals priorities. The…
Added 1 hour ago
AC
Business Analyst
Access Communications Cooperative Limited
Regina, SK
- Full-time
The Business Analyst supports organizational effectiveness, business performance, and strategic decision-making through business analysis, process improvement, financial modelling, and…
Added 1 hour ago
MP
Marketing Database Analyst
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $49,500 to $78,200 CAD / year
- Full-time
Assist the Supervisor of Marketing Data & Analytics in data exploration, preparation, interpretation and integration of both internal and external data to meet ever-growing business needs.
Added 1 hour ago
LC
Supply Chain Replenishment Analyst
Loblaw Companies Limited
Cambridge, ON
- Full-time
Post-secondary education in Business, Economics, Engineering or Marketing
Added 1 hour ago
LC
Senior Financial Analyst, Associate Support
Loblaw Companies Limited
Toronto, ON
- Full-time
…need for new reports/analysis to better support the current business activities and any new…
Added 1 hour ago
Market Intelligence Strategic Insights Analyst
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON
The Market Intelligence & Strategic Insights Analyst helps turn market, competitor, broker, customer and business information into clear stories that leaders can use to make decisions. The…
Added 1 hour ago
Reporting Analyst
Grainger Businesses
Thornhill, ON
…enhance and/or improve process and reporting that support our business activities and Supplier/Product…
Added 1 hour ago
Senior Cyber Defense Operations Analyst
Epic Games
Vancouver, BC
…infrastructure, and technology that support it. As a Senior CDO Analyst, you will lead investigations and incident response while helping reinvent how the SOC operates, turning repeatable…
Added 1 hour ago
AC
Financial Analyst
Aston Carter
Toronto, ON
- $40 to $50 CAD / hour
- Contract
business analytics, waste reporting, month-end closing, and projections.
Added 2 hours ago
T
Senior Analyst, Enterprise Delivery Orchestration & Reporting
TD
Toronto, ON
- Full-time
Analytics, Insights, & Artificial Intelligence
Added 2 hours ago
D-
Analyste SAP (Business One)
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
The SAP Analyst (Business One) will be responsible for advanced support and development of SAP Business One and Microsoft SQL Server for an organization of about 120 users.
Added 2 hours ago
M
Senior Financial Analyst
Manulife
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Director of financial reporting, the Senior Financial Analyst will be responsible for.
Added 2 hours ago
S
Business Intelligence (BI) Data Engineer
Semex
Guelph, ON
- Full-time
…developing, testing and supporting Semex's modern data, analytics and business intelligence solutions. The role focuses on delivering scalable data products using Microsoft Fabric, Power BI…
Added 2 hours ago
NB
Analyst SBL Risk & Control Capital Markets
National Bank of Canada
Montreal, QC
- Full-time
…contributing your expertise to the evolution and execution of business strategies in financial markets and wealth management. This position allows you to pursue your ambitions with…
Added 2 hours ago
NB
Senior Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
The Wealth Management, Credit Risk Management team is currently looking for a Senior Analyst. Its mission is to protect the company's capital and minimize business risk related to client…
Added 2 hours ago
CB
Financial Analyst
Cassels Brock & Blackwell LLP
Toronto, ON
- Full-time
…transaction, advocacy and advisory needs of Canada’s most dynamic business sectors. We have one of the largest business law practices in the country, serving multinational, national and…
Added 2 hours ago
WO
Senior Accountant, Properties
WP Osborne Executive Search Inc.
Toronto, ON
- Full-time
Overseeing other business transactions to provide financial support, as required.
Added 2 hours ago
V
AI Operations Analyst
Valnet
Montreal, QC
- Full-time
Valnet is looking for an AI Operations Analyst to join our team and help build the next generation of our lead generation operation.

Tundra Technical Solutions

Service Desk Analyst

Toronto, ON, Canada

$23 to $28 CAD / hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $23 to $28 CAD / hour
Job type: Contract
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Bilingual Service Desk Analyst

6 Month Contract

4 Days on site in Toronto

Job Description

The Retail System Service Desk Support (RSSD) team provides 19*7 support to retail stores; applications and hardware. The team works retail business hours and provides off-hours pager support on a rotating basis. The list of supported applications and hardware includes, but is not limited to, supply chain, marketing, POS, Scanners and RF Guns.

Responsibilities:

Provide technically sound responses to customer initiated IT inquiries either verbally or in writing. Responses are based on specific system knowledge and service information. Make day-to-day operational decisions that will comply with internal processes and help plan to get the work done effectively
Provide technical support, advice and guidance to our customers and business partners regarding: service levels, internal processes, operational best practices, data interpretation and procedures relating to their inquiry. Problem-solve and trouble shoot to achieve desired customer results
Triage calls/e-mails to establish appropriate resolution priority. Based on a sound understanding of applications and systems ensure that incidents are routed to the appropriate Support area for resolution
Accurately record/document the nature of the reported issue or request in such a way as to enable 2nd Level Support teams to fulfill the request/resolve the issue.
Develop and maintain strong relationships with support teams. Actively seek out and gather technical and non-technical information from a variety of sources; analyze information and provide results to enable effective decision making to help with incident resolution/request fulfillment on first contact.
Support new and existing technology and applications for a variety of systems and customers
Ability to learn new technologies and procedures quickly for immediate interaction with customers
Identify, monitor and help mitigate the impact to IT and the Business during major incidents

Who you are

Agile and innovative individuals, who are able to manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving retail environment
Creative thinkers who take initiative and are capable of building, launching and managing projects/programs that drive results for our customers
Problem solvers with the ability to analyze and prioritize to meet business objectives
Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward

Qualifications

Has a college or university degree in computer science
Has a previous customer service and service desk experience, preferably, in a retail environment supporting retail applications and hardware like RF Guns, POS and SCO
Thrives solving problems and is able to multi-task and prioritize activities
Is a team-player with strong communication skills and a customer-service orientation
Is willing to work various shifts during retail support hours and provide off-hours support on a rotating basis

This posting is for an existing vacancy.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!

Apply About employer

More about this job

Responsibilities

Provide technical support for retail applications and hardware, respond to customer inquiries, troubleshoot issues, and prioritize and route incidents to the appropriate support teams. Document requests accurately, collaborate with support teams, and help mitigate the business impact of major incidents.

Requirements

A college or university degree in computer science is requested, along with customer service and service desk experience, preferably supporting retail applications and hardware. Candidates should be strong communicators and team players who can troubleshoot, multitask, prioritize work, learn new technologies quickly, and work varied shifts with rotating off-hours support.

Skills

Customer Service
Service Desk Support
Technical Support
Troubleshooting
Incident Triage
Incident Documentation
Incident Prioritization
Retail Applications Support
Hardware Support
Problem Solving
Multitasking
Communication
Information Analysis
Adaptability
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Retail Systems
Service Desk
Technical Support
Customer Service
Incident Management
Incident Triage
Incident Prioritization
Troubleshooting
Point Of Sale (POS)
Self-Checkout (SCO)
RF Guns
Scanners
Supply Chain
Marketing Applications
Hardware Support
Application Support
Service Levels
Operational Best Practices
Data Interpretation
Request Fulfillment
Major Incident Management
First-Contact Resolution
Retail Operations
Rotating On-Call Support
Stakeholder Collaboration

Report this job