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Added 4 mins ago
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Analyst II, QC Microbiology (18-month Fixed-Term Contract)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
The Analyst II, QC Microbiology reports to the QC Supervisor, supporting
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GD
System Integration Verification & Validation
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Ottawa, ON
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 19 mins ago
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Analyste fonctionnel Microsoft Dynamics 365 Business Central – Manufacturier
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Montreal, QC
- Full-time
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Added 19 mins ago
GD
System Integration Verification & Validation
General Dynamics Mission Systems–Canada
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- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 19 mins ago
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Bilingual Lease Analyst (FR/ENG)
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Toronto, ON
- Full-time
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Added 19 mins ago
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Analyst II, IT
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Analyst, Middle Office
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- Full-time
Added 19 mins ago
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Financial Reporting Analyst
Pollard Banknote Limited
Winnipeg, MB
- Full-time
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Added 19 mins ago
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Senior Business Analyst
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AB · Edmonton, AB
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Discovery/Design Sessions: Support EPCOR and the Systems Integrator in conducting 700+ global design workshops in 2027 to establish the foundation prior to starting the phased project.
Added 19 mins ago
Consultant Business Systems
HSBC Global Services Limited
Toronto, ON
Added 19 mins ago
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Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 19 mins ago
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Analyst, System and infrastructure operations, maintenance and development
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Levis, QC · Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 34 mins ago
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Business Analyst, Technology Transformation
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- Full-time
The Business Analyst, Technology Transformation plays a critical role in supporting and optimizing enterprise systems, with a strong focus on ERP operations, data analysis, and…
Added 34 mins ago
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Life Cycle Support Analyst
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Toronto, ON · (RSBU) Toronto
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Added 49 mins ago
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Credit Analyst
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Financial Analyst - TERM
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…and a regional reach of over 300,000, it’s a growing hub for business, services, and…
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Business Analyst- Capital Markets
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The client is looking for two senior business analysts for the Derivatives Onboarding pillar of a transformation program that also covers client master data and client lifecycle and…
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Special Projects Lead (Strategic Planning Analyst II)
City of Edmonton
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Added 1 hour ago
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Business Systems Analyst- EDI
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Montreal, QC · Lachine, QC
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Tundra Technical Solutions

Service Desk Analyst

Toronto, ON, Canada

$23 to $28 CAD / hour · Contract

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Job details

Pay: $23 to $28 CAD / hour
Job type: Contract
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Bilingual Service Desk Analyst

6 Month Contract

4 Days on site in Toronto

Job Description

The Retail System Service Desk Support (RSSD) team provides 19*7 support to retail stores; applications and hardware. The team works retail business hours and provides off-hours pager support on a rotating basis. The list of supported applications and hardware includes, but is not limited to, supply chain, marketing, POS, Scanners and RF Guns.

Responsibilities:

Provide technically sound responses to customer initiated IT inquiries either verbally or in writing. Responses are based on specific system knowledge and service information. Make day-to-day operational decisions that will comply with internal processes and help plan to get the work done effectively
Provide technical support, advice and guidance to our customers and business partners regarding: service levels, internal processes, operational best practices, data interpretation and procedures relating to their inquiry. Problem-solve and trouble shoot to achieve desired customer results
Triage calls/e-mails to establish appropriate resolution priority. Based on a sound understanding of applications and systems ensure that incidents are routed to the appropriate Support area for resolution
Accurately record/document the nature of the reported issue or request in such a way as to enable 2nd Level Support teams to fulfill the request/resolve the issue.
Develop and maintain strong relationships with support teams. Actively seek out and gather technical and non-technical information from a variety of sources; analyze information and provide results to enable effective decision making to help with incident resolution/request fulfillment on first contact.
Support new and existing technology and applications for a variety of systems and customers
Ability to learn new technologies and procedures quickly for immediate interaction with customers
Identify, monitor and help mitigate the impact to IT and the Business during major incidents

Who you are

Agile and innovative individuals, who are able to manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving retail environment
Creative thinkers who take initiative and are capable of building, launching and managing projects/programs that drive results for our customers
Problem solvers with the ability to analyze and prioritize to meet business objectives
Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward

Qualifications

Has a college or university degree in computer science
Has a previous customer service and service desk experience, preferably, in a retail environment supporting retail applications and hardware like RF Guns, POS and SCO
Thrives solving problems and is able to multi-task and prioritize activities
Is a team-player with strong communication skills and a customer-service orientation
Is willing to work various shifts during retail support hours and provide off-hours support on a rotating basis

This posting is for an existing vacancy.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!

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More about this job

Responsibilities

Provide technical support for retail applications and hardware, respond to customer inquiries, troubleshoot issues, and prioritize and route incidents to the appropriate support teams. Document requests accurately, collaborate with support teams, and help mitigate the business impact of major incidents.

Requirements

A college or university degree in computer science is requested, along with customer service and service desk experience, preferably supporting retail applications and hardware. Candidates should be strong communicators and team players who can troubleshoot, multitask, prioritize work, learn new technologies quickly, and work varied shifts with rotating off-hours support.

Skills

Customer Service
Service Desk Support
Technical Support
Troubleshooting
Incident Triage
Incident Documentation
Incident Prioritization
Retail Applications Support
Hardware Support
Problem Solving
Multitasking
Communication
Information Analysis
Adaptability
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Retail Systems
Service Desk
Technical Support
Customer Service
Incident Management
Incident Triage
Incident Prioritization
Troubleshooting
Point Of Sale (POS)
Self-Checkout (SCO)
RF Guns
Scanners
Supply Chain
Marketing Applications
Hardware Support
Application Support
Service Levels
Operational Best Practices
Data Interpretation
Request Fulfillment
Major Incident Management
First-Contact Resolution
Retail Operations
Rotating On-Call Support
Stakeholder Collaboration

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