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Added 10 hours ago
Senior Data Scientist Implementation and Codification
National Bank of Canada
Richmond Hill, ON
Full-time
As part of the Credit Risk Analytics sector, you’ll be on a team of 24 of colleagues and you’ll report to the Senior Director. Our team stands out for expertise in model development, model…
Added 13 hours ago
Manager, Collections
Rogers Bank
Milton, ON
Full-time
Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
Added 13 hours ago
Manager, Collections
Rogers Bank
New Minas, NS
Full-time
Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
Added 13 hours ago
Manager, Collections
Rogers Bank
Prince George, BC
Full-time
Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
Added 13 hours ago
Manager, Collections
Rogers Bank
Orangeville, ON
Full-time
Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
Added 13 hours ago
Manager, Collections
Rogers Bank
Bowmanville, ON
Full-time
Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
Added 13 hours ago
Manager, Collections
Rogers Bank
Whitchurch-Stouffville, ON
Full-time
Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
Added 16 hours ago
Director, HR Employee Service Centre
Extendicare
Markham, ON · Extendicare (Canada) Inc.
Full-time
Proven track record of using data and analytics to drive operational improvements and service quality.
Added 17 hours ago
Director, People and Culture Strategy
Alcohol and Gaming Commission of Ontario
Toronto, ON
…strategic, collaborative and forward-thinking leader to serve as Director, People and Culture Strategy. Reporting to the Chief Human Resources Officer (CHRO), the Director People and…
Added 19 hours ago
Manager, Collections
Rogers Bank
Quebec, QC
Full-time
Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
Added 19 hours ago
Manager, Collections
Rogers Bank
Sherbrooke, QC
Full-time
Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
Added 19 hours ago
Manager, Collections
Rogers Bank
Markham, ON
Full-time
Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
Added 19 hours ago
Manager, Collections
Rogers Bank
Pointe-Claire, QC
Full-time
Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
Added 19 hours ago
Manager, Collections
Rogers Bank
Aurora, ON
Full-time
Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
Added 1 day ago
Associate Director - Decision Science
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
Are you ready to bring publication-grade statistical difficulty and AI-native analytics together to uncover hidden patients, elevate commercial strategy, and improve outcomes for people…
Added 1 day ago
Solution Architect, Google Workspace & Gemini AI
Tundra Technical Solutions
Toronto, ON
$130,000 to $145,000 CAD / year
Full-time
…our enterprise Google ecosystem. Reporting directly to the Director of Enterprise Platforms, you will bridge the gap between high-level architectural strategy and hands-on operational…
Added 1 day ago
Technology Lead (Director), Enterprise Platforms and Operations
Tundra Technical Solutions
Toronto, ON
$140,000 to $145,000 CAD / year
Full-time
Service Management & Analytics: Establish and enforce rigorous Service Level Agreements (SLAs). Build data-driven performance dashboards to monitor platform health, user adoption rates, and…
Added 1 month ago
Director, Architect - Investment Management/Fund Services
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
…target-state roadmap focusing on modernizing platforms for portfolio analytics, fund services, and data management and aligning sequencing and technology investments to multi-year…
Added 2 days ago
Internal Auditor
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Dartmouth, NS · Stellarton, NS · Mississauga, ON · Montreal, QC
Reporting to the Director, Operational Audit, you’ll join our Internal Audit function and contribute to a diverse portfolio of assurance and advisory engagements. Your work will primarily…
Added 3 days ago
Director, Programs - AI & Digital Transformation
RBC
Toronto, ON
Full-time
Mastery of program and change management: Expert-level skills in managing integrated programs, dependencies, governance structures, and organizational change at scale
Added 2 days ago
Director, Engineering Performance & AI Metrics
Canadian Tire Corporation
Toronto, ON
Full-time
Own the Engineering performance analytics platform strategy and roadmap, including data quality, governance, tooling integration, investment recommendations, and scalable visibility across…
Added 1 day ago
IT Architect, Architecture & Analytics – Enterprise Analytics
Saputo Inc.
Mississauga, ON
Full-time
Saputo is seeking a highly skilled and motivated IT Analytics Architect to join our Data Engineering & Analytics team. Reporting to the Senior Director of Data Engineering & Analytics, this…
Added 2 days ago
Senior Director, AI Research
Royal Bank of Canada
Montreal, QC
Full-time
…Reporting to the VP, Applied AI Research & Solutions, the Senior Director, AI Research will lead a team of world-class machine learning researchers and research engineers to develop…
Added 1 day ago
Senior Director, AI Research- FR
RBC
Montréal-Ouest, QC
Full-time
…Reporting to the VP, Applied AI Research & Solutions, the Senior Director, AI Research will lead a team of world-class machine learning researchers and research engineers to develop…
Added 1 day ago
Senior Director, AI Research- EN
RBC
Montreal, QC
Full-time
…Reporting to the VP, Applied AI Research & Solutions, the Senior Director, AI Research will lead a team of world-class machine learning researchers and research engineers to develop…

Tundra Technical Solutions

Technology Lead (Director), Enterprise Platforms and Operations

Toronto, ON, Canada

Pay: $140,000 to $145,000 CAD / year
Job type: Full-time
Apply by: Oct 19, 2026
Posting language: English
Posted: Sep 19, 2026

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Original job description

Our client is seeking a strategic, highly collaborative technology leader to take comprehensive ownership of our enterprise platforms and corporate ecosystem. As the Technology Lead, Enterprise Platforms and Operations, you will drive a holistic strategy to modernize their digital workplace, transforming disconnected processes and siloed applications into an integrated, frictionless employee experience.

Grounded in a workflow-first methodology, you will champion operational excellence across core productivity suites, workflow automation, custom web tools, and emerging AI technologies. You will act as the organizational "switchboard," bridging technical teams and executive business partners to ensure our technology portfolio directly enables business capabilities, scales efficiency, and delivers maximum ROI.

This role reports to: Head of Corporate Technology Services
Job Location: Hybrid (2-3 days in office) - based in Toronto, ON

Key Accountabilities:

Strategic Leadership & Platform Governance: Define and execute a multi-year strategic vision for core enterprise platforms - including Google Workspace, ServiceNow, Web/Digital platforms, desktop applications, and Gemini/AI initiatives. Establish governance, lifecycle management, and security guardrails in partnership with Cybersecurity and Risk teams.
Ecosystem Synergy & Debt Reduction: Architect seamless integrations across disparate systems to remove operational friction, eliminate redundant applications, and systematically reduce technical debt. Map platform capabilities directly to business capabilities and the service catalog.
Process Orchestration & Automation: Function as the central architect for workflow design, ensuring business processes are thoroughly re-engineered before applying automation to high-volume or high-friction areas.
Service Management & Analytics: Establish and enforce rigorous Service Level Agreements (SLAs). Build data-driven performance dashboards to monitor platform health, user adoption rates, and license utilization to hold service owners strictly accountable.
Stakeholder Engagement & Change Management: Partner closely with Technology Leaders, HRIS/Finance Directors, and shared IT service teams to align platform roadmaps with business goals. Collaborate with HR and Internal Communications to drive adoption and training campaigns.
Vendor & Budget Optimization: Direct strategic vendor relationships, negotiate contracts, and align software roadmaps (including disruptive AI capabilities) to optimize SaaS spend and realize strong ROI.
Team Leadership & Development: Lead, mentor, and empower a high-performing team of platform managers, API developers, and technical specialists, fostering a culture of accountability, continuous upskilling, and innovation.

Must Have(s):

Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (Master’s or MBA preferred).
Overall Experience: 10 to 12+ years of progressive leadership experience within IT operations, enterprise applications, or workplace technology environments.
People Management: 5+ years of dedicated experience leading and mentoring high-performing software engineering or platform management teams.
Platform Mastery: Proven track record of managing enterprise-scale deployments of core platforms such as Google Workspace, ServiceNow (ITSM/ITOM), and Enterprise ERP environments.
Modern Technical Acumen: Deep familiarity with web architectures, API integrations, desktop application management, and agile product management workflows.
Emerging Tech Proficiency: Practical experience integrating emerging AI tools, prompt engineering, and machine learning capabilities into existing enterprise suites.
Strategic & Financial Mindset: Strong capabilities in budget oversight, vendor management, process optimization, and executive-level stakeholder management.

Nice to Have(s):

Experience managing IT platform transformation within global or multi-office enterprise environments.
Advanced certifications in ServiceNow, Google Workspace Administration, or ITIL Frameworks.

Salary Range: $140,000K/year - $145,000K/year CAD. Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Why Join Us?

You'll have the opportunity to shape products that bring analytics and AI directly into decision-making workflows, helping users solve complex operational challenges through intuitive, scalable technology. If you're passionate about creating exceptional digital experiences and building products that deliver measurable business impact, we'd love to hear from you.

This posting is for an existing vacancy.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!

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More about this job

Responsibilities

The Technology Lead will drive the strategy to modernize the digital workplace by integrating siloed applications and optimizing enterprise platforms. They will oversee platform governance, workflow automation, and the integration of emerging AI technologies to enhance employee experience and ROI.

Requirements

Candidates need 10-12+ years of IT leadership experience, including 5+ years of people management and expertise in Google Workspace and ServiceNow. A Bachelor's degree is required, with a Master's or MBA preferred, along with proficiency in AI tools and API integrations.

Skills

Strategic Leadership
Platform Governance
Workflow Automation
Vendor Management
Budget Optimization
People Management
API Integration
Service Level Agreements
Change Management
Technical Debt Reduction
Agile Product Management
Prompt Engineering
IT Operations
Stakeholder Engagement
Enterprise Architecture
Digital Transformation

Visa sponsorship

Not detected in the job text

Keywords

Google Workspace
ServiceNow
ITSM
ITOM
Gemini
AI
Machine Learning
ERP
ITIL
SaaS
API
Web Architecture
Digital Workplace
Technical Debt
ROI
Governance
Lifecycle Management
Cybersecurity
Risk Management
Service Catalog
Process Re-engineering
Performance Dashboards
HRIS
Enterprise Platforms
Corporate Technology
Agile
Prompt Engineering
SaaS Spend Optimization
Digital Experience
Enterprise Architecture

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