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Tundra Technical Solutions

Technology Lead Enterprise Platforms and Operations

Toronto, ON, Canada

$140,000 to $145,000 CAD / year · Full-time

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Job details

Pay: $140,000 to $145,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Our client is a leader in the Financial services industry. We are seeking a strategic, highly collaborative technology leader to take comprehensive ownership of our enterprise platforms and corporate ecosystem.

As the Technology Lead, Enterprise Platforms and Operations, you will drive a holistic strategy to modernize our digital workplace, transforming disconnected processes and siloed applications into an integrated, frictionless employee experience.

The role:

Grounded in a workflow-first methodology, you will champion operational excellence across core productivity suites, workflow automation, custom web tools, and emerging AI technologies. You will act as the organizational "switchboard," bridging technical teams and executive business partners to ensure our technology portfolio directly enables business capabilities, scales efficiency, and delivers maximum ROI.

This role reports to: Head of Corporate Technology Services
Job Location: Hybrid (2-3 days in office) - based in Toronto, ON (100 Adelaide St W)

Key Accountabilities:

Strategic Leadership & Platform Governance: Define and execute a multi-year strategic vision for core enterprise platforms - including Google Workspace, ServiceNow, Web/Digital platforms, desktop applications, and Gemini/AI initiatives. Establish governance, lifecycle management, and security guardrails in partnership with Cybersecurity and Risk teams.
Ecosystem Synergy & Debt Reduction: Architect seamless integrations across disparate systems to remove operational friction, eliminate redundant applications, and systematically reduce technical debt. Map platform capabilities directly to business capabilities and the service catalog.
Process Orchestration & Automation: Function as the central architect for workflow design, ensuring business processes are thoroughly re-engineered before applying automation to high-volume or high-friction areas.
Service Management & Analytics: Establish and enforce rigorous Service Level Agreements (SLAs). Build data-driven performance dashboards to monitor platform health, user adoption rates, and license utilization to hold service owners strictly accountable.
Stakeholder Engagement & Change Management: Partner closely with Technology Leaders, HRIS/Finance Directors, and shared IT service teams to align platform roadmaps with business goals. Collaborate with HR and Internal Communications to drive adoption and training campaigns.
Vendor & Budget Optimization: Direct strategic vendor relationships, negotiate contracts, and align software roadmaps (including disruptive AI capabilities) to optimize SaaS spend and realize strong ROI.
Team Leadership & Development: Lead, mentor, and empower a high-performing team of platform managers, API developers, and technical specialists, fostering a culture of accountability, continuous upskilling, and innovation.

Must Have(s):

Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (Master’s or MBA preferred).
Overall Experience: 10 to 12+ years of progressive leadership experience within IT operations, enterprise applications, or workplace technology environments.
People Management: 5+ years of dedicated experience leading and mentoring high-performing software engineering or platform management teams.
Platform Mastery: Proven track record of managing enterprise-scale deployments of core platforms such as Google Workspace, ServiceNow (ITSM/ITOM), and Enterprise ERP environments.
Modern Technical Acumen: Deep familiarity with web architectures, API integrations, desktop application management, and agile product management workflows.
Emerging Tech Proficiency: Practical experience integrating emerging AI tools, prompt engineering, and machine learning capabilities into existing enterprise suites.
Strategic & Financial Mindset: Strong capabilities in budget oversight, vendor management, process optimization, and executive-level stakeholder management.

Nice to Have(s):

Experience managing IT platform transformation within global or multi-office enterprise environments.
Advanced certifications in ServiceNow, Google Workspace Administration, or ITIL Frameworks.

Salary Range: $140,000K/year - $145,000K/year CAD. Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Why Join Us?

You'll have the opportunity to shape products that bring analytics and AI directly into decision-making workflows, helping users solve complex operational challenges through intuitive, scalable technology. If you're passionate about creating exceptional digital experiences and building products that deliver measurable business impact, we'd love to hear from you.

This posting is for an existing vacancy.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!

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More about this job

Responsibilities

Lead the strategy, governance, integration, and modernization of enterprise platforms, including Google Workspace, ServiceNow, web and desktop tools, and AI initiatives. Oversee workflow redesign and automation, service performance and analytics, stakeholder engagement, vendor and budget optimization, and the development of platform teams.

Requirements

Requires a bachelor’s degree in a relevant field and 10–12+ years of progressive leadership experience in IT operations, enterprise applications, or workplace technology, including at least five years leading software engineering or platform teams. Candidates should have enterprise-scale experience with Google Workspace, ServiceNow, and ERP platforms, along with expertise in integrations, AI, agile product management, budgets, vendors, and executive stakeholder engagement; a master’s degree or MBA is preferred.

Skills

Enterprise Platform Strategy
Google Workspace
ServiceNow
IT Service Management
IT Operations Management
Enterprise Resource Planning
Workflow Automation
API Integration
Web Architecture
Artificial Intelligence Integration
Prompt Engineering
Machine Learning
Agile Product Management
Vendor Management
People Leadership

Visa sponsorship

Not detected in the job text

Keywords

Google Workspace
ServiceNow
ITSM
ITOM
Enterprise ERP
Enterprise Platforms
Corporate Technology
Digital Workplace
Workflow Automation
Workflow-First Methodology
Web Architecture
API Integrations
Desktop Applications
Gemini
Artificial Intelligence
Prompt Engineering
Machine Learning
Agile Product Management
Platform Governance
Lifecycle Management
Cybersecurity
Risk Management
Service Catalog
Service Level Agreements
Performance Dashboards
Vendor Management
Budget Oversight
Technical Debt Reduction
ITIL
Change Management

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