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Added 4 months ago
AP
Observability Engineer
Accommodations Plus International
Markham, ON
- $90,000 to $110,000 CAD / year
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
Added 4 months ago
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Senior Staff Software Engineer, Platform
Rippling
Toronto, ON
- $201,000 to $335,000 CAD / year
We're hiring a Senior Staff Engineer to help define the future of Rippling's core platform and AI infrastructure. This is a rare opportunity to work on foundational systems that sit at the…
Added 2 months ago
R
Senior Full-Stack Software Development Engineer
Remitly
Burnaby, BC
- Full-time
As a Senior Full-Stack Software Development Engineer, you will own meaningful features end-to-end - from technical design through production - partnering closely with product, design, and…
Added 6 months ago
Ingénieur en Données Géospatiales / Geospatial Data Engineer
Shearwater
Montreal, QC
Excellente maîtrise du développement en Python et de la pile scientifique (NumPy, Pandas, SciPy).
Added 5 months ago
HC
Research Engineer - Agentic Software Systems Engineering
Huawei Canada
Markham, Ontario
- Full-time
Huawei Canada has an immediate permanent opening for a Research Engineer.
Added 4 months ago
AL
Forward Deployed AI Engineer
Arkanis Labs
Remote, Canada
- $120,000 to $200,000 CAD / year
- Full-time
- Remote
Forward deployed means you're embedded. You'll sit inside a client's team as the engineer who takes an ambiguous business problem and turns it into a working, maintainable production…
Added 4 months ago
C
Apps Development Sr Manager - Vice President
Citi
Mississauga, Ontario
- Full-time
Collaborate with development teams to create a seamless developer experience and ensure applications are built with scalability, reliability, and security in mind.
Added 3 months ago
T
Ingénieur opérations aériennes / Flight Operations Engineer
Telesat
Gatineau, QC
- Full-time
Expérience en programmation en C et en Python ainsi qu’en bases de données constitue un atout.
Added 3 months ago
S&
Lead Electrical Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Added 3 months ago
S
Senior DevOps Engineer
ShyftLabs
Toronto, ON
- Full-time
We're looking for a Senior DevOps Engineer who is deeply hands-on and ready to lead from the front. You'll own complex infrastructure across multiple internal projects, set the technical…
Added 3 months ago
R
Senior Data Engineer
Relay
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Data Engineer to help us scale our data ecosystem as Relay enters an exciting new chapter of growth. This is a unique opportunity to be responsible for key…
Added 2 months ago
GM
Staff Software Architect - Mechatronics Controls Simulation
General Motors
Markham, ON
- Full-time
(e.g., C/C++, Python) and experience working with automated build and CI
Added 1 month ago
S
Full Stack Developer - Product Engineering
Showpass
Calgary, AB
- Full-time
The Role: Full Stack Developer – Product Engineering
Added 3 months ago
T
Support Engineer
Ture
Toronto, ON
- Full-time
We are looking for a Support Engineer who can help customers and users resolve technical issues while improving the reliability and supportability of the product.
Added 3 months ago
T
Senior Product Engineer
Ture
Toronto, ON
- Full-time
We are looking for a Senior Product Engineer who can take meaningful product problems from early definition through production.
Added 3 months ago
T
Product Engineer
Ture
Toronto, ON
- Full-time
We are looking for a Product Engineer to help design, build, and improve Ture’s user-facing products.
Added 2 months ago
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Senior Full-Stack Engineer
SweetTech
Montreal, QC
- Full-time
On the backend, you will build and maintain Python/FastAPI services with clean, well-documented APIs, model data with Pydantic and PostgreSQL-compatible SQL, and use Redis for caching and…
Added 1 month ago
S
Junior Software Engineer, Bug Resolution
SweetTech
Montreal, QC
- Full-time
Familiarity with Python or JavaScript/TypeScript, web APIs, Git, and basic SQL. You are willing to learn across the frontend and backend.
Added 2 months ago
M
Senior Security Engineer - Vulnerability & Data/SaaS Security
Marqeta
Remote, Canada
- Full-time
- Remote
The Senior Security Engineer owns the day-to-day operation, integration, and continuous improvement of Marqeta's vulnerability management, cloud security posture, and data/SaaS security…
Added 2 months ago
VR
Forward Deployed Engineer
VSG Recruitment
Remote, Canada
- Full-time
- Remote
VSG Recruitment is partnering with a high-growth technology company to hire a Forward Deployed Engineer (FDE). This is a hands-on engineering role for someone who thrives at the…
Added 2 months ago
VR
Member of Technical Staff
VSG Recruitment
Remote, Canada
- Full-time
- Remote
Strong programming ability in at least one of Python, Go, Rust, or TypeScript, with the ability to work across languages when required.
Added 3 months ago
Lead Backend Developer
Movable Ink
Toronto, ON
We’re looking for a Lead Software Engineer to join our team in a backend developer role.This is a hands-on technical leadership role for someone who thrives at the intersection of…
Added 1 month ago
A
IP Silicon Firmware Engineer
AMD
Markham, ON
- $155,200 to $232,800 USD / year
- Full-time
The AMD NBIO Team is on the lookout for a dynamic, upbeat Firmware Engineer to join our growing team, focused on High-Speed I/O (HSIO) and Data Transfer IPs. As a key contributor to the…
Added 1 month ago
A
IP Silicon Firmware Engineer
AMD
Vancouver, BC
- $155,200 to $232,800 USD / year
- Full-time
The AMD NBIO Team is on the lookout for a dynamic, upbeat Firmware Engineer to join our growing team, focused on High-Speed I/O (HSIO) and Data Transfer IPs. As a key contributor to the…
Added 1 month ago
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Software Engineer, AI & Automation - Canada
NerdWallet
Remote, Canada
- $123,000 to $188,000 CAD / year
- Full-time
- Remote
At NerdWallet, we're building tools and experiences that help people make smarter financial decisions. As a Software Engineer focused on AI & Automation within our Security organization,…

Ture

Support Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2+ years of technical support, software engineering, implementation, QA, or related experience.
Posting language: English
Posted: Jul 15, 2026

Original job description

About Ture

Ture is building an AI-native, privacy-first platform for career transition and workforce development.

The platform includes multiple web applications, AI-powered workflows, enterprise integrations, data-processing systems, and user experiences for administrators, job seekers, practitioners, and employers.

The role

We are looking for a Support Engineer who can help customers and users resolve technical issues while improving the reliability and supportability of the product.

You will work at the intersection of customer support and engineering. You will investigate application behaviour, reproduce issues, analyze logs and data, troubleshoot integrations, document solutions, and coordinate with product and engineering teams when deeper fixes are required.

This is not a script-based support role. You will be expected to reason through unfamiliar technical problems and communicate clearly with both technical and non-technical users.

What you’ll do

Investigate and resolve technical questions and product issues.
Reproduce reported problems and isolate likely causes.
Troubleshoot account configuration, data, browser, integration, API, and application issues.
Review logs, monitoring data, database records, and network requests.
Write clear internal notes and customer-facing explanations.
Escalate product defects with strong reproduction steps and supporting evidence.
Partner with engineers to validate fixes and communicate resolution.
Support incident communication and post-incident follow-up.
Maintain support documentation, troubleshooting guides, and known-issue records.
Identify recurring problems and recommend product or process improvements.
Build lightweight scripts or internal tools to reduce repetitive support work.
Help establish support severity, escalation, response, and handoff processes.
Protect customer and participant data throughout the troubleshooting process.

What you’ll bring

2+ years of technical support, software engineering, implementation, QA, or related experience.
Working knowledge of web applications, HTTP, browser developer tools, APIs, and authentication.
Ability to read application logs and query structured data.
Familiarity with SQL or a comparable querying language.
Strong problem-solving and written communication skills.
Ability to explain technical issues without unnecessary jargon.
Calm judgment during urgent or ambiguous situations.
Strong attention to privacy, security, and operational detail.

Nice to have

Software development experience with JavaScript, TypeScript, Python, or similar technologies.
Experience supporting REST APIs, webhooks, SSO, or HRIS integrations.
Familiarity with cloud monitoring, logging, and incident-management tools.
Experience with B2B SaaS or enterprise customers.
Experience in a regulated or privacy-sensitive environment.

What success looks like

Within your first six months, you will have:

Reduced time to diagnose and resolve technical issues.
Established high-quality escalation and documentation practices.
Identified recurring support themes and influenced product improvements.
Built trusted working relationships with customer-facing and engineering teams.
Helped create a support experience that feels responsive, capable, and human.

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More about this job

Responsibilities

The Support Engineer will investigate and resolve technical issues, troubleshoot integrations, and analyze logs to improve product reliability. They will also document solutions, escalate defects to the engineering team, and build internal tools to streamline support processes.

Requirements

Candidates must have at least 2 years of experience in technical support, software engineering, or a related field. Proficiency in web technologies, APIs, SQL, and strong communication skills are required for this role.

Skills

Technical support
Software engineering
API troubleshooting
SQL
Web applications
HTTP
Browser developer tools
Authentication
Log analysis
Data querying
Problem-solving
Written communication
Incident management
Documentation
JavaScript
Python

Visa sponsorship

Not detected in the job text

Keywords

AI-native
Privacy-first
SaaS
B2B
REST APIs
Webhooks
SSO
HRIS
Cloud monitoring
Logging
Incident-management
TypeScript
Python
JavaScript
SQL
API
HTTP
Troubleshooting
Data-processing
Enterprise integrations

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