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Turner & Townsend

Project Management Director

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

As a Turner & Townsend Project Management Director, you’ll be responsible for client management and department-related management services within multiple geographic markets, programs, and asset classes to achieve the company's strategic business objectives by delivering outstanding results to our client.

This job is part of the Enterprise Project Management division. They are responsible for the management of projects from initiation through completion for dedicated client groups as part of a multi-service outsourcing contract. You will be responsible for global teams delivering commercial office fit-out, retail and Move Adds & Change services.

Who are you?

You are an expert Real Estate Project Management Director with a minimum of 12+ years post-graduate experience in real estate project management looking for the next step or are currently undertaking a similar role in a similar environment.

Job Description

Communicate with the client and manage client expectations on resourcing needs, project and programme performance, risks, status reporting, and issues escalation
Direct all phases of the delivery process for large and high-profile clients including procurement, contracting, planning, tracking, and execution
Provide formal supervision to direct report employees in Canada, the US and EMEA. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Ensure that contract procurement, negotiation, execution, administration, and closeouts are accurate, timely, and compliant.
Develop new business growth and maintain existing business relationships.
Maintain full responsibility for the financial performance of market, program, and client accounts.
Identify complex project risks, lead reviews, and develop risk mitigation and backup plans.
Apply deep knowledge of multiple disciplines, broad industry knowledge, and commercial awareness. Drive financial and functional performance within disciplines and across business.
Lead by example and model behaviors that are consistent with Turner & Townsend values. Negotiate with senior management, customers, and external parties of divergent interests to reach an agreement of strategic importance while being guided by the business segment and the organization's functional strategy.
Conceptualize new methods, techniques, processes, and standards across job disciplines or functions.
Direct the resolution of highly complex or unusual business problems by applying advanced critical thinking.
Work in partnership with the Account Alliance Director, Facility Management teams, Transaction teams, Procurement and other teams to provide a fully integrated and seamless service.
Ensure that all account KPI’s and SLA’s are achieved.

Qualifications

Bachelor's Degree preferred with 12-15 years of relevant real estate project delivery experience. In lieu of a degree, a combination of experience and education will be considered. LEED AP, PMP, and/or CCM designation(s) preferred.
Polished communicator with experience presenting and liaising with client executive and C-Suite level employees.
In-depth knowledge of financial terms and principles and the ability to analyze the most complex business/financial data and develop innovative solutions.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
Ability to exchange sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Expert organizational skills with an unrivaled inquisitive mindset.
Ideally you have retail project delivery experience and experience with clients/organizations in the financial and professional services sector.

Additional Information

What's in it for you...

100% covered health and dental benefits for you and your dependents (including paramedical services)

Health spending account, to top up expenses not covered in the benefits program

RRSP option with company matching

Annual learning and development budget

Access to a range of online learning tools, and support for career development and growth

Coverage of one professional membership or license fee per year, if directly related to your role

We believe in work-life balance, so you can recharge and take care of what matters most with vacation, flex and sick days

A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application.

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Please find out more about us at www.turnerandtownsend.com/

Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

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Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Department: Enterprise

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More about this job

Responsibilities

Lead global teams delivering commercial office fit-outs, retail projects, and move, add, and change services, overseeing delivery from procurement and planning through execution and closeout. Manage client relationships, account performance, financial results, risks, staffing, and business growth while ensuring account KPIs and SLAs are met.

Requirements

Requires 12–15 years of relevant real estate project delivery experience, with a bachelor's degree preferred or an equivalent combination of education and experience. Candidates should bring strong leadership, client-facing and financial analysis capabilities; LEED AP, PMP, and/or CCM designations are preferred.

Skills

Real Estate Project Management
Client Management
Programme Management
Project Delivery
Procurement
Contract Management
Financial Performance Management
Risk Management
Business Development
Team Leadership
Staff Development
Performance Management
Executive Communication
Commercial Awareness
Microsoft Office
Retail Project Delivery

Benefits

Health And Dental Benefits
Health Spending Account
RRSP With Company Matching
Annual Learning And Development Budget
Online Learning Tools
Career Development Support
Professional Membership Or License Fee Coverage
Vacation Days
Flexible Days
Sick Days
Flexible Hybrid Work Approach

Visa sponsorship

Not detected in the job text

Keywords

Real Estate
Enterprise Project Management
Project Management
Programme Management
Commercial Office Fit-Out
Retail Project Delivery
Move, Adds And Changes
Client Management
Procurement
Contract Negotiation
Contract Administration
Risk Mitigation
Financial Performance
Account Management
Business Development
Staff Recruitment
Training And Development
Performance Evaluation
Coaching And Mentoring
KPI
SLA
LEED AP
PMP
CCM
Microsoft Office
Financial And Professional Services

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