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Added 13 mins ago
Lineman Journeyman
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…technical expertise to the installation, assembly, stringing, maintenance, and repair of electrical powerline systems while working alongside experienced field…
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H&
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- $42.72 to $49.97 CAD / hour
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First Student is now hiring a Diesel Technician for our shop serving Orangeville, ON
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McDougall Energy is seeking an individual to join our fleet maintenance management team within our Fleet and Distribution department in the position of Fleet Maintenance Advisor. This…
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Operation and maintenance of laboratory equipment, including properly functioning quality controlled automated analyzers as applicable
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Medical Laboratory Assistant - Laboratory Specimen Procurement - Peel Memorial Centre
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- Contract
Operation and maintenance of laboratory equipment, including properly functioning quality controlled automated analyzers as applicable
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Medical Laboratory Assistant - Laboratory Specimen Procurement - Peel Memorial Centre
William Osler Health System
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- Full-time
Operation and maintenance of laboratory equipment, including properly functioning quality controlled automated analyzers as applicable
Added 44 mins ago
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Pest Control Technician
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Field Service Technician
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Added 59 mins ago
TT
IT Support Technician
TWD Technologies Ltd.
Burlington, ON
- Full-time
TWD is currently seeking an IT Support Technician in either our Burlington - Ontario, Edmonton - Alberta or Burnaby - British Colombia office. If you would like to apply for this position,…
Added 1 hour ago
OM
Senior Quality Technician
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- Full-time
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Added 1 hour ago
JE
Production Associate
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- Full-time
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TWD Technologies Ltd.

IT Support Technician

Burlington, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 2, 2027
Experience: 1-3 years of experience providing IT support, help desk services, or technical troubleshooting in a corporate environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

IT Support Technician

TWD is an engineering, procurement, and construction management consulting company providing project development, execution and specialty engineering services for the oil and gas industry with expertise ranging from refinery, pipelines, renewables, food and beverage, power, downstream chemical processing, and much more. Our team is dedicated to providing clients with effective business and technical solutions through exceptional levels of service, innovation and flexibility.

TWD is currently seeking an IT Support Technician in either our Burlington - Ontario, Edmonton - Alberta or Burnaby - British Colombia office. If you would like to apply for this position, respond directly to this ad for consideration. Though we thank all applicants that apply for this role, only those selected for an interview will be contacted.

As an IT Support Technician, you will provide technical support and troubleshooting services to employees across a global engineering organization within the energy and infrastructure sector. You will be responsible for maintaining end-user computing environments, resolving hardware and software issues, supporting IT systems and applications, and ensuring a reliable and secure technology experience for users. This role works closely with internal stakeholders and IT teams to deliver timely and effective technical solutions that support business operations.

Key Responsibilities

End-User Technical Support

Provide first-line and second-line technical support for desktops, laptops, mobile devices, peripherals, and standard business applications.
Diagnose, troubleshoot, and resolve hardware, software, connectivity, and system-related issues.
Respond to service requests and incidents through ticketing systems while meeting established service level objectives.
Assist users with account access, password resets, and authentication-related issues.

IT Systems and Infrastructure Support

Install, configure, maintain, and upgrade end-user hardware and software.
Support operating systems, productivity tools, collaboration platforms, and common enterprise applications.
Assist with workstation deployments, equipment replacements, and technology refresh initiatives.
Monitor and maintain IT assets and inventory in accordance with company procedures.

User Training and Documentation

Provide guidance and training to users on IT tools, systems, and best practices.
Develop and maintain technical documentation, user guides, and knowledge base articles.
Communicate technical information effectively to users with varying levels of technical expertise.

Incident and Problem Management

Document incidents, troubleshooting activities, and resolutions accurately within service management tools.
Escalate complex technical issues to specialized support teams when required.
Participate in root cause analysis and contribute to continuous improvement initiatives to enhance IT service delivery.

Security and Compliance

Support IT security practices by following established policies, standards, and procedures.
Assist with user provisioning, access management, and endpoint security activities.
Promote cybersecurity awareness and help maintain compliance with organizational and regulatory requirements.

Collaboration and Continuous Improvement

Collaborate with regional and global IT teams to support technology projects and business initiatives.
Participate in system upgrades, deployments, testing, and implementation activities.
Identify opportunities to improve processes, user experience, and operational efficiency.

Qualifications & Skills

Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
1-3 years of experience providing IT support, help desk services, or technical troubleshooting in a corporate environment.
Knowledge of computer hardware, operating systems, networking fundamentals, and business productivity applications.
Experience supporting desktop, laptop, mobile, and peripheral devices.
Familiarity with service desk ticketing systems and incident management processes.
Understanding of user account administration, access management, and basic cybersecurity principles.
Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues effectively.
Excellent customer service, communication, and interpersonal skills.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Experience supporting users across multiple locations and time zones is considered an asset.
Ability to work independently and collaboratively within a team environment.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on business needs and management discretion.

We embrace diversity and are committed to creating an inclusive environment for everyone. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources Team.

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More about this job

Responsibilities

Provide first and second-line technical support for hardware, software, and connectivity issues across a global organization. Maintain IT assets, manage user accounts, and document incidents within the service management system.

Requirements

Requires a diploma or degree in Information Technology or a related field. Candidates should have 1-3 years of experience in IT support or help desk services within a corporate environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Ticketing systems
Incident management
Network fundamentals
Operating systems
Customer service
Communication skills
Problem-solving
Cybersecurity principles
User training
Documentation
Access management

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Desktop Support
Hardware
Software
Networking
Ticketing System
Incident Management
Cybersecurity
User Provisioning
Endpoint Security
Technical Documentation
Operating Systems
Collaboration Platforms
Energy Sector
Infrastructure
Troubleshooting
Asset Management
Root Cause Analysis
Information Technology

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