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Added 12 mins ago
AB
Accounting Technician
AC Belliveau Veinotte Inc. Chartered Professional Accountants
Bridgewater, NS
- Full-time
…accounting firm providing accounting, consulting, and tax advisory services to owner-managed businesses. The firm offers taxation, business valuation, and HST specialist services in…
Added 12 mins ago
TE
Production Services Technician
The Embassy
Vancouver, BC
- Full-time
Production Services Technicians keep the studio's data and media moving. You'll handle production data from the first client turnover to the final archive. You'll also write and improve the…
Added 12 mins ago
JT
Calibration Technician
JM Test Systems
Richmond, BC
- Full-time
Are you passionate about delivering exceptional calibration services and eager to join a dynamic and expanding team? Our laboratories specialize in calibrating electrical, temperature,…
Added 12 mins ago
UO
Project Coordinator, AMPLIFY
University of British Columbia
Vancouver, BC · PHSA | BC Women's Hospital (BCWH)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 2
Added 27 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Brossard, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 42 mins ago
DC
Building Automation Support Technician, Senior
Delta Controls
Surrey, BC
- Full-time
Reporting to the Technical Services Manager, you will become part of a dynamic technical team that provides product support and services to Delta IBT’s worldwide network of customers as…
Added 42 mins ago
DC
Building Automation Support Technician, Junior
Delta Controls
Surrey, BC
- Full-time
Reporting to the Technical Services Manager, you will become part of a dynamic technical team that provides product support and services to Delta IBT’s worldwide network of customers as…
Added 42 mins ago
EG
HVAC Service Technician
Equium Group
Calgary, AB
- Full-time
…specializing in condominium, commercial, and residential real estate services. With a current portfolio valued at over $7 billion, Equium Group provides property management, construction,…
Added 42 mins ago
Lab Patient Technician
LifeLabs
St. Thomas, ON
…Canadians through accessible, accurate, and innovative diagnostic…
Added 42 mins ago
L
Lab Patient Technician - Part Time (Float) - Saskatoon, SK
LifeLabs
Saskatoon, SK
- Part-time
…Canadians through accessible, accurate, and innovative diagnostic…
Added 42 mins ago
P
Diesel Truck Technician/Mechanic III (Helper/Apprentice)
Penske
Toronto, ON
- Full-time
STARTING YOUR CAREER AS A TRUCK TECHNICIAN? This is a great entry level position to start your career as a diesel truck mechanic, learn from the best and move ahead.
Added 42 mins ago
AL
Shipping/Receiving Technician
AGAT Laboratories
Thunder Bay, ON
- Full-time
…enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life…
Added 56 mins ago
T
Industrial Sales Representative - Vancouver Alberta
Tingue
AB · Alberta, Canada
- Full-time
…owners and plant managers, but this role also has a “service technician” aspect. This means occasionally working at odd hours, getting your hands greasy, and working up a nice sweat as you…
Added 1 hour ago
SC
Network Technician
SPECBAND COMMUNICATIONS LTD
Toronto, ON
- Full-time
Company Description SpecBand Communications is a Toronto-based IT field services and low-voltage infrastructure company providing on-site technical support across Canada and the United…
Added 1 hour ago
T
Technicien De Service Sur Site/field Service Technician
TEKsystems
Longueuil, QC
- $25 to $35 CAD / hour
- Full-time
Participer à la création et au maintien des standards des services sur le terrain.
Added 1 hour ago
VA
Veterinarian, Lexington Rd Animal Hospital
VCA Animal Hospitals
Waterloo, ON
- Internship
…practicing high-quality medicine with skilled registered veterinary technician support and the freedom to make the best decisions for your…
Added 1 hour ago
EA
Licensed Avionics Technician
Execaire Aviation
Toronto, ON
- Full-time
…and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire…
Added 1 hour ago
AI
Service & Install Technician
Allmar Inc.
Dartmouth, NS
- $23 to $35 CAD / hour
- Full-time
Service & Install Technician’s responsibility is to diagnose, service, install and repair overhead doors, operators, high speed doors, and dock equipment, and other related products. All of…
Added 1 hour ago
JT
Calibration Technician
JM Test Systems
Richmond, BC
- Full-time
Are you passionate about delivering exceptional calibration services and eager to join a dynamic and expanding team? Our laboratories specialize in calibrating electrical, temperature,…
Added 1 hour ago
GI
Fire Extinguisher Technician
Guillevin International
Grande Prairie, AB · Brogan - Grande Prairie
- Full-time
Reporting to the Business Centre's Manager, the Service Technician is responsible for completing a variety of required services and customer support both in house as well as in a mobile…
Added 1 hour ago
B
Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.…
Added 1 hour ago
PP
Parts Technician
Paramount Parts Inc. / NAPA of Fort McMurray
Fort McMurray, AB
- Full-time
Sells and advises customers on heavy duty automotive parts, products and/or services.
Added 1 hour ago
Sales Support Coordinator
Enercare
Toronto, ON
Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia,…
Added 1 hour ago
Instrumentation & Controls Technician - (Water) Treatment Plants
The City of Red Deer
Red Deer, AB
…regional reach of over 300,000, it’s a growing hub for business, services, and…

TWD Technologies Ltd.

IT Support Technician

Burlington, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Feb 2, 2027
Experience: 1-3 years of experience providing IT support, help desk services, or technical troubleshooting in a corporate environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

IT Support Technician

TWD is an engineering, procurement, and construction management consulting company providing project development, execution and specialty engineering services for the oil and gas industry with expertise ranging from refinery, pipelines, renewables, food and beverage, power, downstream chemical processing, and much more. Our team is dedicated to providing clients with effective business and technical solutions through exceptional levels of service, innovation and flexibility.

TWD is currently seeking an IT Support Technician in either our Burlington - Ontario, Edmonton - Alberta or Burnaby - British Colombia office. If you would like to apply for this position, respond directly to this ad for consideration. Though we thank all applicants that apply for this role, only those selected for an interview will be contacted.

As an IT Support Technician, you will provide technical support and troubleshooting services to employees across a global engineering organization within the energy and infrastructure sector. You will be responsible for maintaining end-user computing environments, resolving hardware and software issues, supporting IT systems and applications, and ensuring a reliable and secure technology experience for users. This role works closely with internal stakeholders and IT teams to deliver timely and effective technical solutions that support business operations.

Key Responsibilities

End-User Technical Support

Provide first-line and second-line technical support for desktops, laptops, mobile devices, peripherals, and standard business applications.
Diagnose, troubleshoot, and resolve hardware, software, connectivity, and system-related issues.
Respond to service requests and incidents through ticketing systems while meeting established service level objectives.
Assist users with account access, password resets, and authentication-related issues.

IT Systems and Infrastructure Support

Install, configure, maintain, and upgrade end-user hardware and software.
Support operating systems, productivity tools, collaboration platforms, and common enterprise applications.
Assist with workstation deployments, equipment replacements, and technology refresh initiatives.
Monitor and maintain IT assets and inventory in accordance with company procedures.

User Training and Documentation

Provide guidance and training to users on IT tools, systems, and best practices.
Develop and maintain technical documentation, user guides, and knowledge base articles.
Communicate technical information effectively to users with varying levels of technical expertise.

Incident and Problem Management

Document incidents, troubleshooting activities, and resolutions accurately within service management tools.
Escalate complex technical issues to specialized support teams when required.
Participate in root cause analysis and contribute to continuous improvement initiatives to enhance IT service delivery.

Security and Compliance

Support IT security practices by following established policies, standards, and procedures.
Assist with user provisioning, access management, and endpoint security activities.
Promote cybersecurity awareness and help maintain compliance with organizational and regulatory requirements.

Collaboration and Continuous Improvement

Collaborate with regional and global IT teams to support technology projects and business initiatives.
Participate in system upgrades, deployments, testing, and implementation activities.
Identify opportunities to improve processes, user experience, and operational efficiency.

Qualifications & Skills

Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
1-3 years of experience providing IT support, help desk services, or technical troubleshooting in a corporate environment.
Knowledge of computer hardware, operating systems, networking fundamentals, and business productivity applications.
Experience supporting desktop, laptop, mobile, and peripheral devices.
Familiarity with service desk ticketing systems and incident management processes.
Understanding of user account administration, access management, and basic cybersecurity principles.
Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues effectively.
Excellent customer service, communication, and interpersonal skills.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Experience supporting users across multiple locations and time zones is considered an asset.
Ability to work independently and collaboratively within a team environment.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on business needs and management discretion.

We embrace diversity and are committed to creating an inclusive environment for everyone. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources Team.

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More about this job

Responsibilities

Provide first and second-line technical support for hardware, software, and connectivity issues across a global organization. Maintain IT assets, manage user accounts, and document incidents within the service management system.

Requirements

Requires a diploma or degree in Information Technology or a related field. Candidates should have 1-3 years of experience in IT support or help desk services within a corporate environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Ticketing systems
Incident management
Network fundamentals
Operating systems
Customer service
Communication skills
Problem-solving
Cybersecurity principles
User training
Documentation
Access management

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Desktop Support
Hardware
Software
Networking
Ticketing System
Incident Management
Cybersecurity
User Provisioning
Endpoint Security
Technical Documentation
Operating Systems
Collaboration Platforms
Energy Sector
Infrastructure
Troubleshooting
Asset Management
Root Cause Analysis
Information Technology

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