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Added 27 mins ago
P
Engineering Co-op
ProMach
Oakville, ON
- Full-time
Create and update line layouts, equipment layouts, assembly drawings, and technical documentation.
Added 27 mins ago
EE
Senior Pipeline Engineer
Equinox Engineering Ltd.
Calgary, AB
- Full-time
Equinox is looking for a Pipeline Engineer who brings strong technical expertise, sound engineering judgment, and a passion for delivering high-quality pipeline solutions.
Added 27 mins ago
FB
Senior Project Manager
Forbes Bros. Group of Companies
Toronto, ON
- Full-time
…contractor involvement and pre-construction through engineering, procurement, construction, commissioning, and closeout. You will hold overall accountability for safety, schedule, quality,…
Added 27 mins ago
MT
administrative assistant
Marble Trend Ltd.
Toronto, ON · North York, ON
- Full-time
Added 27 mins ago
FM
Engineering Co-op
Federal Mfg
Oakville, ON · CA ON Oakville
- Full-time
Create and update line layouts, equipment layouts, assembly drawings, and technical documentation.
Added 27 mins ago
S
Full Time Store Manager (Optical): Victoria, BC
Specsavers
Victoria, BC
- Full-time
Train, mentor, and develop optical staff to enhance technical and customer service skills. Foster a high-performance culture through coaching, motivation, and clear goal setting.
Added 42 mins ago
TS
Assistant Project Manager
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
This position is well suited to someone with a strong technical and architectural background who has transitioned, or is looking to transition, into the owner/developer side of construction.
Added 42 mins ago
LS
Intermediate Mechanical Engineer
Lauren Services
Calgary, AB
- Contract
Provide technical leadership in the development of conceptual layouts, engineering drawings, and P&IDs.
Added 42 mins ago
S
Product Owner - Digital Enablement
Sanofi
Toronto, ON
- Full-time
Functional and technical understanding of data platforms: Snowflake, ETL, data analytics, AI/ML concepts, and semantic layers.
Added 56 mins ago
R
Data Scientist
Raise
Calgary, AB
- Full-time
…operational efficiency, supplier performance, spend visibility, and procurement decision-making. This position requires a strong understanding of supply chain processes, enterprise data…
Added 56 mins ago
AE
Supply Chain Analystics Specialist (Temporary Position)
Agnico Eagle Mines Limited
Rouyn-Noranda, QC
- Full-time
…chain, human resources, communications, construction as well as technical services (geology, engineering, metallurgy, infrastructure, marketing, innovation, and digital…
Added 56 mins ago
WI
Contracts Administrator, Supply Chain Management (Montreal, Toronto or Calgary)
WSP in Canada
Toronto, ON
- Contract
A degree, diploma, or certificate in Supply Chain Management or Contracting & Procurement.
Added 56 mins ago
PR
Senior Supply Chain Analyst
Paramount Resources
Calgary, AB
- Full-time
…under the symbol POU. Through a focused strategy, advanced technical expertise, and financial depth, we have proven ourselves as one of Canada’s top performing exploration and production…
Added 56 mins ago
MC
Senior Business Analyst, Proposal & SOW Writing (36143)
Myticas Consulting
Ottawa, ON
- Contract
Develop requirements, evaluation criteria, scoring methodologies and procurement-related documentation.
Added 56 mins ago
EK
Manager, New Store Design
Earls Kitchen + Bar
Vancouver, BC
- $95,000 CAD / year
- Full-time
…provides essential day-to-day leadership, project oversight, and technical and creative guidance to ensure all projects are executed in alignment with the design brief, brand standards, and…
Added 56 mins ago
WI
Contracts Administrator, Supply Chain Management (Montreal, Toronto or Calgary)
WSP in Canada
Montreal, QC
- Contract
A degree, diploma, or certificate in Supply Chain Management or Contracting & Procurement.
Added 56 mins ago
WI
Contracts Administrator, Supply Chain Management (Montreal, Toronto or Calgary)
WSP in Canada
Calgary, AB
- Contract
A degree, diploma, or certificate in Supply Chain Management or Contracting & Procurement.
Added 56 mins ago
FC
Principal Process Engineer - Power Projects
Fluor Corporation
Calgary, AB
- Full-time
Provide technical leadership to multidisciplinary engineering teams and coordinate closely with mechanical, piping, electrical, instrumentation and controls, civil/structural, procurement,…
Added 56 mins ago
Project Engineer – Capital Projects & Optimization
Wayfinder Corporation
Glenevis, AB
⁕ Support procurement through equipment specifications, technical bid reviews, vendor evaluations, and contractor selection
Added 56 mins ago
RS
Estimator and Project Manager
RWC Systems
Calgary, AB
- Full-time
This is an opportunity to put your technical knowledge and relationship-building skills to work while helping shape RWC’s continued growth in the region.
Added 1 hour ago
SCM Category Manager, Pipeline Construction, Pacific Link
Trans Mountain
Calgary, AB
…candidate will bring extensive expertise in pipeline construction procurement, contractor engagement, complex commercial negotiations, and construction contract administration. This…
Added 1 hour ago
KB
Procurement Coordinator
KOLER BUILDERS
ON · Ontario, Canada
- Full-time
We are seeking an organized, detail-oriented Procurement Coordinator to manage storekeeping and inventory control and support our procurement team through every stage of the procurement…
Added 1 hour ago
FC
Principal Designer - Senior Bulk Material Handling
Fluor Corporation
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 1 hour ago
WI
Administrateur(trice) de contrats
WSP in Canada
Toronto, ON
- Full-time
A degree, diploma, or certificate in Supply Chain Management or Contracting & Procurement.
Added 1 hour ago
FC
Principal Designer- Material Handling
Fluor Corporation
Calgary, AB
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…

TWD Technologies Ltd.

IT Support Technician

Burlington, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 2, 2027
Experience: 1-3 years of experience providing IT support, help desk services, or technical troubleshooting in a corporate environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

IT Support Technician

TWD is an engineering, procurement, and construction management consulting company providing project development, execution and specialty engineering services for the oil and gas industry with expertise ranging from refinery, pipelines, renewables, food and beverage, power, downstream chemical processing, and much more. Our team is dedicated to providing clients with effective business and technical solutions through exceptional levels of service, innovation and flexibility.

TWD is currently seeking an IT Support Technician in either our Burlington - Ontario, Edmonton - Alberta or Burnaby - British Colombia office. If you would like to apply for this position, respond directly to this ad for consideration. Though we thank all applicants that apply for this role, only those selected for an interview will be contacted.

As an IT Support Technician, you will provide technical support and troubleshooting services to employees across a global engineering organization within the energy and infrastructure sector. You will be responsible for maintaining end-user computing environments, resolving hardware and software issues, supporting IT systems and applications, and ensuring a reliable and secure technology experience for users. This role works closely with internal stakeholders and IT teams to deliver timely and effective technical solutions that support business operations.

Key Responsibilities

End-User Technical Support

Provide first-line and second-line technical support for desktops, laptops, mobile devices, peripherals, and standard business applications.
Diagnose, troubleshoot, and resolve hardware, software, connectivity, and system-related issues.
Respond to service requests and incidents through ticketing systems while meeting established service level objectives.
Assist users with account access, password resets, and authentication-related issues.

IT Systems and Infrastructure Support

Install, configure, maintain, and upgrade end-user hardware and software.
Support operating systems, productivity tools, collaboration platforms, and common enterprise applications.
Assist with workstation deployments, equipment replacements, and technology refresh initiatives.
Monitor and maintain IT assets and inventory in accordance with company procedures.

User Training and Documentation

Provide guidance and training to users on IT tools, systems, and best practices.
Develop and maintain technical documentation, user guides, and knowledge base articles.
Communicate technical information effectively to users with varying levels of technical expertise.

Incident and Problem Management

Document incidents, troubleshooting activities, and resolutions accurately within service management tools.
Escalate complex technical issues to specialized support teams when required.
Participate in root cause analysis and contribute to continuous improvement initiatives to enhance IT service delivery.

Security and Compliance

Support IT security practices by following established policies, standards, and procedures.
Assist with user provisioning, access management, and endpoint security activities.
Promote cybersecurity awareness and help maintain compliance with organizational and regulatory requirements.

Collaboration and Continuous Improvement

Collaborate with regional and global IT teams to support technology projects and business initiatives.
Participate in system upgrades, deployments, testing, and implementation activities.
Identify opportunities to improve processes, user experience, and operational efficiency.

Qualifications & Skills

Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
1-3 years of experience providing IT support, help desk services, or technical troubleshooting in a corporate environment.
Knowledge of computer hardware, operating systems, networking fundamentals, and business productivity applications.
Experience supporting desktop, laptop, mobile, and peripheral devices.
Familiarity with service desk ticketing systems and incident management processes.
Understanding of user account administration, access management, and basic cybersecurity principles.
Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues effectively.
Excellent customer service, communication, and interpersonal skills.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Experience supporting users across multiple locations and time zones is considered an asset.
Ability to work independently and collaboratively within a team environment.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on business needs and management discretion.

We embrace diversity and are committed to creating an inclusive environment for everyone. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources Team.

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More about this job

Responsibilities

Provide first and second-line technical support for hardware, software, and connectivity issues across a global organization. Maintain IT assets, manage user accounts, and document incidents within the service management system.

Requirements

Requires a diploma or degree in Information Technology or a related field. Candidates should have 1-3 years of experience in IT support or help desk services within a corporate environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Ticketing systems
Incident management
Network fundamentals
Operating systems
Customer service
Communication skills
Problem-solving
Cybersecurity principles
User training
Documentation
Access management

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Desktop Support
Hardware
Software
Networking
Ticketing System
Incident Management
Cybersecurity
User Provisioning
Endpoint Security
Technical Documentation
Operating Systems
Collaboration Platforms
Energy Sector
Infrastructure
Troubleshooting
Asset Management
Root Cause Analysis
Information Technology

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