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Added 29 mins ago
W
Deskside Support Technician
Worley
Calgary, AB
- Full-time
The Deskside Support Technician provides Tier 1, Tier 2, and Tier 3 technical support to troubleshoot hardware, software, and connectivity issues, identify root causes, and implement…
Added 29 mins ago
SI
Account Manager
Supra ITS
Mississauga, ON
- $70,000 to $77,000 USD / year
- Full-time
…Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+…
Added 29 mins ago
QG
IT Support Analyst - Fulltime Position (On-Site)
QSP Geographics Inc.
Vaughan, ON
- $55,000 to $70,000 CAD / year
- Full-time
Deliver responsive first-level technical support for end users by troubleshooting hardware, software, and connectivity issues, managing service requests, and ensuring timely resolution or…
Added 44 mins ago
Software Development Engineer, AFT Sortation Material Flow
Amazon
Toronto, ON
A commitment to teamwork, hustle, and strong communication skills are absolute requirements. Creating reliable, scalable, and high-performance services and architectures require exceptional…
Added 44 mins ago
GD
Intermediate Systems Engineer – ISTAR
General Dynamics Missions System International
Ottawa, ON
- $80,000 to $88,000 CAD / year
- Full-time
…ownership of assigned systems engineering activities, develop technical solutions and collaborate with hardware and software engineers to deliver integrated tactical…
Added 44 mins ago
GD
Junior Systems Engineer – ISTAR
General Dynamics Missions System International
Ottawa, ON
- $75,000 to $80,000 CAD / year
- Full-time
In this role, you will collaborate with a multidisciplinary engineering team to help design, develop, integrate and test complex systems that support military communications, situational…
Added 44 mins ago
GD
Working Level Systems Engineer – ISTAR
General Dynamics Missions System International
Ottawa, ON
- $88,000 to $105,000 CAD / year
- Full-time
…independently manage assigned systems engineering activities, develop technical solutions and collaborate with software, hardware and integration teams to deliver mission-critical…
Added 59 mins ago
Y
IT Help Desk Support I
YNCU
Kitchener, ON
- $53,000 to $62,000 USD / year
- Full-time
The IT Help Desk I provides responsive, professional, and customer-focused technical support to the organization’s end users. Serving as the first point of contact for technology-related…
Added 59 mins ago
CI
TSR 2 - Technical Service Representative
Compugen Inc
Quebec, QC
- Full-time
The Technical Services Representative 2 plays a key role to our organization’s success. This position is responsible for the deployment, installation, and upgrade of Computer desktops,…
Added 59 mins ago
GD
Intermediate Systems Engineer – ISTAR
General Dynamics Mission Systems–Canada
Ottawa, ON
- $80,000 to $88,000 CAD / year
- Full-time
…ownership of assigned systems engineering activities, develop technical solutions and collaborate with hardware and software engineers to deliver integrated tactical…
Added 59 mins ago
GD
Working Level Systems Engineer – ISTAR
General Dynamics Mission Systems–Canada
Ottawa, ON
- $88,000 to $105,000 CAD / year
- Full-time
…independently manage assigned systems engineering activities, develop technical solutions and collaborate with software, hardware and integration teams to deliver mission-critical…
Added 59 mins ago
NC
Help Desk Analyst (6-month contract)
Noble Corporation
Concord, ON
- Temporary
…6-month contract. In this role, you’ll be the first line of support for end-user IT issues, ranging from basic troubleshooting to configuring endpoints and supporting cloud services. You’ll…
Added 59 mins ago
K
Azure Platform & Integration Specialist
KPMG
Calgary, AB · AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Fort St. John, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vanderhoof, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · Moncton, NB · Saint John, NB · St. John's, NL · Hamilton, ON · Kingston, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Parry Sound, ON · Perth, ON · Sault Ste. Marie, ON · St. Catharines, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Swift Current, SK · Langley, British Columbia · Edmonton, Alberta · Kanata, Ontario
- Full-time
…reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 1 hour ago
R
sales advisor - building material
RONA
Quebec, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 hour ago
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Failure Analysis Technician - Customer Returns
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 1 hour ago
NC
Help Desk Analyst (6-month contract)
Noble Corporation
Vaughan, ON
- Temporary
…6-month contract. In this role, you’ll be the first line of support for end-user IT issues, ranging from basic troubleshooting to configuring endpoints and supporting cloud services. You’ll…
Added 1 hour ago
ND
Deskside Technician - FTR - Victoria
NTT DATA North America
Victoria, BC
- Full-time
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be
Added 1 hour ago
V
Embedded C++ Software Engineer
Vertage
ON · Ontario, Canada
- Contract
We are seeking an experienced Embedded C++ Software Engineer to join a high-performing Infotainment BSP (Board Support Package) Team. This team is responsible for developing and maintaining…
Added 1 hour ago
E
Production Engineer
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 2 hours ago
I.T.C. Infrastructure Technologist
City of Brandon
Brandon, MB
The ITC Infrastructure Technologist is responsible for the design, installation, configuration, administration, and monitoring of the City’s computing and communication infrastructure to…
Added 2 hours ago
IT Support Analyst (12 Month Contract)
Greenfield Global Inc.
Chatham-Kent, ON · Chatham, ON
As part of a Global support team, the IT Support Analyst is responsible for providing technical support to all employees as well as providing an exceptional customer service experience day…
Added 2 hours ago
TT
IT Support Technician
TWD Technologies Ltd.
Burlington, ON
- Full-time
As an IT Support Technician, you will provide technical support and troubleshooting services to employees across a global engineering organization within the energy and infrastructure…
Added 2 hours ago
LM
Full Stack Engineer Sr - E3
Lockheed Martin
Ottawa, ON
- Full-time
…software systems through design, integration, implementation and support. Proficient in infrastructure, security, software development, database management systems, and systems integration.…
Added 2 hours ago
Service Desk Technician
Halton Region
Oakville, ON
Reporting to the Supervisor - Service Desk, the position would provide first level technical support, including troubleshooting hardware and software computer issues.
Added 3 hours ago
QI
Information Technology Network Technician
Quantix IT
Woodstock, NB
- Full-time
Company Description Quantix IT is an independent IT service and support provider focused on delivering tailored technology solutions that maximize return on investment for clients. The…

TWD Technologies Ltd.

IT Support Technician

Burlington, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 2, 2027
Experience: 1-3 years of experience providing IT support, help desk services, or technical troubleshooting in a corporate environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

IT Support Technician

TWD is an engineering, procurement, and construction management consulting company providing project development, execution and specialty engineering services for the oil and gas industry with expertise ranging from refinery, pipelines, renewables, food and beverage, power, downstream chemical processing, and much more. Our team is dedicated to providing clients with effective business and technical solutions through exceptional levels of service, innovation and flexibility.

TWD is currently seeking an IT Support Technician in either our Burlington - Ontario, Edmonton - Alberta or Burnaby - British Colombia office. If you would like to apply for this position, respond directly to this ad for consideration. Though we thank all applicants that apply for this role, only those selected for an interview will be contacted.

As an IT Support Technician, you will provide technical support and troubleshooting services to employees across a global engineering organization within the energy and infrastructure sector. You will be responsible for maintaining end-user computing environments, resolving hardware and software issues, supporting IT systems and applications, and ensuring a reliable and secure technology experience for users. This role works closely with internal stakeholders and IT teams to deliver timely and effective technical solutions that support business operations.

Key Responsibilities

End-User Technical Support

Provide first-line and second-line technical support for desktops, laptops, mobile devices, peripherals, and standard business applications.
Diagnose, troubleshoot, and resolve hardware, software, connectivity, and system-related issues.
Respond to service requests and incidents through ticketing systems while meeting established service level objectives.
Assist users with account access, password resets, and authentication-related issues.

IT Systems and Infrastructure Support

Install, configure, maintain, and upgrade end-user hardware and software.
Support operating systems, productivity tools, collaboration platforms, and common enterprise applications.
Assist with workstation deployments, equipment replacements, and technology refresh initiatives.
Monitor and maintain IT assets and inventory in accordance with company procedures.

User Training and Documentation

Provide guidance and training to users on IT tools, systems, and best practices.
Develop and maintain technical documentation, user guides, and knowledge base articles.
Communicate technical information effectively to users with varying levels of technical expertise.

Incident and Problem Management

Document incidents, troubleshooting activities, and resolutions accurately within service management tools.
Escalate complex technical issues to specialized support teams when required.
Participate in root cause analysis and contribute to continuous improvement initiatives to enhance IT service delivery.

Security and Compliance

Support IT security practices by following established policies, standards, and procedures.
Assist with user provisioning, access management, and endpoint security activities.
Promote cybersecurity awareness and help maintain compliance with organizational and regulatory requirements.

Collaboration and Continuous Improvement

Collaborate with regional and global IT teams to support technology projects and business initiatives.
Participate in system upgrades, deployments, testing, and implementation activities.
Identify opportunities to improve processes, user experience, and operational efficiency.

Qualifications & Skills

Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
1-3 years of experience providing IT support, help desk services, or technical troubleshooting in a corporate environment.
Knowledge of computer hardware, operating systems, networking fundamentals, and business productivity applications.
Experience supporting desktop, laptop, mobile, and peripheral devices.
Familiarity with service desk ticketing systems and incident management processes.
Understanding of user account administration, access management, and basic cybersecurity principles.
Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues effectively.
Excellent customer service, communication, and interpersonal skills.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Experience supporting users across multiple locations and time zones is considered an asset.
Ability to work independently and collaboratively within a team environment.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on business needs and management discretion.

We embrace diversity and are committed to creating an inclusive environment for everyone. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources Team.

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More about this job

Responsibilities

Provide first and second-line technical support for hardware, software, and connectivity issues across a global organization. Maintain IT assets, manage user accounts, and document incidents within the service management system.

Requirements

Requires a diploma or degree in Information Technology or a related field. Candidates should have 1-3 years of experience in IT support or help desk services within a corporate environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Ticketing systems
Incident management
Network fundamentals
Operating systems
Customer service
Communication skills
Problem-solving
Cybersecurity principles
User training
Documentation
Access management

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Desktop Support
Hardware
Software
Networking
Ticketing System
Incident Management
Cybersecurity
User Provisioning
Endpoint Security
Technical Documentation
Operating Systems
Collaboration Platforms
Energy Sector
Infrastructure
Troubleshooting
Asset Management
Root Cause Analysis
Information Technology

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