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Added 6 mins ago
SC
Network Technician
SPECBAND COMMUNICATIONS LTD
Toronto, ON
- Full-time
…low-voltage infrastructure company providing on-site technical support across Canada and the United States. The organization partners with IT service providers, technology companies,…
Added 6 mins ago
T
Technicien De Service Sur Site/field Service Technician
TEKsystems
Longueuil, QC
- $25 to $35 CAD / hour
- Full-time
IT Field Service Technician/Bilingual (English/French)
Added 6 mins ago
VA
Veterinarian, Lexington Rd Animal Hospital
VCA Animal Hospitals
Waterloo, ON
- Internship
…practicing high-quality medicine with skilled registered veterinary technician support and the freedom to make the best decisions for your…
Added 6 mins ago
EA
Licensed Avionics Technician
Execaire Aviation
Toronto, ON
- Full-time
Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. We support growth through a variety of learning opportunities tailored to different roles across our…
Added 6 mins ago
PF
Service Desk Technician Level I
Pattison Food Group
Langley (District), BC · Langley, BC
- Full-time
We have an exciting opportunity for a full-time Service Desk Technician Level I to join our IT team in Langley, BC.
Added 6 mins ago
AF
Sanitation Technician
Apex Food Source
Abbotsford, BC
- Full-time
As a Sanitation Technician, you’ll play a vital role in ensuring our food manufacturing process runs smoothly and safely. This isn’t just a job - it’s a chance to be part of something…
Added 6 mins ago
AI
Service & Install Technician
Allmar Inc.
Dartmouth, NS
- $23 to $35 CAD / hour
- Full-time
Service & Install Technician’s responsibility is to diagnose, service, install and repair overhead doors, operators, high speed doors, and dock equipment, and other related products. All of…
Added 6 mins ago
JT
Calibration Technician
JM Test Systems
Richmond, BC
- Full-time
As a Calibration & Repair Technician, you'll be essential to ensuring the accuracy and functionality of a wide range of test equipment, from pressure and temperature tools to high-voltage…
Added 6 mins ago
FC
Lead Global Veh Tech
FedEx Canada
Calgary, AB
- Full-time
Provides technical leadership in the safe and efficient performance of vehicle fleet maintenance and ground support equipment at repair facilities. Performs vehicle fleet and ground support…
Added 7 mins ago
GI
Fire Extinguisher Technician
Guillevin International
Grande Prairie, AB · Brogan - Grande Prairie
- Full-time
Reporting to the Business Centre's Manager, the Service Technician is responsible for completing a variety of required services and customer support both in house as well as in a mobile…
Added 7 mins ago
GH
Accounting Technician - Accounts recevable
Germain Hôtels
Quebec, QC
- Full-time
We're looking for a multi-skilled Accounting Technician - Accounts recevable to join our Finance team. This versatile individual will work closely with various members of the accounting…
Added 7 mins ago
Engineering Drafting Technician
QinetiQ
Medicine Hat, AB
As part of the Mechanical Engineering Department the Engineering Drafting Technician position is part of the overall team for the design, development, production, and operation of Uncrewed…
Added 7 mins ago
U
Mobile Repair Specialist
U-Haul
Calgary, AB
- Full-time
…to assess and care for field vehicles. U-Haul provides the support and tools you need to succeed and grow, so if you want a job with endless opportunities for career growth, apply…
Added 7 mins ago
Surveyor
Evolution Mining Limited
Red Lake, ON
At Evolution, we support, develop and reward everyone who chooses to be a part of our bright future.
Added 36 mins ago
TS
Class 1 Truck Driver - Fuel - Sign on Bonus
The Seaboard Transport Group
Corner Brook, NL
- Full-time
Division, Driver & Technician of the Month Programs
Added 36 mins ago
B
Facility Services Manager
BGIS
North Bay, ON
- Full-time
…vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of…
Added 36 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 36 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Undertake additional training as needed and actively support and participate in the training and cross-training of other team members, while representing the company in a professional…
Added 36 mins ago
TI
Assistant Fleet Maintenance Manager (AFTERNOON SHIFT) | Assistant Fleet Maintenance Manager (AFTERNOON SHIFT)
Trentway-Wagar Inc.
Mississauga, ON
- Full-time
…activities, and ensure a smooth transition between shifts. Lead and support mechanics, apprentices, and wash bay employees. Oversee daily shop operations and fleet readiness. Manage work…
Added 36 mins ago
PP
Parts Technician
Paramount Parts Inc. / NAPA of Fort McMurray
Fort McMurray, AB
- Full-time
Added 36 mins ago
SB
Heating Air Conditioning Technician
Sharp Brains
Windsor, ON
- Contract
We are looking for dedicated and hands-on technicians to support an AC maintenance project involving Printed Circuit Board (PCB) replacement in air conditioning units within a warehouse…
Added 37 mins ago
Sales Support Coordinator
Enercare
Toronto, ON
Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and…
Added 37 mins ago
Instrumentation & Controls Technician - (Water) Treatment Plants
The City of Red Deer
Red Deer, AB
The City of Red Deer is currently recruiting an Instrumentation & Controls Technician – (Water) Treatment Plants to fill a Regular (permanent) Full-time position. This role is responsible…
Added 37 mins ago
P
PepsiCo Beverages Fleet Technician (Saskatoon)
PepsiCo
Saskatoon, SK
- Temporary
Respond to local road calls and/or coordinate service support as necessary
Added 51 mins ago
VC
RVT - Martin Veterinary Hospital
VetCare Canada
Toronto, ON
- Part-time
Our ideal Registered Veterinary Technician (RVT) builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all…

TWD Technologies Ltd.

IT Support Technician

Burlington, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Feb 2, 2027
Experience: 1-3 years of experience providing IT support, help desk services, or technical troubleshooting in a corporate environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

IT Support Technician

TWD is an engineering, procurement, and construction management consulting company providing project development, execution and specialty engineering services for the oil and gas industry with expertise ranging from refinery, pipelines, renewables, food and beverage, power, downstream chemical processing, and much more. Our team is dedicated to providing clients with effective business and technical solutions through exceptional levels of service, innovation and flexibility.

TWD is currently seeking an IT Support Technician in either our Burlington - Ontario, Edmonton - Alberta or Burnaby - British Colombia office. If you would like to apply for this position, respond directly to this ad for consideration. Though we thank all applicants that apply for this role, only those selected for an interview will be contacted.

As an IT Support Technician, you will provide technical support and troubleshooting services to employees across a global engineering organization within the energy and infrastructure sector. You will be responsible for maintaining end-user computing environments, resolving hardware and software issues, supporting IT systems and applications, and ensuring a reliable and secure technology experience for users. This role works closely with internal stakeholders and IT teams to deliver timely and effective technical solutions that support business operations.

Key Responsibilities

End-User Technical Support

Provide first-line and second-line technical support for desktops, laptops, mobile devices, peripherals, and standard business applications.
Diagnose, troubleshoot, and resolve hardware, software, connectivity, and system-related issues.
Respond to service requests and incidents through ticketing systems while meeting established service level objectives.
Assist users with account access, password resets, and authentication-related issues.

IT Systems and Infrastructure Support

Install, configure, maintain, and upgrade end-user hardware and software.
Support operating systems, productivity tools, collaboration platforms, and common enterprise applications.
Assist with workstation deployments, equipment replacements, and technology refresh initiatives.
Monitor and maintain IT assets and inventory in accordance with company procedures.

User Training and Documentation

Provide guidance and training to users on IT tools, systems, and best practices.
Develop and maintain technical documentation, user guides, and knowledge base articles.
Communicate technical information effectively to users with varying levels of technical expertise.

Incident and Problem Management

Document incidents, troubleshooting activities, and resolutions accurately within service management tools.
Escalate complex technical issues to specialized support teams when required.
Participate in root cause analysis and contribute to continuous improvement initiatives to enhance IT service delivery.

Security and Compliance

Support IT security practices by following established policies, standards, and procedures.
Assist with user provisioning, access management, and endpoint security activities.
Promote cybersecurity awareness and help maintain compliance with organizational and regulatory requirements.

Collaboration and Continuous Improvement

Collaborate with regional and global IT teams to support technology projects and business initiatives.
Participate in system upgrades, deployments, testing, and implementation activities.
Identify opportunities to improve processes, user experience, and operational efficiency.

Qualifications & Skills

Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
1-3 years of experience providing IT support, help desk services, or technical troubleshooting in a corporate environment.
Knowledge of computer hardware, operating systems, networking fundamentals, and business productivity applications.
Experience supporting desktop, laptop, mobile, and peripheral devices.
Familiarity with service desk ticketing systems and incident management processes.
Understanding of user account administration, access management, and basic cybersecurity principles.
Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues effectively.
Excellent customer service, communication, and interpersonal skills.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Experience supporting users across multiple locations and time zones is considered an asset.
Ability to work independently and collaboratively within a team environment.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on business needs and management discretion.

We embrace diversity and are committed to creating an inclusive environment for everyone. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources Team.

Apply About employer

More about this job

Responsibilities

Provide first and second-line technical support for hardware, software, and connectivity issues across a global organization. Maintain IT assets, manage user accounts, and document incidents within the service management system.

Requirements

Requires a diploma or degree in Information Technology or a related field. Candidates should have 1-3 years of experience in IT support or help desk services within a corporate environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Ticketing systems
Incident management
Network fundamentals
Operating systems
Customer service
Communication skills
Problem-solving
Cybersecurity principles
User training
Documentation
Access management

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Desktop Support
Hardware
Software
Networking
Ticketing System
Incident Management
Cybersecurity
User Provisioning
Endpoint Security
Technical Documentation
Operating Systems
Collaboration Platforms
Energy Sector
Infrastructure
Troubleshooting
Asset Management
Root Cause Analysis
Information Technology

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