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Added 29 mins ago
1R
Speech Language Pathologist (SLP) Paeds
1to1 Rehab
Woodbridge, ON
- Contract
We are intentional about who we partner with. This role is not about filling a caseload - it’s about finding the right clinician fit. Our Speech‑Language Pathologists value independence,…
Added 29 mins ago
1R
Speech Language Pathologist (SLP) Paeds
1to1 Rehab
Toronto, ON
- Contract
We are intentional about who we partner with. This role is not about filling a caseload - it’s about finding the right clinician fit. Our Speech‑Language Pathologists value independence,…
Added 29 mins ago
1R
Speech Language Pathologist (SLP) Paeds
1to1 Rehab
Toronto, ON
- Contract
We are intentional about who we partner with. This role is not about filling a caseload - it’s about finding the right clinician fit. Our Speech‑Language Pathologists value independence,…
Added 29 mins ago
1R
Physiotherapist (Paediatric Caseload) – Casual Independent Contractor
1to1 Rehab
Newmarket, ON
- Contract
We are intentional about who we partner with. This role is not about simply filling a schedule - it’s about finding the right Physiotherapist to fit within our paeds rehabilitation teams.…
Added 59 mins ago
R-
Merchandise Buyer, Footwear
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Contract
Partner with Planning & Allocation to determine quantities, product flow and inventory needs by channel and store profile.
Added 59 mins ago
L
Planner, Strategic Sales Merchandise Planning
lululemon
Vancouver, BC
- Full-time
Partner with the Merchants on the development of pre-season sales, margin, receipt and inventory. Develop assortment plans to the category level by country by program. Develop projections…
Added 59 mins ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Dieppe, NB
- Part-time
…and Call It Spring - and proudly serve as the core footwear partner for Sperry in North America. We’re also a recognized wholesale and licensed partner, leading the design, sourcing, and…
Added 1 hour ago
Associate, Direct Activation
WPP Media
Toronto, ON
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic…
Added 1 hour ago
Associate, Direct Activation
WPP Media
Toronto, ON
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic…
Added 1 hour ago
Director, Performance Marketing
Brex
Vancouver, BC
Partner with Marketing Operations, Data, and Finance to improve measurement, forecasting, budget pacing, and investment allocation across channels.
Added 1 hour ago
PC
Terminal Operator
Parkland Corporation
Port Hardy, BC
- Full-time
…billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial…
Added 1 hour ago
R-
Designer Activewear
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
Partner closely with Merchandising to balance creative vision, customer needs and commercial opportunity.
Added 1 hour ago
OG
Community Specialist
Okanagan Game Developers' Association
Kelowna, BC
- Volunteer
Free access or discounts to partner events or services where available
Added 1 hour ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Align vendor and partner activities with broader organizational strategies, risk frameworks, and priorities.
Added 1 hour ago
SS
Resident Attendant
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Moose Jaw, SK
- Part-time
Added 2 hours ago
Custodian-ENG-FSSE E
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…largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product…
Added 2 hours ago
Custodian
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Richmond Hill, ON
…largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product…
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Team Lead-Retail
Roots
Toronto, ON
Partner with store management to execute action plans and share feedback on individual and team performance.
Added 3 hours ago
A
Senior Python Developer
Ampliwork
Brossard, QC
- Full-time
Cross-Functional Collaboration: Partner closely with Data Science, DevOps, Product, and Pre-Sales teams to architect and ship scalable solutions.
Added 3 hours ago
A
Senior Python Developer
Ampliwork
Montreal, QC
- Full-time
Cross-Functional Collaboration: Partner closely with Data Science, DevOps, Product, and Pre-Sales teams to architect and ship scalable solutions.
Added 3 hours ago
UO
Research Profile Officer
University of Victoria
Victoria, BC
- Full-time
Development and implementation of partner communication and/or engagement initiatives in a collaborative and digital first environment, related to research;
Added 3 hours ago
BA
Process Modeller - Biologics
Basetwo AI
Canada
- Full-time
…pharmaceuticals and biologics manufacturing. Our ideal candidate will partner with our Customer's subject matter experts (SMEs) and our Engineering team to deliver product-driven simulation…
Added 3 hours ago
NM
Parts Lead
Nelson Motors and Equipment
Oxbow, SK
- Full-time
At Nelson Motors and Equipment, we're proud to be a trusted partner in our agricultural and acreage communities since 1959. Our customers count on us for reliable parts, dependable service,…
Added 3 hours ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Radville, SK
- Full-time
At Nelson Motors and Equipment, we're proud to be a trusted partner in our agricultural community. Our customers count on us for dependable service, expert support, and a shop experience…
Added 3 hours ago
AP
Account Manager, Fulfillment and Logistics
AMZ Prep®
Mississauga, ON
- Full-time
- Partner with account leadership on work that improves service process, operational efficiency and financial performance

Twilio

Fraud Specialist, Supplier Operations & Governance

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting.
Posting language: English
Posted: Oct 16, 2026

Original job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join the team as Twilio’s next Fraud Specialist, Supplier Operations & Governance (P4).

About the job

We are actively recruiting for this role to fill an existing vacancy. This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services.

We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation. In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies. You will build dashboards to communicate key metrics and drive action. If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you.

You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home.

Responsibilities

In this role, you’ll:

Advise account managers, accounting, and management on best practices to handle billing disputes
Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms
Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers
Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution
Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes
Dig into call and messaging data to identify why bills don’t match or find evidence of fraud
Build dashboards that communicate key metrics related to the lifecycle of disputes
Read contracts and interpret what should be the invoice versus what it is
Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices
Partner closely with data analytics, engineering, and accounting to reconcile accounts

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting.
Sharp written and verbal communication skills.
Experience negotiating disputes constructively with customers or vendors.
Experience in collections, dispute resolution, or billing analysis.
Experience in project management.
Experience wrangling data with Excel / Google Sheets, Looker or SQL.

Desired:

Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains.
Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders’ Forum.
Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files.
Experience working with workflow platforms like Airtable or building dashboards.
Experience in telecom, technology, or consulting industries.
Experience with advanced data analysis like Python or scripting
Experience with AI and automation tools to accelerate productivity.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

90,800.00 - CAD 113,500.00
Target Bonus Percentage 15%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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More about this job

Responsibilities

The Fraud Specialist will investigate and resolve billing discrepancies, fraudulent misuse of services, and high-value disputes with customers and vendors. They will also build data-backed dashboards to track metrics and advise management on best practices for dispute resolution.

Requirements

Candidates must have 8+ years of professional experience in telecom operations, fraud, or related fields, along with strong negotiation and data analysis skills. Proficiency in tools like Excel, SQL, or Looker is required, as is the ability to interpret complex contracts and call data.

Skills

Fraud investigation
Billing dispute resolution
Data analysis
Root cause analysis
Negotiation
Project management
Telecom operations
Vendor management
SQL
Excel
Looker
A2P SMS ecosystem
IRSF
AIT
Call Detail Records
Strategic planning

Benefits

Competitive pay
Generous time off
Parental leave
Wellness leave
Healthcare
Retirement savings program
Incentive programs
Commissions
Equity grants

Remote locations

Ontario, Canada
British Columbia, Canada
Alberta, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Fraud Specialist
Supplier Operations
Governance
Telecom
CPaaS
Artificially Inflated Traffic
International Revenue Share Fraud
Billing
Collections
Data Analysis
SQL
Looker
Airtable
Python
Automation
Contract Negotiation
Call Detail Records
A2P SMS
GSMA
i3forum
Vendor Management
Procurement
Consulting
Project Management
Dashboarding
Root Cause Analysis
Dispute Resolution
Messaging Data
Financial Investigation
Remote-first

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