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Added 13 mins ago
M
Data Specialist
McKesson
Mississauga, ON
- Full-time
The ideal candidate combines deep technical expertise in Databricks, SQL, Python, and modern Business Intelligence platforms such as Power BI and Tableau with a strong understanding of…
Added 13 mins ago
SI
Talent Acquisition Coordinator
Staples Inc.
Richmond Hill, ON
- Full-time
Effective use of business systems such as Outlook, Word, Excel and Power Point
Added 13 mins ago
SL
Financial Planner, EFPS
Sun Life
BC · Toronto, ON · Waterloo, ON · British Columbia Telecommuters
- Full-time
This role is part of the Business Growth, Retail Advice & Solutions (RA&S). As a member of the Estate and Financial Planning Services (EFPS) support team, this role is responsible for…
Added 13 mins ago
CR
Account Manager - Commercial Service Sales
CIMCO Refrigeration
Burlington, ON
- Full-time
Cold calling and bid specification estimation - this role is primarily responsible for business development; the successful candidate will be the Account Manager for all clients you bring…
Added 13 mins ago
C
Executive Assistant
CIBC
Toronto, ON
- Full-time
…which include processing requests for technology requirements, business cards, corporate cards, expense, and travel profiles etc. As required, put together decks for any team or annual…
Added 13 mins ago
Senior Manager, Supply Chain Analytics
Brewers Retail Inc
Bolton, ON
Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is…
Added 13 mins ago
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Health and Safety Representative
Minto
Orleans, ON
- Full-time
…and locations, reflecting our diverse industries and lines of business. Please note that the pay range information provided in this posting pertains specifically to the location where the…
Added 13 mins ago
Manager HR Business Partner
Bureau Veritas
Mississauga, ON
We are seeking a strategic and business-focused HR Business Manager (Sr HRBP) to support our Environmental business across Canada and the United States. This role is a key member of the HR…
Added 27 mins ago
CT
Territory Sales Manager - Eastern Canada (ONT)
CSG Talent
ON · Ontario, Canada
- Full-time
Prospect and develop new business across dealerships, DSOs, specialty practices and individual dental offices
Added 27 mins ago
TI
Vendor Manager
TekStaff IT Solutions
Toronto, ON
- Contract
The Vendor Manager is responsible for managing Third Party Business Arrangements throughout all stages of the Third Party Management Lifecycle (TPML). This role involves monitoring,…
Added 27 mins ago
EB
Intern - Software Engineer, Winter 2027
EQ Bank
Toronto, ON
- Volunteer
…through meaningful work, empowering you to contribute directly to business outcomes while developing the skills and confidence to grow your career in Digital…
Added 27 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Through demonstrated proficiency in quality improvement and business methodologies, education, innovation, and role modeling, the consultant will assist programs to:
Added 27 mins ago
D
Java Software Engineer
Dexian
Mississauga, ON
- Contract
We are looking for an Architect-Level Java Full Stack Developer to join the Finance & Securitization (FNS) Team. The team is part of a Front Office business environment, working closely…
Added 27 mins ago
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National Business Development Account Executive, Canada West
Markel
Vancouver, BC
- Full-time
Reporting to the Senior Vice President, Sales & Marketing, the Business Development Account Executive (BDAE), Canada West is a key member of Markel Canada's Business Development & Marketing…
Added 27 mins ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $150,000 CAD / year
- Full-time
Collaborate closely with DevOps, Network, DBA, Security, and application teams to deliver infrastructure that meets technical and business requirements.
Added 27 mins ago
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Brantford, ON
- Full-time
Added 27 mins ago
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Director of Philanthropy
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Toronto, ON
- $120,000 to $150,000 CAD / year
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Sets clear goals, drives disciplined execution, and delivers results. Uses data, forecasting, and relationship intelligence to guide priorities and maximize impact.
Added 27 mins ago
BI
Technical Sales Engineer - TrueLight Machine Vision
BOS Innovations Inc.
London, ON
- $90,000 to $110,000 CAD / year
- Full-time
Serve as the voice of the market back into TrueLight - feeding customer and competitive intelligence to product and engineering to sharpen the roadmap for the inspection platform and future…
Added 27 mins ago
HP
Sr Manager, Business Analytics
Hill's Pet Nutrition
Toronto, ON
- $143,100 to $166,950 CAD / year
- Full-time
Analytics Translation & Strategy: Serve as the primary analytics translator to business decision-makers, defining commercial problems that can be solved with data, establishing project…
Added 27 mins ago
LL
Business Development Representative (BDR)
LEAP Legal Software
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a Business Development Representative to join our highly motivated, high-velocity and growing team based in our Toronto office. LEAP will provide you with the best training,…
Added 28 mins ago
QA Specialist
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Ottawa, ON
…of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a…
Added 28 mins ago
Microsoft Alliance Presales Lead - Security
EY
Vancouver, BC · Toronto, ON
…ensure a consistent, high-quality presales approach across the…
Added 28 mins ago
Microsoft Alliance Presales Lead - Cloud and AI Platforms
EY
Toronto, ON
…ensure a consistent, high-quality presales approach across the…
Added 28 mins ago
BI
Technical Sales Engineer - TrueLight Machine Vision
BOS Innovations
London, ON
- Full-time
Serve as the voice of the market back into TrueLight - feeding customer and competitive intelligence to product and engineering to sharpen the roadmap for the inspection platform and future…
Added 28 mins ago
BB
Director, Loyalty Solutions - Financials
Bond Brand Loyalty
Canada
- $136,330.4 to $167,217.2 CAD / year
The Director, Strategic Advisory will lead the financial strategy, business modeling, and commercial advisory components of complex loyalty engagements. You will partner with design…

Twilio

Program Manager, Carrier Operations & Governance

Remote, Canada

Remote

$90,800.00- $113,500.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,800.00- $113,500.00
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Posting language: English
Posted: Sep 10, 2026

Original job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem.

About the job

This isn't a role that inherits an existing playbook - it's a role that writes one. Twilio is building a highly visible, cross-functional operations & governance team dedicated to optimizing its telecom carrier and wholesale supplier ecosystem. Reporting into leadership that maintains regular cadences with Twilio's CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end improvements spanning multiple areas of the business, and build internal operating models that unlock new levels of operational maturity and rigor.

In this role, you will bring together, understand, and implement the policies, processes, systems, tools, and controls necessary to build a world-class operating environment. You will own the creation and stand-up of the team operating model, cadences, and runbooks while taking direct ownership of the team's internal Run-the-Business (RTB) engine.

If you thrive in high-visibility environments, love designing systems from first principles, and want to own program execution end-to-end, this opportunity is built for you.

Responsibilities

In this role, you will lead program execution across four core pillars:

Cross-Functional Governance & Leadership

Drive Visible Governance Programs: Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management
Maintain Executive Visibility: Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.
Implement Core Infrastructure: Lead end-to-end process improvements across carrier operations - understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls.

Operating Model, Enablement & Team Infrastructure

Build Team Foundations: Design and stand up the new Carrier Operations & Governance operating model, operational cadences, and internal team structures.
Author Runbooks & Standards: Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Insights & Reporting

Business Intelligence: Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound insights.
Data & Reporting Quality: Execute analytical requests from IRSG, Legal, Finance, and GTM stakeholders, delivering accurate data pulls, ad-hoc analyses, and structured summaries. Perform data quality checks and validation to ensure accuracy and consistency across reporting pipelines.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Run-the-Business (RTB) Ownership

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.
Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls.
Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs).
Proven track record in designing enablement content and driving organizational change.
Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting.
Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs.
Sharp written and verbal communication skills with experience presenting to executive leadership.
Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance.
Team player who thrives in a fast-paced environment.

Desired:

Background in management consulting, high-growth tech, or global telecom environments.
Six Sigma or formal Program / Process Management / Prosci Change Management certification.
Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance.
Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks.
Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling).

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

- $90,800.00- $113,500.00
- Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 1, 2026 but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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More about this job

Responsibilities

The Program Manager will lead the design and implementation of a new global telecom carrier operations and governance model. They are responsible for driving cross-functional initiatives, maintaining executive visibility, and managing the team's internal run-the-business engine.

Requirements

Candidates must have 5+ years of experience in management consulting, program management, or strategy and operations within telecom or RevOps. Strong proficiency in process mapping, data analysis tools, and executive communication is required.

Skills

Program management
Governance
Telecom operations
Change management
Data analysis
Process improvement
Business intelligence
Stakeholder management
Strategic planning
SQL
Looker
Excel
Google Sheets
Runbook development
Operational modeling
Cross-functional leadership

Benefits

Competitive pay
Generous time off
Parental leave
Wellness leave
Healthcare
Retirement savings program
Incentive programs
Commissions
Equity grants

Remote locations

Ontario, Canada
British Columbia, Canada
Alberta, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Carrier Operations
Governance
Telecom
RevOps
Strategy and Operations
Management Consulting
Change Management
Business Intelligence
SQL
Looker
A2P SMS
Fraud Frameworks
Airtable
Jira
Confluence
Python
Six Sigma
Prosci
Revenue Assurance
Deal Desk
Cross-functional
Data-driven
Operational maturity
Executive reporting
Process mapping
Business case writing
Machine learning
Performance monitoring
Supply policies

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