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Added 23 mins ago
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Senior Workday ERP Analyst- FR
Altasciences
Laval, QC
- Full-time
The Senior Workday ERP Analyst is a functional and technical partner to the Altasciences Accounting and Finance teams. This role owns complex configuration, support, and continuous…
Added 23 mins ago
A
Senior Workday ERP Analyst- FR
Altasciences
Montreal, QC
- Full-time
The Senior Workday ERP Analyst is a functional and technical partner to the Altasciences Accounting and Finance teams. This role owns complex configuration, support, and continuous…
Added 38 mins ago
PA
Senior IT Analyst
PKF ANTARES
Calgary, AB
- Full-time
We are seeking an experienced Senior IT Analyst to deliver Tier III consulting and technical leadership across diverse client environments. This role is designed for a seasoned MSP…
Added 1 hour ago
KC
Analyst, Mortgage Asset Management
KingSett Capital
Toronto, ON
- Full-time
KingSett Capital is seeking an Analyst, Mortgage Asset Management to join our CMHC mortgage servicing team. Reporting to the Associate Director, Mortgage Asset Management, you will be…
Added 1 hour ago
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Accounts Receivable Escalations Analyst
PointClickCare
Mississauga, ON
- Full-time
Reporting to the Accounts Receivable Escalation Manager, the Accounts Receivable Escalations Analyst is responsible for the preparation of demand letters, termination letters and final…
Added 1 hour ago
SG
Business Analyst
S&P Global Mobility
London, ON
- Full-time
Explore and recommend new data sources (internal and external) and perform secondary research using a variety of sources (e.g., analyst reports, market research reports, news articles)
Added 1 hour ago
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Intraday Analyst - Moncton, NB - Tangerine (18-month contract)
Tangerine
Moncton, NB
- Contract
As an Intraday Analyst, you will help keep our Contact Centre operations running smoothly by monitoring staffing, call volumes and service levels in real time. Reporting directly to the…
Added 1 hour ago
P
Accounts Receivable Escalations Analyst
PointClickCare
Mississauga, ON
- $56,000 to $62,000 CAD / year
- Contract
Reporting to the Accounts Receivable Escalation Manager, the Accounts Receivable Escalations Analyst is responsible for the preparation of demand letters, termination letters and final…
Added 1 hour ago
TS
Telco Analyst
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Territorial Headquarters
- Full-time
Minimum two (2) years of experience installing, configuring, maintaining, and supporting network infrastructure and communications systems.
Added 2 hours ago
A
Instructor Senior Analyst
Accenture
Toronto, ON
- Full-time
Excellent written and verbal communications skills include annunciation of words on a phone and use of professional business language.
Added 2 hours ago
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Senior Business Analyst, PHIS
Sanya’k̓ula
Vancouver, BC
- Full-time
…Manager, Public Health Information Systems, the Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts and methods and leads the analysis…
Added 2 hours ago
OA
Senior Financial Analyst-Techniseal, Candiac QC
Oldcastle APG
Candiac, QC
- Other
…utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors,…
Added 3 hours ago
RB
Senior Financing Specialist
Royal Bank of Canada
Windsor, ON
- Full-time
Experience with emerging resources, communications and technology (i.e., online data resources, web based meetings, social media, digital banking, and mobile applications)
Added 3 hours ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
Coordinate impact assessments, testing timelines, production deployment, validation, and stakeholder communications.
Added 3 hours ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
Coordinate impact assessments, testing timelines, production deployment, validation, and stakeholder communications.
Added 4 hours ago
R
Senior Financing Specialist
RBC
Windsor, ON
- Full-time
Experience with emerging resources, communications and technology (i.e., online data resources, web based meetings, social media, digital banking, and mobile applications)
Added 4 hours ago
T
Bilingual Collections Analyst
TransUnion
Burlington, ON
- Full-time
The Collections Analyst will work with high volume customers and offices to resolve complex issues and collect on escalated ageing invoices. In this role, they will act as an informal…
Added 4 hours ago
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Operations Analyst II
TD
Mississauga, ON
- Full-time
Contribute to the development/delivery of presentations/ communications to management or broader audiences
Added 4 hours ago
C
Associate, Business Analytics
CIBC
Toronto, ON
- Full-time
…strong controls, and effective partner support. As a Business Analyst, you'll support the Manager, Sales Reporting and Analysis with the validation of sales for a seasoned Financial…
Added 4 hours ago
Intraday Analyst - Moncton, NB - Tangerine (18-month contract)
Scotiabank
Moncton, NB
As an Intraday Analyst, you will help keep our Contact Centre operations running smoothly by monitoring staffing, call volumes and service levels in real time. Reporting directly to the…
Added 4 hours ago
IW
Business Analyst/Application Specialist Co-op Student (8-month contract) January-August 2027
Iconic Wineries of British Columbia
Vancouver, BC
- Full-time
Title: Business Analyst/Application Specialist Co-Op Student (8-month contract, January-August 2027)
Added 5 hours ago
Production Shift Supervisor
Ferrero
Brantford, ON
Support the Production Performance Analyst in the monthly inventory adjustment
Added 6 hours ago
FC
analyste programmeur dotnet
FOP Consultants
Quebec, QC
- Full-time
…Dispositifs Médicaux et des Technologies de l’Information et des Communications. Nous travaillons de concert avec nos clients afin d’offrir un service sur mesure qui répond à leurs besoins…
Added 6 hours ago
AC
Senior System Architect
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…
Added 6 hours ago
AC
Senior System Administrator
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…

Twilio

Program Manager, Carrier Operations & Governance

Remote, Canada

Remote

$90,800.00- $113,500.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,800.00- $113,500.00
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Posting language: English
Posted: Sep 10, 2026

Original job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem.

About the job

This isn't a role that inherits an existing playbook - it's a role that writes one. Twilio is building a highly visible, cross-functional operations & governance team dedicated to optimizing its telecom carrier and wholesale supplier ecosystem. Reporting into leadership that maintains regular cadences with Twilio's CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end improvements spanning multiple areas of the business, and build internal operating models that unlock new levels of operational maturity and rigor.

In this role, you will bring together, understand, and implement the policies, processes, systems, tools, and controls necessary to build a world-class operating environment. You will own the creation and stand-up of the team operating model, cadences, and runbooks while taking direct ownership of the team's internal Run-the-Business (RTB) engine.

If you thrive in high-visibility environments, love designing systems from first principles, and want to own program execution end-to-end, this opportunity is built for you.

Responsibilities

In this role, you will lead program execution across four core pillars:

Cross-Functional Governance & Leadership

Drive Visible Governance Programs: Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management
Maintain Executive Visibility: Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.
Implement Core Infrastructure: Lead end-to-end process improvements across carrier operations - understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls.

Operating Model, Enablement & Team Infrastructure

Build Team Foundations: Design and stand up the new Carrier Operations & Governance operating model, operational cadences, and internal team structures.
Author Runbooks & Standards: Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Insights & Reporting

Business Intelligence: Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound insights.
Data & Reporting Quality: Execute analytical requests from IRSG, Legal, Finance, and GTM stakeholders, delivering accurate data pulls, ad-hoc analyses, and structured summaries. Perform data quality checks and validation to ensure accuracy and consistency across reporting pipelines.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Run-the-Business (RTB) Ownership

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.
Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls.
Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs).
Proven track record in designing enablement content and driving organizational change.
Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting.
Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs.
Sharp written and verbal communication skills with experience presenting to executive leadership.
Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance.
Team player who thrives in a fast-paced environment.

Desired:

Background in management consulting, high-growth tech, or global telecom environments.
Six Sigma or formal Program / Process Management / Prosci Change Management certification.
Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance.
Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks.
Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling).

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

- $90,800.00- $113,500.00
- Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 1, 2026 but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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More about this job

Responsibilities

The Program Manager will lead the design and implementation of a new global telecom carrier operations and governance model. They are responsible for driving cross-functional initiatives, maintaining executive visibility, and managing the team's internal run-the-business engine.

Requirements

Candidates must have 5+ years of experience in management consulting, program management, or strategy and operations within telecom or RevOps. Strong proficiency in process mapping, data analysis tools, and executive communication is required.

Skills

Program management
Governance
Telecom operations
Change management
Data analysis
Process improvement
Business intelligence
Stakeholder management
Strategic planning
SQL
Looker
Excel
Google Sheets
Runbook development
Operational modeling
Cross-functional leadership

Benefits

Competitive pay
Generous time off
Parental leave
Wellness leave
Healthcare
Retirement savings program
Incentive programs
Commissions
Equity grants

Remote locations

Ontario, Canada
British Columbia, Canada
Alberta, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Carrier Operations
Governance
Telecom
RevOps
Strategy and Operations
Management Consulting
Change Management
Business Intelligence
SQL
Looker
A2P SMS
Fraud Frameworks
Airtable
Jira
Confluence
Python
Six Sigma
Prosci
Revenue Assurance
Deal Desk
Cross-functional
Data-driven
Operational maturity
Executive reporting
Process mapping
Business case writing
Machine learning
Performance monitoring
Supply policies

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