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Added 11 mins ago
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Multimedia Design Manager
AECOM
Markham, ON
- $96,000 to $130,000 CAD / year
- Full-time
…creation, and execution of multimedia, graphic design, and digital content initiatives across a variety of platforms. The Multimedia Design Manager provides creative and operational…
Added 24 mins ago
L
GTM Operations Lead
lululemon
Vancouver, BC
- Full-time
Reporting to the Sr. Manager, Go-to-Market Operations, the GTM Operations Lead will support seasonal delivery of a go-to-market calendar phase by supporting the execution of pre‑, during‑,…
Added 24 mins ago
A
Multimedia Design Manager
AECOM
Markham, ON
- $96,000 to $130,000 CAD / year
- Full-time
…creation, and execution of multimedia, graphic design, and digital content initiatives across a variety of platforms. The Multimedia Design Manager provides creative and operational…
Added 56 mins ago
Senior Campaign Manager (20 Month Contract)
Varicent
Toronto, ON
…closely with Sales, Associate Sellers (BDRs), Product Marketing, Content, Digital Marketing, Marketing Operations, and Partner Marketing, you will translate strategy into measurable…
Added 1 hour ago
Manager Sport Medicine and Athlete Performance
Wilfrid Laurier University
Canada
The Manager, Sports Medicine & Athlete Performance reports to the Associate Director Interuniversity Sport Programs (Associate Director) and is a member of the department leadership team.…
Added 2 hours ago
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Sr. Community Developer - Far Cry
Ubisoft
Montreal, QC
- Full-time
Develop and execute community strategic plans through a variety of content tactics which support Production objectives and augment the overall marketing strategy.
Added 2 hours ago
U
Sr. Community Developer - Rainbow Six Siege
Ubisoft
Montreal, QC
- Full-time
Develop and execute community strategic plans through a variety of content tactics which support Production objectives and augment the overall marketing strategy.
Added 3 hours ago
UO
Social Media and News Coordinator
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Marketing and Communications, the Social Media and News Coordinator plays an integral role in UCAM’s mandate to communicate UVic’s vision and achieve its strategic…
Added 3 hours ago
M
Growth Marketing Specialist
Mejuri
Toronto, ON
- Full-time
The Growth Marketing Manager sets channel strategy and cross-channel budget. You run the channels day to day and bring the data-backed recommendations that decide where they go next.
Added 3 hours ago
Growth Marketing Specialist
Mejuri
Toronto, ON
The Growth Marketing Manager sets channel strategy and cross-channel budget. You run the channels day to day and bring the data-backed recommendations that decide where they go next.
Added 4 hours ago
SI
Lead, Digital Learning & Product Innovation
Sandbox Inc.
Toronto, ON
- Full-time
Lead varied client work with meaningful conceptual and creative autonomy, while staying close to the strategy, people and details that shape strong delivery.
Added 8 hours ago
SP
Senior Director, Controllership & Operations Transformation
Salesforce Partner Canada
Toronto, ON
- Full-time
…and ensure AI is at the forefront of our financial automation strategy. With Agentforce woven into every layer of our platform, our team builds intelligent systems that automate repetitive…
Added 17 hours ago
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Clinical Informatics Analyst, Nurse
Sanya’k̓ula
Nanaimo, BC
- Full-time
The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 17 hours ago
S
Marketing Specialist
Seequent
Vancouver, BC
- Full-time
Reporting to Senior Marketing Manager, Civil, this role is responsible for developing and executing segment-focused marketing strategies that support pipeline growth, solution positioning,…
Added 17 hours ago
O
Revenue Enablement Specialist, XDR
Owner.com
Toronto, ON
- Full-time
Program Ownership & Strategy: Own the XDR Enablement Roadmap, Quarterly Plans, and Monthly Sprints. Continuously iterate on programs based on rep performance, manager feedback, and business…
Added 18 hours ago
SS
Marketing Manager
Smart, Savvy + Associates
AB
- Full-time
…established industrial organization in their search for a Marketing Manager. This newly created role was built in response to the growing complexity of one of the company's largest business…
Added 19 hours ago
R
Corporate Strategy Manager
Rightsline
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Reporting to the VP of Strategy, the Corporate Strategy Lead serves as a right hand on Rightsline’s highest-priority company initiatives. You will help drive annual and quarterly planning,…
Added 19 hours ago
P
Partnerships Manager (Key Opinion Leaders (KOL)/ Creators)
Punt
Vancouver, BC
- Full-time
…forward. If you want a role where your judgement directly shapes strategy instead of just filling a seat, this is…
Added 19 hours ago
UO
Communications and Research Impact Specialist
University of Alberta
Edmonton, AB
- Full-time
…to and works closely with the MVF3C Strategic and Engagement Manager to produce communication plans for HiMARC’s research activities and the…
Added 20 hours ago
K
Head of Growth & Marketing – Canada
Kurage
Montreal, QC
- Full-time
As Kurage accelerates its expansion across Canada, our commercial strategy focuses on two priority therapeutic areas:
Added 20 hours ago
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Brand Manager
Valnet
Montreal, QC
- Full-time
Valnet is seeking a Brand Manager to own the commercial, financial, and operational performance of one or more digital brands on the Screen portfolio. This role blends strategic P&L…
Added 20 hours ago
WL
Food Service Associate (Full-Time)
Wilfrid Laurier University
Waterloo, ON
- Full-time
Maintaining open communication with the Catering Manager in regards to catering orders, inventory needs, etc.
Added 21 hours ago
G
Demand Generation Manager
Guusto
Canada
- Full-time
…across demand generation, paid, lifecycle, email, marketing operations, and online reputation…
Added 21 hours ago
O
Revenue Enablement Specialist, XDR
Owner.com
Remote, Canada
- Full-time
- Remote
Program Ownership & Strategy: Own the XDR Enablement Roadmap, Quarterly Plans, and Monthly Sprints. Continuously iterate on programs based on rep performance, manager feedback, and business…
Added 21 hours ago
TG
Senior Information Analyst, Investigative Services (12 Months Contract)
TMX Group
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
Assist IS Manager in gathering team statistics and preparing performance reports. Monitor turnaround times for Capital Formation to ensure that regulatory reporting requirements are being…

Twilio

Program Manager, Carrier Operations & Governance

Remote, Canada

Remote

$90,800.00- $113,500.00 · Full-time

Apply About employer

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Job details

Pay: $90,800.00- $113,500.00
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Posting language: English
Posted: Sep 10, 2026

Original job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem.

About the job

This isn't a role that inherits an existing playbook - it's a role that writes one. Twilio is building a highly visible, cross-functional operations & governance team dedicated to optimizing its telecom carrier and wholesale supplier ecosystem. Reporting into leadership that maintains regular cadences with Twilio's CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end improvements spanning multiple areas of the business, and build internal operating models that unlock new levels of operational maturity and rigor.

In this role, you will bring together, understand, and implement the policies, processes, systems, tools, and controls necessary to build a world-class operating environment. You will own the creation and stand-up of the team operating model, cadences, and runbooks while taking direct ownership of the team's internal Run-the-Business (RTB) engine.

If you thrive in high-visibility environments, love designing systems from first principles, and want to own program execution end-to-end, this opportunity is built for you.

Responsibilities

In this role, you will lead program execution across four core pillars:

Cross-Functional Governance & Leadership

Drive Visible Governance Programs: Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management
Maintain Executive Visibility: Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.
Implement Core Infrastructure: Lead end-to-end process improvements across carrier operations - understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls.

Operating Model, Enablement & Team Infrastructure

Build Team Foundations: Design and stand up the new Carrier Operations & Governance operating model, operational cadences, and internal team structures.
Author Runbooks & Standards: Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Insights & Reporting

Business Intelligence: Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound insights.
Data & Reporting Quality: Execute analytical requests from IRSG, Legal, Finance, and GTM stakeholders, delivering accurate data pulls, ad-hoc analyses, and structured summaries. Perform data quality checks and validation to ensure accuracy and consistency across reporting pipelines.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Run-the-Business (RTB) Ownership

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.
Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls.
Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs).
Proven track record in designing enablement content and driving organizational change.
Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting.
Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs.
Sharp written and verbal communication skills with experience presenting to executive leadership.
Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance.
Team player who thrives in a fast-paced environment.

Desired:

Background in management consulting, high-growth tech, or global telecom environments.
Six Sigma or formal Program / Process Management / Prosci Change Management certification.
Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance.
Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks.
Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling).

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

- $90,800.00- $113,500.00
- Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 1, 2026 but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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More about this job

Responsibilities

The Program Manager will lead the design and implementation of a new global telecom carrier operations and governance model. They are responsible for driving cross-functional initiatives, maintaining executive visibility, and managing the team's internal run-the-business engine.

Requirements

Candidates must have 5+ years of experience in management consulting, program management, or strategy and operations within telecom or RevOps. Strong proficiency in process mapping, data analysis tools, and executive communication is required.

Skills

Program management
Governance
Telecom operations
Change management
Data analysis
Process improvement
Business intelligence
Stakeholder management
Strategic planning
SQL
Looker
Excel
Google Sheets
Runbook development
Operational modeling
Cross-functional leadership

Benefits

Competitive pay
Generous time off
Parental leave
Wellness leave
Healthcare
Retirement savings program
Incentive programs
Commissions
Equity grants

Remote locations

Ontario, Canada
British Columbia, Canada
Alberta, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Carrier Operations
Governance
Telecom
RevOps
Strategy and Operations
Management Consulting
Change Management
Business Intelligence
SQL
Looker
A2P SMS
Fraud Frameworks
Airtable
Jira
Confluence
Python
Six Sigma
Prosci
Revenue Assurance
Deal Desk
Cross-functional
Data-driven
Operational maturity
Executive reporting
Process mapping
Business case writing
Machine learning
Performance monitoring
Supply policies

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