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Added 7 mins ago
TC
Financial Analyst, Temporary Full time
The Corporation of UCLG
Brockville, ON
- Full-time
Reporting to the Community and Social Services Finance Department, the Financial Analyst is responsible for supporting the Program Managers and is responsible for compiling, reviewing,…
Added 22 mins ago
HT
Master Data Mgmt Analyst
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Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 22 mins ago
HT
Senior Financial Analyst - Corporate Accounting
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Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 22 mins ago
IG
Bilingual Customer Service Representative
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Brampton, ON
- $18 to $19 CAD / hour
- Contract
Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and…
Added 22 mins ago
RA
Junior Business Analyst (Digital Products - Financial Services)
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…Be part of a collaborative environment where business needs, customer perspectives, and continuous improvement come together to deliver meaningful…
Added 36 mins ago
MC
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- $52,000 to $75,000 CAD / year
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Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
Added 51 mins ago
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T&O Senior Data Analyst, Financial Data
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Toronto, ON
- Full-time
We are seeking a highly analytical and technically skilled Senior Data Analyst / Business Analyst to support enterprise finance and regulatory data initiatives. The successful candidate…
Added 51 mins ago
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Fraud Detection Analyst
Tangerine
Toronto, ON
- Contract
The Fraud Detection Analyst contributes to the overall success of the Tangerine Fraud Operations Team in Canada by detecting, investigating and mitigating potentially fraudulent activity…
Added 51 mins ago
AC
Project Manager
ATS Corporation
Cambridge, ON
- Full-time
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Added 52 mins ago
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Senior Financial Analyst
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Have 5+ years of Financial Planning or Business Analyst experience.
Added 1 hour ago
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…generate future cash flows, create new products/accounts, model customer behavior, balance position data to general ledger, and develop reports to comply with regulatory…
Added 1 hour ago
ZC
Internal Controls Governance Analyst - 12-month Contract
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- Full-time
If you have experience in internal controls, governance or risk management and are looking for a new challenge, we would love to hear from you.
Added 1 hour ago
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Accounting Manager
Brickeye
Toronto, ON
- $80,000 to $120,000 CAD / year
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Partner with the CFO and Financial Analyst on reporting, budgeting, forecasting, board materials and investor or lender requests, turning the numbers into insight leadership can act on
Added 1 hour ago
EB
Bilingual Fraud Analyst - Cards
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Toronto, ON
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Added 1 hour ago
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Senior Business Systems Analyst
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Toronto, ON · Waterloo, ON
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Added 1 hour ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…
Added 1 hour ago
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GMS Analyst (Gas Management Services)
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…revenue performance, operational excellence, and an exceptional customer…
Added 1 hour ago
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Added 1 hour ago
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Bilingual Lease Analyst (FR/ENG)
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Toronto, ON
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Added 1 hour ago
Total Rewards Analyst
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Added 1 hour ago
Accounting Analyst
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Toronto, ON · CAN-OT-Toronto, AB
The Accounting Analyst, reporting directly to the Senior Manager, General Accounting, is responsible for processing monthly, quarterly, and annual accounting activities. In this role, the…
Added 1 hour ago
B
Senior Servicing Analyst
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Added 1 hour ago
FT
CAC052: Release / Class Spclst
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Added 1 hour ago
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Bilingual Fraud Analyst - Cards
EQ Bank
Toronto, ON
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Added 1 hour ago
HI
CAN – HR Analyst III
HRbrain Inc.
Toronto, ON
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Previous experience with MS Applications (Word, Excel, PPT, Outlook)

Twilio

Program Manager, Carrier Operations & Governance

Remote, Canada

Remote

$90,800.00- $113,500.00 · Full-time

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Applications open in a new tab.

Job details

Pay: $90,800.00- $113,500.00
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Posting language: English
Posted: Sep 10, 2026

Original job description

See yourself at Twilio

Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem.

About the job

This isn't a role that inherits an existing playbook - it's a role that writes one. Twilio is building a highly visible, cross-functional operations & governance team dedicated to optimizing its telecom carrier and wholesale supplier ecosystem. Reporting into leadership that maintains regular cadences with Twilio's CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end improvements spanning multiple areas of the business, and build internal operating models that unlock new levels of operational maturity and rigor.

In this role, you will bring together, understand, and implement the policies, processes, systems, tools, and controls necessary to build a world-class operating environment. You will own the creation and stand-up of the team operating model, cadences, and runbooks while taking direct ownership of the team's internal Run-the-Business (RTB) engine.

If you thrive in high-visibility environments, love designing systems from first principles, and want to own program execution end-to-end, this opportunity is built for you.

Responsibilities

In this role, you will lead program execution across four core pillars:

Cross-Functional Governance & Leadership

Drive Visible Governance Programs: Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management
Maintain Executive Visibility: Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.
Implement Core Infrastructure: Lead end-to-end process improvements across carrier operations - understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls.

Operating Model, Enablement & Team Infrastructure

Build Team Foundations: Design and stand up the new Carrier Operations & Governance operating model, operational cadences, and internal team structures.
Author Runbooks & Standards: Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Insights & Reporting

Business Intelligence: Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound insights.
Data & Reporting Quality: Execute analytical requests from IRSG, Legal, Finance, and GTM stakeholders, delivering accurate data pulls, ad-hoc analyses, and structured summaries. Perform data quality checks and validation to ensure accuracy and consistency across reporting pipelines.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Run-the-Business (RTB) Ownership

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.
Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls.
Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs).
Proven track record in designing enablement content and driving organizational change.
Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting.
Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs.
Sharp written and verbal communication skills with experience presenting to executive leadership.
Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance.
Team player who thrives in a fast-paced environment.

Desired:

Background in management consulting, high-growth tech, or global telecom environments.
Six Sigma or formal Program / Process Management / Prosci Change Management certification.
Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance.
Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks.
Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling).

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

- $90,800.00- $113,500.00
- Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 1, 2026 but may change based on business needs.

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More about this job

Responsibilities

Lead high-visibility, cross-functional governance and process improvement programs for Twilio’s carrier and wholesale supplier operations, including designing policies, systems, controls, operating models, and runbooks. Own team-level operating rhythms and reporting, deliver data-driven insights, and present operational performance, risks, and recommendations to senior leadership.

Requirements

Requires at least five years of experience in management consulting or as a program manager or chief of staff in telecom, revenue operations, or strategy and operations, with a record of leading complex cross-functional programs and organizational change. Candidates should have strong process, analytical, reporting, and executive communication skills, including proficiency with tools such as Excel or Google Sheets, SQL, or Looker.

Skills

Program Management
Cross-Functional Governance
Process Improvement
Operating Model Design
Change Management
Run-the-Business Cadence
OKR Tracking
Operational Reporting
Executive Communication
Process Mapping
Business Case Writing
Data Analysis
SQL
Looker
Runbook Development
Telecom Carrier Operations

Benefits

Competitive Pay
Paid Time Off
Parental Leave
Wellness Leave
Healthcare
Retirement Savings Program
Incentive Programs
Commissions
Equity Grants
Retirement Contributions

Remote locations

Ontario, Canada
British Columbia, Canada
Alberta, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Telecom Carrier Operations
Wholesale Suppliers
Program Management
Cross-Functional Governance
Process Improvement
Operating Model
Run-the-Business
OKR Tracking
Runbooks
Rules Of Engagement
Change Management
Enablement
Operational Controls
Executive Reporting
Data Quality
Business Intelligence
Machine Learning
Excel
Google Sheets
SQL
Looker
A2P SMS
International Voice And Messaging
Carrier Billing
AIT/IRSF Fraud
Airtable
Jira
Confluence
Python
Six Sigma

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