Find work in Canada.

579,960 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
B
Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
…contractual obligations, performance standards, and operational governance framework and alignment of practices between Canada and the US relating to…
Added 1 hour ago
F
IT Operations Manager, AI & Automation
FacilityOS
Remote, Canada
- $125,000 to $145,000 CAD / year
- Full-time
- Remote
The IT Manager will lead an existing IT team and own the secure, reliable, and cost-effective delivery of internal technology services. This is a hands-on leadership role covering employee…
Added 2 hours ago
W
Manager, Project Controls
Worley
Markham, ON
- Full-time
We are currently recruiting for a Manager, Project Controls. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Markham, Ontario.
Added 2 hours ago
W
Manager, Project Systems & Information Management
Worley
Markham, ON
- Full-time
As a Project Information Manager, you will lead the planning, implementation, integration, and ongoing management of information systems across complex capital projects. Working as an…
Added 2 hours ago
V
Spec, Procurement
Vale
Canada
- Full-time
This is a permanent position reporting to the Manager, Supply Chain Governance, Controls and Inventory Strategy. The Specialist will play a key role within Vale Base Metals' Procurement and…
Added 2 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…the new Sectra regional shared PACS system and the Integrated Manager will play an integral role in supporting the ongoing implementation, optimization, and governance of the EPIC system…
Added 2 hours ago
MG
HHR Coordinator Lead
Michael Garron Hospital
Toronto, ON
- Full-time
…multi-specialty extern roles, leads quality improvement initiatives, data audits, and dashboards, facilitates interprofessional governance meetings, and advances scholarly work reflecting…
Added 3 hours ago
HI
Change Analyst
HRbrain Inc.
Toronto, ON
- Full-time
…of 10 members, including Change Managers, a Communications Manager, and two Communications Specialists. Historically, the team has been communications-heavy (newsletters, intranet content,…
Added 3 hours ago
T
Security Remediation & Resilience Lead, BWI
TD
Toronto, ON
- Full-time
At TD, protecting our customers, colleagues, and business operations requires strong governance, disciplined execution, and a resilient technology environment.
Added 3 hours ago
A
Senior Project Manager
Atimi
Remote, Canada
- $123,000 to $200,000 CAD / year
- Full-time
- Remote
We are looking for an experienced Project Manager to manage key client projects.
Added 3 hours ago
V
Privacy and AI Program Manager
Visier
Remote, Canada
- Full-time
- Remote
Automated Decision Making Governance: Establish and maintain robust frameworks for transparency, fairness, and human oversight in automated decision-making processes, mitigating bias and…
Added 3 hours ago
TM
Manager, MGA & Program Operations
Tokio Marine Canada Ltd.
Toronto, ON
- Full-time
Join Us as a Manager, MGA & Program Operations
Added 3 hours ago
B
Senior Project Manager
BuzzClan
Toronto, ON
- Contract
Position Title: RQ11817 -Senior Project Manager/Leader (I&IT / Audio-Visual & Videoconferencing)
Added 3 hours ago
LF
Human Ressources Advisor - 15 Month Contract
Leclerc Foods
Brockville, ON
- Full-time
Maintain accurate and compliant employee records and HR data.
Added 3 hours ago
AC
AVP IT Delivery
Aviva Canada
Markham, ON
- Full-time
Governance & Reporting: Maintain project documentation, including project plans, status reports, and other artefacts. Provide consistent oversight and executive-level reporting across the…
Added 3 hours ago
CG
Sustaining Capital Project Manager
Centerra Gold Inc.
Toronto, ON
- Full-time
We have an exciting opportunity for a Sustaining Capital Project Manager to join our growing Centerra Corporate team. This position is open to candidates based within Canada however travel…
Added 4 hours ago
TE
Planning Intelligence & Automation
TC Energy
Calgary, AB
- Full-time
…Planning Intelligence & Automation. Reporting directly to the Manager, Portfolio Design & Optimization, this role will design, prototype, implement, and scale agentic AI and automation…
Added 4 hours ago
I
Product Marketing Manager
Improvado
Remote, Canada
- Full-time
- Remote
What we sell: extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance - taxonomy, naming, data-quality rules; warehouse and storage;…
Added 4 hours ago
B
Business Banking Relationship Manager Trainee
BMO
Brandon, MB
- Full-time
Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
Added 4 hours ago
A
Director, Treasury & Business Intelligence
Avana
Regina, SK
- Full-time
Set the business intelligence roadmap, performance reporting standards, KPI framework, and data governance expectations.
Added 4 hours ago
N
Sr Specialist, Maintenance & Reliability
Nutrien
Calgary, AB
- Full-time
Collaborate with site teams to strengthen data governance, maintenance processes, work management practices, and the integrity of maintenance and reliability metrics
Added 4 hours ago
TI
Salesforce Data Cloud Developer
Themesoft Inc.
Toronto, ON
- Contract
Ensure data quality, governance, security, and performance across the Data Cloud ecosystem.
Added 4 hours ago
B
ServiceNow SAM Administrator - ITAM
BMO
Toronto, ON
- Full-time
…product catalog management, exception management, reporting, and data…
Added 4 hours ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking Sr. Specialist, Contact Centre Operations & Training. Reporting to the Senior Manager, Customer Service, this role oversees outsourced omnichannel customer service…
Added 4 hours ago
8S
Technical Product Manager
8090 Solutions Inc
Toronto, ON
- Full-time
We are hiring an exceptional Technical Product Manager to join 8090 in a mission-critical, customer-centric role. Our TPMs operate as forward-deployed product leaders, owning the full…

Twilio

Program Manager, Carrier Operations & Governance

Remote, Canada

Remote

$90,800.00- $113,500.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,800.00- $113,500.00
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Posting language: English
Posted: Sep 10, 2026

Original job description

See yourself at Twilio

Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem.

About the job

This isn't a role that inherits an existing playbook - it's a role that writes one. Twilio is building a highly visible, cross-functional operations & governance team dedicated to optimizing its telecom carrier and wholesale supplier ecosystem. Reporting into leadership that maintains regular cadences with Twilio's CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end improvements spanning multiple areas of the business, and build internal operating models that unlock new levels of operational maturity and rigor.

In this role, you will bring together, understand, and implement the policies, processes, systems, tools, and controls necessary to build a world-class operating environment. You will own the creation and stand-up of the team operating model, cadences, and runbooks while taking direct ownership of the team's internal Run-the-Business (RTB) engine.

If you thrive in high-visibility environments, love designing systems from first principles, and want to own program execution end-to-end, this opportunity is built for you.

Responsibilities

In this role, you will lead program execution across four core pillars:

Cross-Functional Governance & Leadership

Drive Visible Governance Programs: Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management
Maintain Executive Visibility: Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.
Implement Core Infrastructure: Lead end-to-end process improvements across carrier operations - understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls.

Operating Model, Enablement & Team Infrastructure

Build Team Foundations: Design and stand up the new Carrier Operations & Governance operating model, operational cadences, and internal team structures.
Author Runbooks & Standards: Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Insights & Reporting

Business Intelligence: Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound insights.
Data & Reporting Quality: Execute analytical requests from IRSG, Legal, Finance, and GTM stakeholders, delivering accurate data pulls, ad-hoc analyses, and structured summaries. Perform data quality checks and validation to ensure accuracy and consistency across reporting pipelines.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Run-the-Business (RTB) Ownership

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.
Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls.
Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs).
Proven track record in designing enablement content and driving organizational change.
Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting.
Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs.
Sharp written and verbal communication skills with experience presenting to executive leadership.
Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance.
Team player who thrives in a fast-paced environment.

Desired:

Background in management consulting, high-growth tech, or global telecom environments.
Six Sigma or formal Program / Process Management / Prosci Change Management certification.
Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance.
Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks.
Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling).

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

- $90,800.00- $113,500.00
- Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 1, 2026 but may change based on business needs.

Apply About employer

More about this job

Responsibilities

Lead high-visibility, cross-functional governance and process improvement programs for Twilio’s carrier and wholesale supplier operations, including designing policies, systems, controls, operating models, and runbooks. Own team-level operating rhythms and reporting, deliver data-driven insights, and present operational performance, risks, and recommendations to senior leadership.

Requirements

Requires at least five years of experience in management consulting or as a program manager or chief of staff in telecom, revenue operations, or strategy and operations, with a record of leading complex cross-functional programs and organizational change. Candidates should have strong process, analytical, reporting, and executive communication skills, including proficiency with tools such as Excel or Google Sheets, SQL, or Looker.

Skills

Program Management
Cross-Functional Governance
Process Improvement
Operating Model Design
Change Management
Run-the-Business Cadence
OKR Tracking
Operational Reporting
Executive Communication
Process Mapping
Business Case Writing
Data Analysis
SQL
Looker
Runbook Development
Telecom Carrier Operations

Benefits

Competitive Pay
Paid Time Off
Parental Leave
Wellness Leave
Healthcare
Retirement Savings Program
Incentive Programs
Commissions
Equity Grants
Retirement Contributions

Remote locations

Ontario, Canada
British Columbia, Canada
Alberta, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Telecom Carrier Operations
Wholesale Suppliers
Program Management
Cross-Functional Governance
Process Improvement
Operating Model
Run-the-Business
OKR Tracking
Runbooks
Rules Of Engagement
Change Management
Enablement
Operational Controls
Executive Reporting
Data Quality
Business Intelligence
Machine Learning
Excel
Google Sheets
SQL
Looker
A2P SMS
International Voice And Messaging
Carrier Billing
AIT/IRSF Fraud
Airtable
Jira
Confluence
Python
Six Sigma

Report this job