Jobs in Canada

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Added 8 days ago
FB
Credit Adjudicator
Fairstone Bank
Calgary, AB · Vancouver, BC
- Full-time
You can follow detailed credit policy guidelines and carefully review credit application and credit bureau report details.
Added 8 days ago
Senior Analyst, Commercial QA (12 month contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
Must possess an in depth understanding of Residential Mortgages underwriting processes and requirements
Added 8 days ago
I
Policy Analyst - Trade and Sustainable Development
IISD
Winnipeg, MB
- Full-time
Candidates must hold appropriate work authorization for locations where they expect to be based without any sponsorship from IISD
Added 8 days ago
Senior Software Engineer – Android contract
KEV Group
Toronto, ON
…Point-of-Sale (POS) platform. This role is approximately 70% Android development and 30% backend development, with a primary focus on developing and supporting applications running on…
Added 8 days ago
S
Business Development Manager
Sysco
Victoria, BC · Sysco Victoria
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 8 days ago
BE
Director, Project Management
Blackstone Energy
Toronto, ON
- Full-time
…efficiency, electrification and carbon-reduction projects from development and detailed feasibility through construction, commissioning, training and close-out, with accountability for…
Added 8 days ago
SJ
Registered Practical Nurse - Integrated Comprehensive Care Program
St. Joseph's Home Care
Hamilton, ON
- $27.52 to $29.84 CAD / hour
- Part-time
participating in regular and on-going professional development / learning opportunities, with the goal of obtaining more advanced or specialized nursing skills, as may be necessary for…
Added 8 days ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Added 8 days ago
Payroll Administrator
Health Sciences North
ON · Sudbury, ON
Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
Added 8 days ago
Digital & eCommerce Specialist
Brewers Retail Inc
Bolton, ON
We offer a hybrid work model requiring a minimum of three in-office days per week and on an as-needed basis depending on the role and function
Added 8 days ago
Director, Pipeline, Pacific Link
Trans Mountain
Calgary, AB
…end-to-end leadership and single-point accountability for the development and delivery of Pacific Link pipeline, including the intermediate mainline block valve stations, through…
Added 8 days ago
Senior Contracts Specialist
Trans Mountain
Calgary, AB
…contract closeout. The Contract Specialist will support the development of project supply chain strategies and work collaboratively with project teams to obtain approval and implement…
Added 8 days ago
Director, Facilities, Pacific Link
Trans Mountain
Calgary, AB
…end-to-end leadership and single-point accountability for the development and delivery of Pacific Link facilities, including the receipt terminal at Bruderheim, AB and the delivery terminal…
Added 8 days ago
OP
Food Science Technologist
Omega Protein Inc
St. Stephen, NB
- Full-time
…existing confections, and supporting innovation through the application of food science and…
Added 8 days ago
Senior AI Platform Engineer
Scotiabank
Toronto, ON
The Senior AI Platform Software Engineer will lead the design, development, and operation of scalable software platforms that enable enterprise teams to build, deploy, monitor, and govern…
Added 8 days ago
R
Insurance Advisor Life, Health & Wealth
RBC
Kelowna, BC · Penticton, BC · Vancouver, BC · Vernon, BC · West Kelowna, BC
- Full-time
Business development and prospecting skills with a goal-oriented attitude and a strong ambition to succeed
Added 8 days ago
R
Financial Planner Investment and Retirement Planning
RBC
Thunder Bay, ON
- Full-time
World-class training programs and career development opportunities
Added 8 days ago
R
Insurance Advisor Life, Health & Wealth
RBC
Winnipeg, MB
- Full-time
Business development and prospecting skills with a goal-oriented attitude and a strong ambition to succeed
Added 8 days ago
R
Part Time Client Advisor
RBC
Duncan, BC
- Part-time
World-class sales training, coaching, and development opportunities
Added 8 days ago
R
Insurance Advisor Life, Health & Wealth
RBC
AB
- Full-time
Business development and prospecting skills with a goal-oriented attitude and a strong ambition to succeed
Added 8 days ago
LC
Community & Communications Coordinator
Lincoln Chamber of Commerce
Beamsville, ON
- Part-time
…but as a launchpad into a career in communications, community development, economic growth, or government…
Added 8 days ago
R&
Operations Officer I
Robertson & Company Ltd.
Toronto, ON
- Contract
Participate in personal performance management and development activities, including cross training within own team.
Added 8 days ago
BS
Bilingual Mortgage Verification Specialist
Bilingual Source
Toronto, ON
- $60,000 to $62,000 CAD / year
- Full-time
Work Model: Hybrid, 2 days in office and 3 days working from home
Added 8 days ago
HI
Information Security Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
Added 8 days ago
LI
SAP Basis Consultant
LanceSoft, Inc.
Toronto, ON
- $60 to $65 CAD / hour
- Contract
Strong SAP production/application support experience

Twilio

Program Manager, Carrier Operations & Governance

Remote, Canada

Remote

$90,800.00- $113,500.00 · Full-time

Apply on jobs.twilio.com About employer

Applications open in a new tab.

Job details

Pay: $90,800.00- $113,500.00
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Posting language: English
Posted: Sep 10, 2026

Original job description

See yourself at Twilio

Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem.

About the job

This isn't a role that inherits an existing playbook - it's a role that writes one. Twilio is building a highly visible, cross-functional operations & governance team dedicated to optimizing its telecom carrier and wholesale supplier ecosystem. Reporting into leadership that maintains regular cadences with Twilio's CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end improvements spanning multiple areas of the business, and build internal operating models that unlock new levels of operational maturity and rigor.

In this role, you will bring together, understand, and implement the policies, processes, systems, tools, and controls necessary to build a world-class operating environment. You will own the creation and stand-up of the team operating model, cadences, and runbooks while taking direct ownership of the team's internal Run-the-Business (RTB) engine.

If you thrive in high-visibility environments, love designing systems from first principles, and want to own program execution end-to-end, this opportunity is built for you.

Responsibilities

In this role, you will lead program execution across four core pillars:

Cross-Functional Governance & Leadership

Drive Visible Governance Programs: Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management
Maintain Executive Visibility: Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.
Implement Core Infrastructure: Lead end-to-end process improvements across carrier operations - understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls.

Operating Model, Enablement & Team Infrastructure

Build Team Foundations: Design and stand up the new Carrier Operations & Governance operating model, operational cadences, and internal team structures.
Author Runbooks & Standards: Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Insights & Reporting

Business Intelligence: Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound insights.
Data & Reporting Quality: Execute analytical requests from IRSG, Legal, Finance, and GTM stakeholders, delivering accurate data pulls, ad-hoc analyses, and structured summaries. Perform data quality checks and validation to ensure accuracy and consistency across reporting pipelines.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Run-the-Business (RTB) Ownership

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.
Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls.
Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs).
Proven track record in designing enablement content and driving organizational change.
Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting.
Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs.
Sharp written and verbal communication skills with experience presenting to executive leadership.
Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance.
Team player who thrives in a fast-paced environment.

Desired:

Background in management consulting, high-growth tech, or global telecom environments.
Six Sigma or formal Program / Process Management / Prosci Change Management certification.
Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance.
Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks.
Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling).

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

- $90,800.00- $113,500.00
- Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 1, 2026 but may change based on business needs.

Apply on jobs.twilio.com About employer

More about this job

Responsibilities

The Program Manager will lead cross-functional governance initiatives and design operational models to optimize the global telecom carrier ecosystem. They are responsible for maintaining executive visibility, managing team run-the-business cadences, and driving data-informed process improvements.

Requirements

Candidates must have 5+ years of experience in management consulting, program management, or strategy and operations within telecom or tech sectors. Proficiency in data tools like SQL or Looker and a proven track record of leading cross-functional programs and organizational change are required.

Skills

Program management
Governance
Telecom operations
Change management
Data analysis
Process improvement
Executive communication
SQL
Looker
Business intelligence
Strategy and operations
Run-the-business (RTB)
OKR tracking
Cross-functional leadership
Policy development
Risk management

Benefits

Competitive pay
Generous time off
Parental leave
Wellness leave
Healthcare
Retirement savings program
Incentive programs
Commissions
Equity grants

Remote locations

Ontario, Canada
British Columbia, Canada
Alberta, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Carrier Operations
Governance
Telecom
RevOps
Management Consulting
Chief of Staff
Change Management
Data-informed
Run-the-Business
OKR
SQL
Looker
A2P SMS
Fraud frameworks
Airtable
Jira
Confluence
Python
Business Intelligence
Process Mapping
Executive Reporting
Supply Chain
Revenue Assurance
Cross-functional
Operational Maturity
Strategy
Data Quality
Policy Implementation
Stakeholder Management

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Jobs in Canada