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Added 1 min ago
PC
Head of Trading
Penderfund Capital Management
Vancouver, BC
- Full-time
Lead the assessment, selection and implementation of order management and execution management systems (OMS/EMS) and other trading platforms in partnership with Operations, Technology,…
Added 1 min ago
A
Senior Real World Data Scientist
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
The Epidemiology and Real‑World Science team in Alexion–AstraZeneca’s Rare Disease Unit accelerates patient access to innovative medicines by advancing the scientific use of Real World Data…
Added 1 min ago
V
AI Onboarding Specialist
Vendasta
Saskatoon, SK
- Full-time
Lead go-live and train client teams to run it themselves
Added 1 min ago
BC
Head of Lighting
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Banff, AB · AB- Banff, Alberta
- Full-time
Safe efficient and precise implementation of all lighting requirements which fall under the jurisdiction of the Performing Arts department and are aligned to implementing and developing a…
Added 1 min ago
R
Advisor, Indigenous Programs (Coastal GasLink Phase 2)
Raise
Vancouver, BC
- Full-time
The Advisor Indigenous Programs, in this role will support the implementation, oversight, and continuous improvement of the Indigenous Construction Monitoring (ICM) and Indigenous Community…
Added 1 min ago
S
Team Lead, Operations (Overnights)
Sobeys
Whitby, ON
- Full-time
Reporting to the assigned Shift Lead Operations, the Team Leads control and direct all selection, loading, forklift, and support staff to ensure the accurate selection of product to all…
Added 1 min ago
ST
Senior Humanitarian Advisor
Save the Children Canada
Toronto, ON
- $75,543.87 to $90,652.65 CAD / year
- Full-time
Develop and maintain effective relationships with the Global Team, Country Offices and key SCI focal points.
Added 2 mins ago
AG
Search Lead
Adelphi Group
Toronto, ON
- Full-time
At Critical Mass, the Search Lead advances account- and practice-level priorities by leading data-driven Search strategy and delivery for a leading financial-services client. The role…
Added 16 mins ago
D
Vice-président(e), Santé, sécurité, sûreté et environnement
Davie
Levis, QC
- Full-time
Lead and direct a team of HSSE professionals, providing guidance, mentorship, and performance feedback, to achieve a collaborative and efficient work environment, where they are motivated,…
Added 16 mins ago
H
Biobank Specialist
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…provincial position responsible for the design, development, implementation, training, management, coordination, maintenance and execution of biosamples for Healthy Future Sask,…
Added 16 mins ago
D
ServiceNow Cyber Sales Executive (Senior Manager)
Deloitte
Toronto, ON
- Full-time
…ServiceNow on various levels and capacities, and most importantly lead sales activities specific to ServiceNow. The primary role of the position will be to develop relationships with…
Added 16 mins ago
BC
Intermediate Electrical Engineer
BBA Consultants
Thunder Bay, ON
- Full-time
…phases of engineering projects, from front end-studies to field implementation, with a focus on detailed…
Added 16 mins ago
BC
Intermediate Electrical Designer
BBA Consultants
Thunder Bay, ON
- Full-time
…phases of engineering projects, from front end-studies to field implementation, with a focus on detailed…
Added 16 mins ago
D
Lead AI.Net Developer
Digitive
Canada
- Contract
We are looking for a highly hands-on, execution-focused Lead AI Developer to serve as the ground-level technical partner to our Lead AI Engineer. While the Lead AI Engineer establishes the…
Added 16 mins ago
RC
ServiceNow Architect
RSM Canada
Toronto, ON
- Full-time
Lead the architecture and technical design of complex ServiceNow implementations, enhancements, integrations, and transformation initiatives.
Added 16 mins ago
TL
Senior Project Manager
Tek Leaders Inc
Toronto, ON
- Contract
The Senior Project Manager will own the end-to-end delivery of complex software projects, ensuring implementation is on-time, within budget, and of high quality.
Added 16 mins ago
WI
Senior Project Manager, Municipal Engineering
WSP in Canada
Fort McMurray, AB
- Full-time
This is your opportunity to lead multidisciplinary municipal infrastructure projects that support the continued growth and resilience of Fort McMurray and communities across Northern…
Added 16 mins ago
BS
Digital Marketing & Ecommerce Manager (French Asset)
Bilingual Source
Oshawa, ON · Greater Oshawa Metropolitan Area
- $85,000 to $95,000 CAD / year
- Contract
Lead cross-functional digital projects, including platform enhancements, system integrations, testing, and implementation.
Added 16 mins ago
BC
Intermediate Electrical Engineer
BBA Consultants
Sudbury, ON
- Full-time
…phases of engineering projects, from front end-studies to field implementation, with a focus on detailed…
Added 16 mins ago
BC
Intermediate Electrical Designer
BBA Consultants
Sudbury, ON
- Full-time
…phases of engineering projects, from front end-studies to field implementation, with a focus on detailed…
Added 16 mins ago
FC
Cost Control Manager
FCC Construcción
Toronto, ON
- Full-time
At FCC Canada, you're more than an employee, you're a valued member of a team building infrastructure that connects communities and creates a lasting impact. We foster a collaborative…
Added 16 mins ago
BH
Specialist Engineer (Grid Telecom Operations)
BC Hydro
BC · Fraser Valley, BC
- Full-time
Grid Telecom Operations is BC Hydro's 24/7 central operations and support team responsible for the BC Hydro-owned microwave radio and fibre optic telecommunications network that underpins…
Added 16 mins ago
A
Analyste/ingénieur principal ou principale en cybersécurité OT
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Lead cyber security Governance Risk and Compliance (GRC) activities, including:
Added 17 mins ago
FC
Supervisor, Material Management
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Vancouver, BC
- Full-time
Fluor team members are at the heart of our success in executing projects safely, thoughtfully, and with the highest quality. If you value teamwork, empowerment in your career, and are eager…
Added 17 mins ago
D
Manager, Strategic & Technology Change - Organization & Work Transformation
Deloitte
Winnipeg, MB
- Full-time
There are no typical days for a Manager in our Strategic & Technology Change practice. You will lead the design and delivery of change strategies that help organizations navigate complex…

Twilio

Program Manager, Carrier Operations & Governance

Remote, Canada

Remote

$90,800.00- $113,500.00 · Full-time

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Applications open in a new tab.

Job details

Pay: $90,800.00- $113,500.00
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Posting language: English
Posted: Sep 10, 2026

Original job description

See yourself at Twilio

Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem.

About the job

This isn't a role that inherits an existing playbook - it's a role that writes one. Twilio is building a highly visible, cross-functional operations & governance team dedicated to optimizing its telecom carrier and wholesale supplier ecosystem. Reporting into leadership that maintains regular cadences with Twilio's CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end improvements spanning multiple areas of the business, and build internal operating models that unlock new levels of operational maturity and rigor.

In this role, you will bring together, understand, and implement the policies, processes, systems, tools, and controls necessary to build a world-class operating environment. You will own the creation and stand-up of the team operating model, cadences, and runbooks while taking direct ownership of the team's internal Run-the-Business (RTB) engine.

If you thrive in high-visibility environments, love designing systems from first principles, and want to own program execution end-to-end, this opportunity is built for you.

Responsibilities

In this role, you will lead program execution across four core pillars:

Cross-Functional Governance & Leadership

Drive Visible Governance Programs: Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management
Maintain Executive Visibility: Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.
Implement Core Infrastructure: Lead end-to-end process improvements across carrier operations - understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls.

Operating Model, Enablement & Team Infrastructure

Build Team Foundations: Design and stand up the new Carrier Operations & Governance operating model, operational cadences, and internal team structures.
Author Runbooks & Standards: Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Insights & Reporting

Business Intelligence: Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound insights.
Data & Reporting Quality: Execute analytical requests from IRSG, Legal, Finance, and GTM stakeholders, delivering accurate data pulls, ad-hoc analyses, and structured summaries. Perform data quality checks and validation to ensure accuracy and consistency across reporting pipelines.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Run-the-Business (RTB) Ownership

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.
Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls.
Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs).
Proven track record in designing enablement content and driving organizational change.
Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting.
Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs.
Sharp written and verbal communication skills with experience presenting to executive leadership.
Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance.
Team player who thrives in a fast-paced environment.

Desired:

Background in management consulting, high-growth tech, or global telecom environments.
Six Sigma or formal Program / Process Management / Prosci Change Management certification.
Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance.
Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks.
Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling).

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

- $90,800.00- $113,500.00
- Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 1, 2026 but may change based on business needs.

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More about this job

Responsibilities

The Program Manager will lead cross-functional governance initiatives and design operational models to optimize the global telecom carrier ecosystem. They are responsible for maintaining executive visibility, managing team run-the-business cadences, and driving data-informed process improvements.

Requirements

Candidates must have 5+ years of experience in management consulting, program management, or strategy and operations within telecom or tech sectors. Proficiency in data tools like SQL or Looker and a proven track record of leading cross-functional programs and organizational change are required.

Skills

Program management
Governance
Telecom operations
Change management
Data analysis
Process improvement
Executive communication
SQL
Looker
Business intelligence
Strategy and operations
Run-the-business (RTB)
OKR tracking
Cross-functional leadership
Policy development
Risk management

Benefits

Competitive pay
Generous time off
Parental leave
Wellness leave
Healthcare
Retirement savings program
Incentive programs
Commissions
Equity grants

Remote locations

Ontario, Canada
British Columbia, Canada
Alberta, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Carrier Operations
Governance
Telecom
RevOps
Management Consulting
Chief of Staff
Change Management
Data-informed
Run-the-Business
OKR
SQL
Looker
A2P SMS
Fraud frameworks
Airtable
Jira
Confluence
Python
Business Intelligence
Process Mapping
Executive Reporting
Supply Chain
Revenue Assurance
Cross-functional
Operational Maturity
Strategy
Data Quality
Policy Implementation
Stakeholder Management

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