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Added 9 mins ago
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Analyst, IS Infrastructure PMO
EPCOR
AB · Edmonton, Alberta
- Full-time
We are hiring a full-time, permanent IS Infrastructure PMO Analyst position working out of Edmonton.
Added 24 mins ago
LH
Business Analyst
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
The Business Analyst contributes to the analysis of business needs and the functional design of digital solutions tailored to clients and users. Working with Product and Technology teams…
Added 24 mins ago
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[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft
Montreal, QC
- Full-time
Gameloft Montreal is looking for a Senior Data Analyst to join the team working on Disney Dreamlight Valley, a cross-platform hybrid life-sim/adventure game!
Added 39 mins ago
K
Analyst, Indirect Tax
Keyera
Calgary, AB
- Full-time
Keyera is seeking a motivated, detail-oriented, and enthusiastic Indirect Tax Analyst to join our Finance team in Calgary. This is an excellent opportunity for a recent graduate or an…
Added 40 mins ago
LH
Business Analyst
LGI Healthcare Solutions
Montreal, QC
- Full-time
The Business Analyst contributes to the analysis of business needs and the functional design of digital solutions tailored to clients and users. Working with Product and Technology teams…
Added 54 mins ago
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Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Canada
- Full-time
The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring, process-driven reporting and analytical deliverables. The position also provides…
Added 55 mins ago
GM
[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft Montreal
Montreal, QC
- Full-time
Gameloft Montreal is looking for a Senior Data Analyst to join the team working on Disney Dreamlight Valley, a cross-platform hybrid life-sim/adventure game!
Added 1 hour ago
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Clinical Applications Analyst - (24479)
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Barrie, ON
- Temporary
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Added 1 hour ago
AE
Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
AB · Edmonton, AB
- Full-time
…devices, tools, and help they need to do their work. As an Analyst, End User Services & Service Desk Support, you will be the go-to person for in-person support at Edmonton Regional Office.…
Added 1 hour ago
AE
Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
Calgary, AB
- Full-time
…devices, tools, and help they need to do their work. As an Analyst, End User Services & Service Desk Support, you will be the go-to person for in-person support at Calgary Head Office. You…
Added 1 hour ago
M
Senior Data Analyst
Michelin
Magog, QC
- Full-time
As a Senior Data Analyst (Steering Beyond Road), you will support business decision-making and performance improvement through data analysis, reporting, and the development of business…
Added 1 hour ago
CG
Production Coordinator
Canada Goose
Toronto, ON
- Full-time
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
Added 1 hour ago
CI
Senior Lease Analyst (6-Month Contract)
Colliers International
Mississauga, ON · Oakville, ON · Toronto, ON
- Full-time
Participate in presentations to new or existing clients for new business pitches.
Added 1 hour ago
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Senior Analyst, Vendor Governance
BMO
Toronto, ON · BMOPLACE
- Full-time
The Senior Analyst is part of the North American Retail Payments (NARP) Team, supporting governance activities for an assigned vendor. The Senior Analyst will work with, and support the…
Added 1 hour ago
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Senior Business Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…money movement platforms, as well as the implementation of new technologies and product enhancements across mobile and digital…
Added 1 hour ago
Senior Analyst, Commercial QA (12 month contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Quality Assurance Analyst is responsible for performing reviews and assessments of activities performed by individuals within the Bank “1st line’ Operations.
Added 1 hour ago
I
Policy Analyst - Trade and Sustainable Development
IISD
Winnipeg, MB
- Full-time
IISD’s Trade policy team is recruiting a Policy Analyst to support research implementation and outputs, provide analysis for evidence-based policies grounded in scientific research, and…
Added 1 hour ago
S
Key Account Representative
Sysco
Victoria, BC · Sysco Victoria
- Full-time
The Senior Analyst, Account Management strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates…
Added 1 hour ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…
Added 2 hours ago
NB
Investment Banking Analyst
National Bank of Canada
Calgary, AB
- Full-time
As an Investment Banking Analyst (Engineering/Geology) in the Acquisitions & Divestitures group at National Bank of Canada Capital Markets (NBCCM), you play a lead role in supporting the…
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Senior Director, Strategic Accounts & Business Development
Crofter's Organic
Parry Sound, ON
- Full-time
The Sr. Director of Strategic Accounts & New Business Development is responsible for growing Crofter’s largest US retail relationships and building the pipeline of new customers and…
Added 2 hours ago
EB
Senior Analyst, Commercial QA (12 month contract)
EQ Bank
Toronto, ON
- Contract
The Quality Assurance Analyst is responsible for performing reviews and assessments of activities performed by individuals within the Bank “1st line’ Operations.
Added 2 hours ago
EB
Analyst, Credit Risk Management
EQ Bank
Toronto, ON
- Full-time
The Analyst, Credit Risk Management is responsible for executing independent credit risk oversight through the analysis, monitoring, and reporting of single-family residential mortgage,…
Added 2 hours ago
VC
Tax Analyst
Valsoft Corporation
Remote, Canada
- Remote
TAG is looking for a Tax Analyst, based anywhere in Canada, to support the portfolio’s Canadian, US and international tax compliance. The role reports to the portfolio’s tax leadership and…
Added 2 hours ago
IB
Inventory Analyst (12 Months Contract)
Indigo Books & Music
Toronto, ON
- $60,000 to $80,000 CAD / year
- Contract
The Inventory Analyst, Print is responsible for managing omni-channel inventory to meet business performance goals and customer experience, and provide insight and analysis into the…

Twilio

Program Manager, Carrier Operations & Governance

Remote, Canada

Remote

$90,800.00- $113,500.00 · Full-time

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Applications open in a new tab.

Job details

Pay: $90,800.00- $113,500.00
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Posting language: English
Posted: Sep 10, 2026

Original job description

See yourself at Twilio

Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem.

About the job

This isn't a role that inherits an existing playbook - it's a role that writes one. Twilio is building a highly visible, cross-functional operations & governance team dedicated to optimizing its telecom carrier and wholesale supplier ecosystem. Reporting into leadership that maintains regular cadences with Twilio's CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end improvements spanning multiple areas of the business, and build internal operating models that unlock new levels of operational maturity and rigor.

In this role, you will bring together, understand, and implement the policies, processes, systems, tools, and controls necessary to build a world-class operating environment. You will own the creation and stand-up of the team operating model, cadences, and runbooks while taking direct ownership of the team's internal Run-the-Business (RTB) engine.

If you thrive in high-visibility environments, love designing systems from first principles, and want to own program execution end-to-end, this opportunity is built for you.

Responsibilities

In this role, you will lead program execution across four core pillars:

Cross-Functional Governance & Leadership

Drive Visible Governance Programs: Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management
Maintain Executive Visibility: Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.
Implement Core Infrastructure: Lead end-to-end process improvements across carrier operations - understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls.

Operating Model, Enablement & Team Infrastructure

Build Team Foundations: Design and stand up the new Carrier Operations & Governance operating model, operational cadences, and internal team structures.
Author Runbooks & Standards: Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Insights & Reporting

Business Intelligence: Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound insights.
Data & Reporting Quality: Execute analytical requests from IRSG, Legal, Finance, and GTM stakeholders, delivering accurate data pulls, ad-hoc analyses, and structured summaries. Perform data quality checks and validation to ensure accuracy and consistency across reporting pipelines.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Run-the-Business (RTB) Ownership

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.
Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls.
Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs).
Proven track record in designing enablement content and driving organizational change.
Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting.
Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs.
Sharp written and verbal communication skills with experience presenting to executive leadership.
Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance.
Team player who thrives in a fast-paced environment.

Desired:

Background in management consulting, high-growth tech, or global telecom environments.
Six Sigma or formal Program / Process Management / Prosci Change Management certification.
Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance.
Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks.
Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling).

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

- $90,800.00- $113,500.00
- Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 1, 2026 but may change based on business needs.

Apply About employer

More about this job

Responsibilities

The Program Manager will lead cross-functional governance initiatives and design operational models to optimize the global telecom carrier ecosystem. They are responsible for maintaining executive visibility, managing team run-the-business cadences, and driving data-informed process improvements.

Requirements

Candidates must have 5+ years of experience in management consulting, program management, or strategy and operations within telecom or tech sectors. Proficiency in data tools like SQL or Looker and a proven track record of leading cross-functional programs and organizational change are required.

Skills

Program management
Governance
Telecom operations
Change management
Data analysis
Process improvement
Executive communication
SQL
Looker
Business intelligence
Strategy and operations
Run-the-business (RTB)
OKR tracking
Cross-functional leadership
Policy development
Risk management

Benefits

Competitive pay
Generous time off
Parental leave
Wellness leave
Healthcare
Retirement savings program
Incentive programs
Commissions
Equity grants

Remote locations

Ontario, Canada
British Columbia, Canada
Alberta, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Carrier Operations
Governance
Telecom
RevOps
Management Consulting
Chief of Staff
Change Management
Data-informed
Run-the-Business
OKR
SQL
Looker
A2P SMS
Fraud frameworks
Airtable
Jira
Confluence
Python
Business Intelligence
Process Mapping
Executive Reporting
Supply Chain
Revenue Assurance
Cross-functional
Operational Maturity
Strategy
Data Quality
Policy Implementation
Stakeholder Management

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