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Added 13 mins ago
DR
General Manager
DMC Recruitment Group
SK · Saskatchewan, Canada
- Full-time
…distribution, we are seeking a hands-on General Manager to lead a Saskatoon distribution center. This role will oversee daily operations, P&L performance, customer service, sales growth,…
Added 13 mins ago
R
Senior IT Program Manager
Raise
Toronto, ON · North York, ON
- Full-time
Lead stakeholder alignment across business, TIS, operations, architecture, security, vendors and other enterprise programs. Resolve competing priorities and maintain focus on business…
Added 13 mins ago
BR
Executive Chef
Black Rock Oceanfront Resort
Ucluelet, BC
- Full-time
As Executive Chef, you will be responsible for all aspects of culinary operations at Currents Restaurant and catering services for Black Rock Oceanfront Resort Events. You will lead menu…
Added 13 mins ago
J
Major Account Manager
JobsMedia.io
Mascouche, QC
- Full-time
Ensure close collaboration with internal teams (operations, engineering, customer service) to guarantee a high level of service optimal
Added 13 mins ago
S
Senior Electrical Engineer- Water
Stantec
Calgary, AB
- Full-time
…public and private sector clients. Your primary duty will be to lead the electrical design and engineering portions of all phases of the projects you are assigned to, from planning through…
Added 13 mins ago
JI
Gatehouse Associate
J.D. Irving, Limited
Halifax, NS
- Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 13 mins ago
SD
Consultant Pharmacist-18 Month Contract Position with Benefits
Shoppers Drug Mart
Calgary, AB
- Full-time
Attend client meetings with Operations managers or other MediSystem colleagues, when requested
Added 13 mins ago
SD
Pharmacist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Woodbridge, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 13 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
The successful candidate will lead end-to-end Financial Planning & Analysis activities, execute monthly financial performance reporting, and play a key role in supporting business leaders…
Added 13 mins ago
SL
Specialist, Supplier Relationship Management
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
…Manager, Supplier Relationship Management and will support the Operations team in the effective management of third-party supplier relationships. This role is responsible for monitoring…
Added 13 mins ago
C
Network Technical Project Manager, Vice President
Citi
Mississauga, ON · Toronto, ON
- Full-time
…and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the…
Added 13 mins ago
CB
Infection Prevention & Control Manager
Clark Builders
Calgary, AB · Edmonton, AB · AB · Vancouver, BC
- Full-time
Lead Infection Control Risk Assessments (ICRAs), identify construction-related infection risks, and establish appropriate mitigation and monitoring measures.
Added 13 mins ago
C
BOH Supervisor
Co-op
Prince Albert, SK
- Full-time
The ability to supervise, motivate, and lead kitchen team members to ensure they are performing to standard
Added 28 mins ago
A
Third Key Holder
Ardene
Hamilton, ON
- Full-time
…collaborates with management to ensure efficient store and stockroom operations. In the absence of team leaders, the Third Key Holder is responsible for all store operations. This is a…
Added 28 mins ago
NF
Department Manager - Bistro (Food Services) - Contract - 12 months
Nature's Fare Markets
Kelowna, BC
- Contract
The Department Manager - Bistro oversees the daily operations of the Bistro department, ensuring that they run efficiently and smoothly. This dynamic role will lead the growth of this…
Added 28 mins ago
K
Lead, Business Operations - Payward Services
Kraken
Canada
- Full-time
As a Lead, Business Operations, you’ll be the operating generalist for PWS. Your core is partner launch and the operating rhythm behind the business, and from there you’ll take on whatever…
Added 28 mins ago
NC
Inside Sales Specialist
NAPA Canada
Dryden, ON
- Full-time
…representative builds a deep understanding of the customer’s operations, maintains vendor-managed inventory, and works closely with internal teams and suppliers to ensure reliable service,…
Added 28 mins ago
SR
Team Leader
STRIVE Recruitment Inc.
Brantford, ON
- Temporary
As a Production Team Lead, you will oversee daily production-room operations at a Health Canada-licensed cannabis processing facility in Brantford, ON.
Added 28 mins ago
PE
Purchasing Manager
Peerless Electric
Cornwall, ON
- Full-time
…components, and supplies needed for our lighting manufacturing operations, ensuring competitive pricing, reliable suppliers, and timely…
Added 28 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 28 mins ago
HI
Office Coordinator
Home Instead
Vancouver, BC
- Full-time
…while supporting client engagement, team initiatives, and daily operations. This role requires strong communication, organizational, and sales-related skills to connect with clients and…
Added 28 mins ago
C
Service Account Executive - Building Automation Systems
Convergint
Calgary, AB
- Full-time
Mine the existing portfolio of customers that do not currently have a maintenance agreement with Convergint, and lead or partner with the existing sales team to sell the value of…
Added 28 mins ago
FR
Marketing Research Coordinator
FirstService Residential Canada
Mississauga, ON
- Full-time
…department. Working via online resources to generate sales lead information based on identified opportunities. Development of appropriate databases, resources, and lists for the marketing…
Added 28 mins ago
KB
Gatehouse Associate
Kent Building Supplies
Halifax, NS
- Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 28 mins ago
LC
Staff Data Engineer - Retail Media Platform
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Toronto, ON
- Full-time
As a Staff Data Engineer on the Retail Media Platform team, you will lead the design and evolution of large-scale data platforms and backend systems supporting measurement, reporting,…

Twilio

Program Manager, Carrier Operations & Governance

Remote, Canada

Remote

$90,800.00- $113,500.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,800.00- $113,500.00
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Posting language: English
Posted: Sep 10, 2026

Original job description

See yourself at Twilio

Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem.

About the job

This isn't a role that inherits an existing playbook - it's a role that writes one. Twilio is building a highly visible, cross-functional operations & governance team dedicated to optimizing its telecom carrier and wholesale supplier ecosystem. Reporting into leadership that maintains regular cadences with Twilio's CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end improvements spanning multiple areas of the business, and build internal operating models that unlock new levels of operational maturity and rigor.

In this role, you will bring together, understand, and implement the policies, processes, systems, tools, and controls necessary to build a world-class operating environment. You will own the creation and stand-up of the team operating model, cadences, and runbooks while taking direct ownership of the team's internal Run-the-Business (RTB) engine.

If you thrive in high-visibility environments, love designing systems from first principles, and want to own program execution end-to-end, this opportunity is built for you.

Responsibilities

In this role, you will lead program execution across four core pillars:

Cross-Functional Governance & Leadership

Drive Visible Governance Programs: Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management
Maintain Executive Visibility: Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.
Implement Core Infrastructure: Lead end-to-end process improvements across carrier operations - understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls.

Operating Model, Enablement & Team Infrastructure

Build Team Foundations: Design and stand up the new Carrier Operations & Governance operating model, operational cadences, and internal team structures.
Author Runbooks & Standards: Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Insights & Reporting

Business Intelligence: Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound insights.
Data & Reporting Quality: Execute analytical requests from IRSG, Legal, Finance, and GTM stakeholders, delivering accurate data pulls, ad-hoc analyses, and structured summaries. Perform data quality checks and validation to ensure accuracy and consistency across reporting pipelines.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Run-the-Business (RTB) Ownership

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.
Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls.
Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs).
Proven track record in designing enablement content and driving organizational change.
Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting.
Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs.
Sharp written and verbal communication skills with experience presenting to executive leadership.
Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance.
Team player who thrives in a fast-paced environment.

Desired:

Background in management consulting, high-growth tech, or global telecom environments.
Six Sigma or formal Program / Process Management / Prosci Change Management certification.
Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance.
Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks.
Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling).

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

- $90,800.00- $113,500.00
- Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 1, 2026 but may change based on business needs.

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More about this job

Responsibilities

The Program Manager will lead cross-functional governance initiatives and design operational models to optimize the global telecom carrier ecosystem. They are responsible for maintaining executive visibility, managing team run-the-business cadences, and driving data-informed process improvements.

Requirements

Candidates must have 5+ years of experience in management consulting, program management, or strategy and operations within telecom or tech sectors. Proficiency in data tools like SQL or Looker and a proven track record of leading cross-functional programs and organizational change are required.

Skills

Program management
Governance
Telecom operations
Change management
Data analysis
Process improvement
Executive communication
SQL
Looker
Business intelligence
Strategy and operations
Run-the-business (RTB)
OKR tracking
Cross-functional leadership
Policy development
Risk management

Benefits

Competitive pay
Generous time off
Parental leave
Wellness leave
Healthcare
Retirement savings program
Incentive programs
Commissions
Equity grants

Remote locations

Ontario, Canada
British Columbia, Canada
Alberta, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Carrier Operations
Governance
Telecom
RevOps
Management Consulting
Chief of Staff
Change Management
Data-informed
Run-the-Business
OKR
SQL
Looker
A2P SMS
Fraud frameworks
Airtable
Jira
Confluence
Python
Business Intelligence
Process Mapping
Executive Reporting
Supply Chain
Revenue Assurance
Cross-functional
Operational Maturity
Strategy
Data Quality
Policy Implementation
Stakeholder Management

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