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Added 3 mins ago
BC
Head of Lighting
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
- Full-time
…of all assigned events, activities, and programs. Production Manager, Performing Arts will also assist their direct supervisor in supporting specific production training programs when…
Added 3 mins ago
Graphic Designer
BGBx
ON
Reporting to the Studio Manager, this role partners with Creative, Project Management, Print Production, Account Services, Editorial, and other cross-functional teams to ensure deliverables…
Added 3 mins ago
NA
Program Assistant (Temporary), School of Manufacturing and Automation
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
This position reports to the Academic Strategy Operations Manager/Administrative Team Lead and primarily provides administrative supports to the Academic Chair and Associate Chairs with…
Added 18 mins ago
FC
Interface Coordinator
FCC Construcción
Toronto, ON
- Full-time
…and Durham Region Transit. Delivered through a Progressive Design-Build model, the project offers a unique opportunity to contribute to one of Canada's most significant transportation…
Added 18 mins ago
MN
Senior Account Manager
Mosaic North America
Toronto, ON
- Full-time
Senior Account Manager, B2B Experiential Marketing & Account Leadership
Added 18 mins ago
WI
Senior Project Manager, Municipal Engineering
WSP in Canada
Fort McMurray, AB
- Full-time
As a Senior Project Manager in our Municipal Engineering team, you will manage client relationships, oversee project delivery, support business development initiatives, and provide…
Added 18 mins ago
TU
Research Engineer
The University of British Columbia
Kelowna, BC
- $6,631.67 to $9,533.25 CAD / month
- Full-time
Works alongside faculty members, graduate students, and external industry partners to design new processes and recipes for battery projects related to the pouch cell and dry electrode lines
Added 18 mins ago
DG
Social Media & Student Engagement Coordinator
Dexterra Group
Charlottetown, PE
- Full-time
…e-commerce platform. You’ll work closely with the District Manager and the University of PEI marketing team to ensure all content aligns with brand standards and supports broader…
Added 18 mins ago
C
Senior Identity Security Engineer
CPKC
Calgary, AB
- Full-time
Design, support, and troubleshoot CyberArk integrations with Windows, Linux/UNIX, databases, network devices, cloud platforms, directory services, SaaS applications, and other enterprise…
Added 18 mins ago
MN
Senior Account Manager
Mosaic North America
Vancouver, BC
- Full-time
Senior Account Manager, B2B Experiential Marketing & Account Leadership
Added 18 mins ago
O|
Demand Generation Manager
OpTalent | Canada | Recruitment
Guelph, ON
- Full-time
OpTalent is partnering with a growing technology-focused organization to recruit a Demand Generation Manager who will play a key role in driving brand awareness, generating qualified leads,…
Added 18 mins ago
WI
Senior Project Manager, Alternative Delivery
WSP in Canada
Winnipeg, MB
- Full-time
…multidisciplinary teams to successfully move projects from planning and design through…
Added 18 mins ago
LG
Systems Integration Manager
Lotus Group
AB · Edmonton, AB
- Full-time
…grow, it is seeking a technically strong Systems Integration Manager to lead complex customer integration projects and support the successful delivery of innovative technology…
Added 18 mins ago
D
Manager, Strategic & Technology Change - Organization & Work Transformation
Deloitte
Winnipeg, MB
- Full-time
There are no typical days for a Manager in our Strategic & Technology Change practice. You will lead the design and delivery of change strategies that help organizations navigate complex…
Added 34 mins ago
S
Senior Human Resources Business Partner
SGS
Calgary, AB · Alberta
- Full-time
Provide HR expertise in the areas of feedback, employee relations, development and coaching, compensation, and organizational design and development.
Added 34 mins ago
T
Senior Treasury Liquidity Measurement Analyst
TD
Toronto, ON
- Full-time
…knowledge, geographic location, and other specific business and organizational…
Added 34 mins ago
Sr. Program Manager, Network Planning, GTS
Amazon
Toronto, ON
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Added 49 mins ago
B
Senior Compliance Officer, Capital Markets Regulatory Enquiries & Governance (12-months Contract)
BMO
Toronto, ON · FCP
- Full-time
Strong organizational and project coordination skills, including: Scheduling meetings Tracking documentation Following up on investigations and action items
Added 49 mins ago
IT Support Engineer III
SHEIN
Canada
…teams. This role will play a critical leadership role in the design, planning, implementation, and optimization of cohesive, streamlined IT blueprints. These blueprints will encompass the…
Added 49 mins ago
S
Senior Human Resources Business Partner
SGS
AB · Alberta, Canada
- Full-time
Provide HR expertise in the areas of feedback, employee relations, development and coaching, compensation, and organizational design and development.
Added 49 mins ago
S
Senior Human Resources Business Partner
SGS
AB · Alberta, Canada
- Full-time
Provide HR expertise in the areas of feedback, employee relations, development and coaching, compensation, and organizational design and development.
Added 1 hour ago
RO
Group Sales Assistant
Royal Ontario Museum
Toronto, ON
- $26.6 to $30.41 CAD / hour
- Part-time
Strong organizational and multitasking abilities, with a proven track record of meeting deadlines and managing competing priorities.
Added 1 hour ago
C
Senior Marketing Specialist, CX & Membership Marketing
Co-op
Saskatoon, SK
- Full-time
Champion a customer-first culture by advancing best practices, developing organizational capability, and leading innovation in experience design.
Added 1 hour ago
LM
Senior Compensation Analyst, Total Rewards
Liberty Mutual Canada
Remote, Canada
- Temporary
- Remote
Design, evaluate, and continuously enhance compensation and incentive programs that are market-competitive, strategically aligned, locally relevant, and effective in supporting…
Added 1 hour ago
Senior Renewable Power Engineer
Hatch
Mississauga, ON
Lead utility scale renewable energy project delivery as the project manager, project engineer, or subject matter expert

Twilio

Program Manager, Carrier Operations & Governance

Remote, Canada

Remote

$90,800.00- $113,500.00 · Full-time

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Applications open in a new tab.

Job details

Pay: $90,800.00- $113,500.00
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Posting language: English
Posted: Sep 10, 2026

Original job description

See yourself at Twilio

Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem.

About the job

This isn't a role that inherits an existing playbook - it's a role that writes one. Twilio is building a highly visible, cross-functional operations & governance team dedicated to optimizing its telecom carrier and wholesale supplier ecosystem. Reporting into leadership that maintains regular cadences with Twilio's CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end improvements spanning multiple areas of the business, and build internal operating models that unlock new levels of operational maturity and rigor.

In this role, you will bring together, understand, and implement the policies, processes, systems, tools, and controls necessary to build a world-class operating environment. You will own the creation and stand-up of the team operating model, cadences, and runbooks while taking direct ownership of the team's internal Run-the-Business (RTB) engine.

If you thrive in high-visibility environments, love designing systems from first principles, and want to own program execution end-to-end, this opportunity is built for you.

Responsibilities

In this role, you will lead program execution across four core pillars:

Cross-Functional Governance & Leadership

Drive Visible Governance Programs: Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management
Maintain Executive Visibility: Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.
Implement Core Infrastructure: Lead end-to-end process improvements across carrier operations - understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls.

Operating Model, Enablement & Team Infrastructure

Build Team Foundations: Design and stand up the new Carrier Operations & Governance operating model, operational cadences, and internal team structures.
Author Runbooks & Standards: Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Insights & Reporting

Business Intelligence: Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound insights.
Data & Reporting Quality: Execute analytical requests from IRSG, Legal, Finance, and GTM stakeholders, delivering accurate data pulls, ad-hoc analyses, and structured summaries. Perform data quality checks and validation to ensure accuracy and consistency across reporting pipelines.
Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation - actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Run-the-Business (RTB) Ownership

Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.
Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls.
Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs).
Proven track record in designing enablement content and driving organizational change.
Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting.
Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs.
Sharp written and verbal communication skills with experience presenting to executive leadership.
Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance.
Team player who thrives in a fast-paced environment.

Desired:

Background in management consulting, high-growth tech, or global telecom environments.
Six Sigma or formal Program / Process Management / Prosci Change Management certification.
Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance.
Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks.
Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling).

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

- $90,800.00- $113,500.00
- Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 1, 2026 but may change based on business needs.

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More about this job

Responsibilities

The Program Manager will lead cross-functional governance initiatives and design operational models to optimize the global telecom carrier ecosystem. They are responsible for maintaining executive visibility, managing team run-the-business cadences, and driving data-informed process improvements.

Requirements

Candidates must have 5+ years of experience in management consulting, program management, or strategy and operations within telecom or tech sectors. Proficiency in data tools like SQL or Looker and a proven track record of leading cross-functional programs and organizational change are required.

Skills

Program management
Governance
Telecom operations
Change management
Data analysis
Process improvement
Executive communication
SQL
Looker
Business intelligence
Strategy and operations
Run-the-business (RTB)
OKR tracking
Cross-functional leadership
Policy development
Risk management

Benefits

Competitive pay
Generous time off
Parental leave
Wellness leave
Healthcare
Retirement savings program
Incentive programs
Commissions
Equity grants

Remote locations

Ontario, Canada
British Columbia, Canada
Alberta, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Carrier Operations
Governance
Telecom
RevOps
Management Consulting
Chief of Staff
Change Management
Data-informed
Run-the-Business
OKR
SQL
Looker
A2P SMS
Fraud frameworks
Airtable
Jira
Confluence
Python
Business Intelligence
Process Mapping
Executive Reporting
Supply Chain
Revenue Assurance
Cross-functional
Operational Maturity
Strategy
Data Quality
Policy Implementation
Stakeholder Management

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