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Added 20 mins ago
Graphic Designer
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TwinThread

Customer Success Project Manager

Halifax, NS, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: 10+ years of high tech project management experience
Posting language: English
Posted: Sep 5, 2026

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Applications open in a new tab.

Original job description

CUSTOMER SUCCESS PROJECT MANAGER

Job Description

Location: Halifax, Nova Scotia preferred; flexible for the right candidate

We are a team of industrial software technology veterans solving really hard data science and machine learning challenges. Our clients are Fortune 500 companies you have definitely heard of. We're VC backed, growing like crazy, and searching for a great, Customer Success Project Manager to help our customers achieve their goals while

helping TwinThread profitably grow.

About TwinThread

The 30% efficiency rate gap between best-in-class and average factories represents a huge growth opportunity. TwinThread’s platform enables industrial OEMs, manufacturers, and service providers to drastically improve their efficiency by taking

action on insights enabled by machine learning.

What does that mean? Consider a Fortune 500 company with 1,000 mechanically identical assembly lines, some performing really well, others not as much. Performance variations might be explained by any number of factors. Often, these factors can be adjusted which leads to massive efficiency gains, but it’s difficult to pinpoint exactly what changes should be made and what those change effects will be.

Enter TwinThread. Our platform enables users to first, through automated ML (rapidly combing through terabytes of data), identify opportunities for improvement, analyze change impact, and implement them, all through a visual programming IDE saving a typical customer millions of dollars annually.

Are you excited to help our customers achieve game-changing results in record time via solid project management? If you're a self-motivated individual and are looking for a fun, rapidly growing tech start-up, this is the job for you.

Job Description

If you live and breathe customer success and love a start-up environment, we want to talk to you. We are looking for a Customer Success Project Manager to coordinate all TwinThread implementations ensuring they deliver on time and on budget while meeting customer expectations. We are looking for a proven implementation project manager. The ideal candidate will take the lead in optimizing our customer success implementation structure to ensure rapidly delivered customer results; with repeatable, ever more efficient outcomes. Day-to-day, you will project manage each of our customer projects, including backlog management, overall schedule management, customer communications, and internal team coordination. Your key points of contact will be our customer success consultants and our customers. You are adaptable, organized, data-driven, and a clear communicator of both good and bad news. You are the ultimate team player who understands the mission is both customer and company success. You are passionate about applying your project management skills in an adaptive start-up environment.

Daily Responsibilities Include

Manage all customer success projects including:

Maintain project schedules, both initial and ongoing
Work Breakdown
Backlog Management
Customer Coordination
Internal team communications
Risk Mitigation
Status Updates
Escalations

Develop templates and best practices to ensure the best, most rapid results

Required Experience

10+ years of high tech project management experience
PMP certified
Bachelor’s Degree or higher
Strong analytical skills

Ideal Experience

Experience with industrial automation or machine learning solutions
Experience project managing SAAS projects

APPLICATION FOR CUSTOMER SUCCESS PROJECT MANAGER POSITION

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About

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More about this job

Responsibilities

Manage customer implementation projects from planning through delivery, including schedules, work breakdowns, backlogs, customer communications, internal coordination, risk mitigation, status updates, and escalations. Improve implementation structures, templates, and best practices to deliver customer results more rapidly and consistently while supporting profitable company growth.

Requirements

Requires 10 or more years of high-tech project management experience, PMP certification, a bachelor's degree or higher, and strong analytical skills. Experience with industrial automation or machine learning solutions and managing SaaS projects is considered ideal.

Skills

Project Management
Customer Success
Implementation Management
Backlog Management
Schedule Management
Customer Coordination
Internal Team Coordination
Risk Mitigation
Status Reporting
Escalation Management
Analytical Skills
Communication
Process Optimization
SaaS Project Management
Industrial Automation
Machine Learning

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
PMP Certification
High-Tech
Implementation Projects
Project Schedules
Work Breakdown
Backlog Management
Customer Coordination
Internal Team Coordination
Risk Mitigation
Status Updates
Escalation Management
Process Optimization
Templates
Best Practices
Analytical Skills
Industrial Automation
Machine Learning
SaaS
Industrial Software
Data Science
Automated Machine Learning
Visual Programming IDE
Manufacturing

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