Jobs in Canada

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Added 2 months ago
F
General Manager
Fitzrovia
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
Lead all onsite operational functions including property management, facilities management, engineering, maintenance, concierge, security, housekeeping, leasing, and customer service teams.
Added 1 month ago
Security Guard, Government Complex
GardaWorld
Brantford, ON
Ready to suit up as a Tactical Security Guard?
Added 2 months ago
HI
Personal Insurance Executive
HUB International
Chilliwack, BC · Abbotsford, BC
- Full-time
Client Relationship Management – proactive outreach, annual review calls, and maintaining concierge-level service for HNW clients.
Added 3 months ago
TB
Customer Support Representative - India
Twist Bioscience
Ottawa, Ontario
- Full-time
…rapidly expanding team. You will be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader.…
Added 1 month ago
G
Surveillance Security Guard- Part Time
GardaWorld
Fort Erie, ON · Thunder Bay, Onta
- Part-time
Ready to suit up as a Surveillance Security Guard
Added 3 months ago
CV
Barrack Concierge
Commissionaires Victoria, the Islands & Yukon
Esquimalt, BC
- Full-time
Ready to make a difference? Join Canada’s premier security company. As a not-for-profit, over 90% of our revenue reinvested into our team members and voted as one of Forbes Canada’s Top…
Added 1 month ago
G
Surveillance Security Guard - Full Time
GardaWorld
Fort Erie, ON · Thunder Bay, Onta
- Full-time
Ready to suit up as a Surveillance Security Guard
Added 2 months ago
Guest Service Agent
Northland Properties
Winnipeg, MB
Observe and report any security issues to the Manager.
Added 2 months ago
QP
Guest Services Representative - Oakridge Park
QuadReal Property Group
Vancouver, BC
- Full-time
Work closely with fellow Concierge team members, Security, Operations, Marketing and other Oakridge Park teams.
Added 2 months ago
H
Corporate Concierge
Hines
Calgary, AB
- Other
Reporting to the Community Manager, the Corporate Concierge is a vital member of the Hines Eighth Avenue Place team and serves as the primary hospitality ambassador and first point of…
Added 1 month ago
Tactical Security Guard
GardaWorld
Calgary, AB
Ready to suit up as a Tactical Security Guard
Added 2 months ago
Guest Service Agent
Northland Properties
Cache Creek, BC
Observe and report any security issues to the Manager.
Added 2 months ago
Guest Service Agent
Northland Properties
Princeton, BC
Observe and report any security issues to the Manager.
Added 2 months ago
AH
Host, VIP Experience
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Part-time
This role combines concierge service, relationship management, and event operations. From coordinating bespoke experiences before arrival to delivering flawless execution on event day, you…
Added 2 months ago
OG
Maintenance Technician
Onni Group of Companies
Vancouver, BC
- Full-time
Be security conscious on guest floors, occupied suites, and back off the house areas
Added 3 months ago
CR
Concierge Casual
COGIR Real Estate
Langley (District), BC · Langley, BC
- Part-time
Reporting to the Executive Director, the Concierge is responsible for manning the front reception desk, responding to incoming calls and greeting Residents and guests in a warm and…
Added 2 months ago
FOH Rooms - Guest Service Agent
Canadian Niagara Hotels Group
Niagara Falls, ON
Issuing room keys and managing safety deposit boxes in accordance with security procedures
Added 2 months ago
Guest Service Agent
Northland Properties
Calgary, AB
Observe and report any security issues to the Manager.
Added 2 months ago
Security Guard - Retail - Casual
Kandor
Toronto, ON
Experience in mall security, retail security, concierge security, or loss prevention is considered an asset.
Added 2 months ago
Surveillance Security Guard
GardaWorld
Montreal, QC
As a Survellance Security Guard, you will be the person spotting threats before they escalate in environments such as a security operations centre, call centers, parking gatehouses, etc.
Added 2 months ago
F
General Manager
Fitzrovia
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
Lead all onsite operational functions including property management, facilities management, engineering, maintenance, concierge, security, housekeeping, leasing, and customer service teams.
Added 3 months ago
CV
Barrack Concierge
Commissionaires Victoria, The Islands And Yukon
Esquimalt, BC
- $23.8 CAD / hour
- Full-time
Ready to make a difference? Join Canada’s premier security company. As a not-for-profit, over 90% of our revenue reinvested into our team members and voted as one of Forbes Canada’s Top…
Added 4 months ago
VR
Night Concierge
VIVA Retirement Communities
Toronto, Ontario
- Full-time
As a Night Concierge / Security Team Member at a V!VA Retirement Community, you will be responsible for providing exceptional overnight service while helping to ensure the safety, comfort,…
Added 1 month ago
RC
Night Auditor
River Cree Resort & Casino
Enoch, AB
- Part-time
Understands the functions of the Bell Staff, and Concierge/Guest Services operations.
Added 4 months ago
CF
Concierge (UNIFOR TEC Concierge) - Part-Time with Benefits
Cadillac Fairview
Toronto, Ontario
- Part-time
Ensure concierge desk is equipped with the necessary brochures, stationery and supplies to effectively service tenants and visitors

Twist Bioscience

Customer Support Representative - India

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Jul 29, 2026

Original job description

We are looking for passionate customer support representatives to join our rapidly expanding team. You will be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader. You’ll interact, support and build strong relationships with a wide range of sales staff including account managers, field application scientists and technical support specialists. You’ll also support a broad range of customers who are engaged in ground-breaking genetics research. Your goal is to achieve high customer satisfaction scores, drive loyalty to Twist Bioscience’s products, and reinforce the quality of our brand.

What You’ll Be Doing:

Respond to and resolve product, service and order inquiries and problems via email, chat and phone by:
- identifying the cause of the problem
- collaborating with other stakeholders to develop a solution
- presenting the solution to the customer
- following up to ensure the customer is completely satisfied.
Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. Resolve any errors effectively and efficiently. Some orders require an advanced understanding of Twist’s product line to process.
Provide information and guidance to help customers:
- decide which product to buy
- navigate and use our ecommerce website
- understand the status of their order
Stay current on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders.
Generate sales quotes for sales reps within Salesforce quote to cash system.
For India position: In addition to responsibilities listed above, provide guidance on Asia region import / export logistics and compliance.
Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures.

What You’ll Bring To The Team

Bachelor’s degree, preferably in life sciences or related field.
2-3 years work experience in biotech industry.
2+ years customer-facing experience.
Excellent verbal and written communication skills.
Attention to detail.
Able to multi-task, prioritize, and manage time effectively.
Strong computer skills, familiarity with G-Suite, preferably including Salesforce

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

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More about this job

Responsibilities

Provide high-level customer support by resolving product and order inquiries via email, chat, and phone. Manage sales purchase orders and provide guidance on Asia region import/export logistics and compliance.

Requirements

Requires a Bachelor's degree, preferably in life sciences, with 2-3 years of biotech industry experience. Candidates must have over 2 years of customer-facing experience and proficiency in Salesforce and G-Suite.

Skills

Customer Support
Order Processing
Salesforce
G-Suite
Import/Export Logistics
Compliance
Communication Skills
Time Management
Multi-tasking
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Biotechnology
Genetics
DNA Synthesis
Customer Satisfaction
Salesforce
G-Suite
Import/Export Logistics
Compliance
QMS
ISMS
Ecommerce
Quote to Cash
Life Sciences
APAC

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