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Added 2 months ago
International Student Recruitment Manager
Navitas
London, ON
Familiarity with Salesforce or similar CRM systems
Added 2 months ago
International Student Recruitment Manager (Mandarin Speaking)
Navitas
London, ON
Familiarity with Salesforce or similar CRM systems
Added 2 months ago
GS
Sales and Business Development Manager
Guru Studio
Toronto, ON
- Full-time
Expertise in CRM software (Salesforce) and rights management systems (e.g., MyMediaBox).
Added 2 months ago
T
Ads Sales Account Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Manage your time and prioritise your work using our internal CRM tool (Salesforce) and keep it updated with relevant information such as creating sales opportunities for your Partner…
Added 1 month ago
PC
Senior Associate, Salesforce Technical Consultant
Pwc Canada
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · AB · Edmonton, Alberta
- Full-time
Salesforce certifications such as Platform Developer I, Platform App Builder, or Administrator
Added 3 months ago
W
Technical Sales Representative - Power Generation
Wajax
Dartmouth, NS
- Full-time
Full compliance with Impact sales process and installed CRM tools (Salesforce)
Added 2 months ago
S
Sales Engineer (Bilingual - French)
SOTI
Mississauga, ON
- Full-time
Experience with CRM, reporting, and ticketing systems such as Salesforce, JIRA and PowerBI.
Added 2 months ago
Senior Customer Success Manager
OneTrust
Toronto, ON
Added 2 months ago
Change of Ownership Representative
Superior Plus Propane Talent Acquisition
Cambridge, ON
Complete all sales, retention, and customer account activities within Salesforce and other company systems, ensuring information is accurate and up to date.
Added 2 months ago
MF
Sales Development Representative (Bilingual English & Spanish)
Magnet Forensics
Waterloo, ON
- Full-time
Manage new contacts via our CRM platform (Salesforce) to ensure accuracy for long term pipeline development
Added 2 months ago
A
Territory Sales Manager
AirReps
London, ON
- Full-time
Proficient computer skills required including Microsoft Office and internal systems like CRM, SalesForce, expense reporting, etc.
Added 2 months ago
OT
Account Executive
Opti9 Technologies
Remote, Canada
- $180,000 to $280,000 CAD / year
- Full-time
- Remote
Added 3 months ago
L
Founding Business Development Representative ( BDR)
LayerNext
Winnipeg, MB
- Full-time
Hands-on experience with a CRM such as HubSpot or Salesforce
Added 3 months ago
B
MarTech Developer
BrainStation
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
As a MarTech Developer, you'll be tasked with working on a variety of client-facing marketing technology initiatives. Working within cross-functional project teams, your responsibilities…
Added 3 months ago
SE
Business Development Representative
SFC Energy North America
Calgary, AB
- Full-time
Utilize Salesforce for accurate forecasting, tracking sales activities, and reporting on pipeline progress.
Added 3 months ago
CI
MuleSoft Technical Architect
Compugen Inc
Ottawa, ON
- Full-time
Design secure integrations between enterprise applications including Salesforce, Oracle, SAP, HRMS and other internal systems.
Added 3 months ago
TB
Customer Support Representative - India
Twist Bioscience
Ottawa, Ontario
- Full-time
Generate sales quotes for sales reps within Salesforce quote to cash system.
Added 3 months ago
HF
Business Development Manager
Hydra Fabricators
Nisku, AB
- Full-time
CRM proficiency required - experience managing an active pipeline in HubSpot, Salesforce, Pipedrive, or equivalent. This is non-negotiable.
Added 2 months ago
SD
Systems Testing Specialist
Symbiotic Digital
ON · Downtown Toronto (CN Tower / King and Spadina / Railway Lands / Harbourfront West / Bathurst Quay / South Niagara / YTZ), Ontario
- Contract
Added 1 month ago
Area Sales Representative - Aggregates
Amrize
Montréal-Est, QC · Montreal, Queb
Experience using CRM software (Salesforce preferred)
Added 1 month ago
Supervisor, RMHC Corporate Partnerships
McDonald's Corporation
Toronto, ON
Added 2 months ago
Digital Marketing Manager
Livingston International
Toronto, ON
Go beyond simple reporting. You'll dive deep into Salesforce, Google Analytics, Looker Studio, Web Analytics and other marketing analytics platforms to translate raw data into actionable…
Added 2 months ago
A
Accounts Receivable and Collection Specialist
Achievers
Toronto, ON
- Full-time
Hands-on experience with ERP systems. NetSuite and Salesforce in particular are advantageous, but not required.
Added 2 months ago
A
Business Development Representative
Absorb
Remote, Canada
- Full-time
- Remote
Familiarity with Sales Engagement tools (Outreach, SalesLoft, Salesforce)
Added 3 months ago
AP
Account Executive
Alternative Payments
Toronto, ON
- $75,000 CAD / year
- Full-time
Fluency with a modern sales tech stack (e.g., Salesforce, Apollo, and LinkedIn Sales Navigator). You treat your CRM as a source of truth, not an administrative burden.

Twist Bioscience

Customer Support Representative - India

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Jul 29, 2026

Original job description

We are looking for passionate customer support representatives to join our rapidly expanding team. You will be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader. You’ll interact, support and build strong relationships with a wide range of sales staff including account managers, field application scientists and technical support specialists. You’ll also support a broad range of customers who are engaged in ground-breaking genetics research. Your goal is to achieve high customer satisfaction scores, drive loyalty to Twist Bioscience’s products, and reinforce the quality of our brand.

What You’ll Be Doing:

Respond to and resolve product, service and order inquiries and problems via email, chat and phone by:
- identifying the cause of the problem
- collaborating with other stakeholders to develop a solution
- presenting the solution to the customer
- following up to ensure the customer is completely satisfied.
Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. Resolve any errors effectively and efficiently. Some orders require an advanced understanding of Twist’s product line to process.
Provide information and guidance to help customers:
- decide which product to buy
- navigate and use our ecommerce website
- understand the status of their order
Stay current on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders.
Generate sales quotes for sales reps within Salesforce quote to cash system.
For India position: In addition to responsibilities listed above, provide guidance on Asia region import / export logistics and compliance.
Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures.

What You’ll Bring To The Team

Bachelor’s degree, preferably in life sciences or related field.
2-3 years work experience in biotech industry.
2+ years customer-facing experience.
Excellent verbal and written communication skills.
Attention to detail.
Able to multi-task, prioritize, and manage time effectively.
Strong computer skills, familiarity with G-Suite, preferably including Salesforce

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

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More about this job

Responsibilities

Provide high-level customer support by resolving product and order inquiries via email, chat, and phone. Manage sales purchase orders and provide guidance on Asia region import/export logistics and compliance.

Requirements

Requires a Bachelor's degree, preferably in life sciences, with 2-3 years of biotech industry experience. Candidates must have over 2 years of customer-facing experience and proficiency in Salesforce and G-Suite.

Skills

Customer Support
Order Processing
Salesforce
G-Suite
Import/Export Logistics
Compliance
Communication Skills
Time Management
Multi-tasking
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Biotechnology
Genetics
DNA Synthesis
Customer Satisfaction
Salesforce
G-Suite
Import/Export Logistics
Compliance
QMS
ISMS
Ecommerce
Quote to Cash
Life Sciences
APAC

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