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Added 6 mins ago
Senior Capacity Planning Analyst
Toronto Pearson International Airport
Toronto, ON
Full-time
…planning, maintain legal/contractual agreements, aid in the development of action plans and validate performance as…
Added 6 mins ago
SAP Solutions Director
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Saint-Georges, QC · St-Georges, QC
Full-time
As the leader of the SAP practice, the Director defines the platform roadmap, oversees the development of capabilities required for ongoing projects, and prepares the organization for the…
Added 6 mins ago
Senior RPA Developer Blue Prism & Power Automate
Zodiac Solutions, Inc
Toronto, ON
Full-time
Lead the design, build, test, deployment, and maintenance of end-to-end RPA workflows using Blue Prism
Added 6 mins ago
SAP Solutions Director
Pomerleau
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Full-time
As the leader of the SAP practice, the Director defines the platform roadmap, oversees the development of capabilities required for ongoing projects, and prepares the organization for the…
Added 6 mins ago
User Experience Designer
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Toronto, ON · Scarborough, ON
Contract
Lead the design, development, and deployment of complex applications using TW ITM Development Environment.
Added 6 mins ago
Business Systems Analyst
Infotek Consulting Inc.
Toronto, ON
$85 to $94 CAD / hour
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Lead requirements workshops and translate business needs and rules into clear technical requirements, user stories, and acceptance criteria.
Added 6 mins ago
Lead Software Engineer
TechDoQuest
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Full-time
As the Senior Developer Lead for the Corporate Technology Finance portfolio, you will act as the principal technical authority, thought leader, and architect for our Oracle Financial…
Added 6 mins ago
Lead Java Developer
K&K Global Talent Solutions INC.
Mississauga, ON
Full-time
We are seeking an experienced Lead Developer specializing in Java and React JS to lead the design and development of scalable, secure, and high-performing enterprise applications. The ideal…
Added 6 mins ago
Senior Developer Engineer/Leader
Xcelerated Consulting Group, LLC.
Montreal, QC
Contract
End-to-End SDLC Ownership: Lead the full Software Development Life Cycle (SDLC) - requirement analysis, technical specification, design, development, testing, deployment, and…
Added 6 mins ago
AI Architect
Raas Infotek
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Contract
10+ years of experience in software architecture, enterprise platform engineering, or similar roles.
Added 6 mins ago
AI Architect
KTek Resourcing
Vancouver, BC
Contract
We are looking for a Technical Architect to design and lead the implementation of a modern digital marketing platform that connects campaign planning, website updates, content production,…
Added 22 mins ago
Software Engineer II (SDET)
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 22 mins ago
Data Designer II
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 35 mins ago
Inbound Business Development Representative (BDR)
PheedLoop
Toronto, ON
Full-time
…conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we…
Added 36 mins ago
Sr. Director, Blockchain Application Engineering
CIBC
Toronto, ON
Full-time
Build the engineering practice - Lead the creation of the Digital Assets engineering team by defining team structure, establishing hiring standards, partnering on recruitment, and creating…
Added 36 mins ago
Consultant, Full Stack Developer
CIBC
Toronto, ON
Full-time
Strategic delivery - Support the development of technology roadmaps that align with business priorities, enterprise strategy, and platform goals. Lead or contribute to multiple complex…
Added 36 mins ago
Director, Information Technology and Digital Transformation
OSL Retail Services Inc
Mississauga, ON
Other
Oversee Software Development Lifecycle (SDLC) governance, source code management, release management, and deployment controls.
Added 1 hour ago
Appian Developer
LanceSoft, Inc.
Toronto, ON
$50 to $55 CAD / hour
Contract
Lead the design and development of scalable Appian applications and workflows
Added 1 hour ago
Senior Product Manager
Blair Health
Toronto, ON
Full-time
Lead new product development from opportunity discovery through validation, definition, launch, and iteration.
Added 1 hour ago
Merchant, Multicultural (Super Market Division)
Loblaw Companies Limited
Brampton, ON
Full-time
Evaluate new product and/or platform innovation and work with our control brand team on product innovation and program development for our private labels.
Added 1 hour ago
Principal Software Engineer, (Adobe - AEM)
DEPT®
Canada
We are looking for a Principal Software Engineer to serve as the Adobe Experience Manager (AEM) Tech Lead on website and platform projects. You are the technical anchor for the delivery…
Added 1 hour ago
Senior Electrical Engineer
VitalBio
Oakville, ON
Full-time
Participates in the research and development of electronic components, printed circuit boards (PCBA), and electrical systems for the Company's medical devices and associated capital…
Added 1 hour ago
Staff Software Developer (Pre-ID Relo)
Intuit
Toronto, ON
Full-time
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. Within Workforce Solutions, our Human Capital Management charter builds…
Added 1 hour ago
Oracle AI Architect
Apptoza Inc.
Toronto, ON
Contract
Architecture Design: Lead the design and solutioning of enterprise-grade AI applications| focusing on Generative AI and Agentic AI frameworks.OCI Implementation: Architect end-to-end…
Added 1 hour ago
SEO & AEO Strategist
Poka EN
Canada
Our connected worker platform is purpose-built for manufacturing and the wider industrial world, with industrial AI inside the shift, not on top of it. The result: frontline performance…

Tyk Technologies

Customer Success Engineer Pod Lead (AMER)

Remote, Canada

Workplace: Remote
Posting language: English
Posted: Sep 29, 2026

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Original job description

Who are Tyk, and what do we do?

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!).

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier.

If this sounds like an environment that you believe could work for you then read on to find out more.

About the Role

As a Customer Success Pod Lead at Tyk, you're a strategic and technical leader within our Customer Success team. This isn't just about reacting to tickets - you'll help build a proactive function that spots risk early, strengthens customer trust, and makes sure customers get real value from Tyk.

You'll lead complex, high-priority customer engagements, mentor Customer Success Engineers, and partner with Engineering, Product, and Account Management to turn customer feedback into real improvements.

You'll also shape how the team works day to day - building processes that scale, and championing AI adoption to speed up debugging, share knowledge, and cut out repetitive work.

When things get complicated - technical, customer-facing, or cross-functional - you're who people turn to. You'll play a key role in defining what modern Customer Success looks like at Tyk.

Key Responsibilities

Leadership & escalations. You own the health of the Zendesk queue and are the first point of call for critical, high-impact escalations - stepping in before issues reach Product, and taking part in the 24/7 on-call rotation (weekends included).
Coaching & team development. You coach and mentor Customer Success Engineers, raising the bar for technical quality and ownership across the pod, and helping close capability gaps through training, hiring, and documentation.
Technical depth & innovation. You lead the toughest technical investigations - debugging, source code analysis, root cause analysis - and drive the process improvements, automation, and AI adoption that make the whole team faster.
Customer relationships. You build trusted, senior-level relationships with key Enterprise customers, partnering with Account Management to catch risk early and championing improvements to the customer journey.
Driving continuous improvement. You turn support data into action - feeding it to Product and Engineering, evolving support policies as Tyk scales, and representing Customer Success Engineering in company-wide initiatives.

What we're looking for:

Extensive experience in Technical Support, Customer Success Engineering, or a similar customer-facing technical role, with a track record leading complex escalations and driving systemic improvements.
A strong, hands-on engineering mindset - comfortable reproducing issues, digging through logs and config, reading source code, and diagnosing problems across distributed systems.
Strong Docker and Kubernetes knowledge is essential. A large share of our customer environments are containerized, and many investigations involve debugging Kubernetes deployments, networking, and scaling.
Experience deploying and troubleshooting on-premise environments and a solid background with large Enterprise customers, ideally including API/API Management (gateways, authentication, networking, distributed architectures).
Comfortable getting hands-on with unfamiliar technologies - Redis, MongoDB, SQL databases, load balancers, proxies, SSO, OAuth/OIDC, and Identity Providers.
Sharp debugging instincts and excellent communication - you can move from symptom to root cause and explain it clearly to both customers and internal teams.
Demonstrated ability to lead without authority, and a growth mindset: curious, humble, and always looking to improve yourself and the people around you.
Comfortable working with customers across regions, with willingness to take part in rotational on-call (including weekends), and to contribute code and documentation changes directly.

Why Customer Success @ Tyk?

Tyk is on a mission to simplify API and service management for everyone. As a CSE Pod Lead, you'll help shape the future of technical support - not just as a service, but as a strategic advantage. You'll be empowered to lead initiatives, make a real impact, and work with passionate people around the globe.

Here’s why you should join us:

Everyone has unlimited paid holidays.
We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
Employee share scheme
Generous maternity and paternity leave
Volunteering Days
Company retreats
Employee Wellbeing platform

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!

Our values tell the story of Tyk - here’s how:

It’s ok to screw up!

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!

The only stupid idea, is the untested one!

It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!

Trust starts with you - make it count!

Trust is a two-way street - instil it from day one!

Assume best intent!

We have each other’s back - we’re all on the same team. Think before you speak or act.

Make things better!

Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! Check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

👉 You can see more about us here https://tyk.io

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More about this job

Responsibilities

You will lead a team of Customer Success Engineers, managing high-priority escalations and driving technical investigations. Additionally, you will foster proactive customer relationships and implement process improvements, including AI adoption, to enhance team efficiency.

Requirements

Candidates must have extensive experience in technical support or customer success engineering with a strong hands-on engineering background. Proficiency in containerization technologies like Docker and Kubernetes, along with experience in distributed systems and API management, is essential.

Skills

Technical support
Customer success engineering
Docker
Kubernetes
API management
Debugging
Root cause analysis
Distributed systems
Redis
MongoDB
SQL
Load balancers
SSO
OAuth
OIDC
Identity providers

Benefits

Unlimited paid holidays
Remote working
Employee share scheme
Maternity leave
Paternity leave
Volunteering days
Company retreats
Employee wellbeing platform

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

API Management
Customer Success
Technical Support
Docker
Kubernetes
Distributed Systems
Debugging
Root Cause Analysis
Redis
MongoDB
SQL
Load Balancers
Proxies
SSO
OAuth
OIDC
Identity Providers
Automation
AI Adoption
Enterprise Customers
Cloud Computing
Networking
Scaling
On-premise
Zendesk
Leadership
Mentoring
SaaS
API Gateways
Authentication

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