Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 30 mins ago
S
Bridge Senior Team Lead
Stantec
Markham, ON
- Full-time
Location: This position can be based in any Stantec office within the Ontario or Atlantic Canada region
Added 45 mins ago
TT
Senior Customer Success Engineer - AMER
Tyk Technologies
Remote, Canada
- Remote
As a Senior Customer Success Engineer at Tyk, you'll be a strategic and technical leader within the Customer Success organization. The team owns traditional support, but this role goes well…
Added 2 hours ago
S
Commercial Lead
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 3 hours ago
BA
Senior Project Engineer
BNP Associates, Inc.
Toronto, ON
- Full-time
BNP Associates, Inc., a global leader in air transportation consulting and engineering, has an immediate need for a Senior Project Engineer based on-site at Toronto Pearson International…
Added 4 hours ago
SL
Senior Data Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Candidates must have relevant experience in the following areas:
Added 9 hours ago
A
Senior Study Manager
Ausenco
Burnaby, BC
- Full-time
Our team in Canada is growing, we are currently recruiting for a Senior Study Manager (Minerals & Metals) to join the Vancouver office.
Added 10 hours ago
Senior Software Engineer - iOS
OpenTable
Toronto, ON
…part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters…
Added 10 hours ago
W
Senior Process Engineer (Minerals & Metals)
Wood
Vancouver, BC
- Full-time
Wood is recruiting for a Senior Process Engineer to join its Minerals & Metals business to join its Minerals & Metals business. This opportunity is Onsite at our office in Vancouver, BC or…
Added 12 hours ago
GC
Senior Software Engineer
Game Companies
Vancouver, BC
- Full-time
We are seeking an experienced Senior Software Engineer to join our Service Enablement organization as a technical leader and change-maker. In this role, you will lead a team of software…
Added 13 hours ago
SE
Senior Engineer I, Offer Quality
Schneider Electric
Richmond, BC
- $91,200 to $136,800 CAD / year
- Full-time
…upcoming product launches. We're looking for an Offer Quality Leader to help ensure our products continue to meet quality, reliability, and performance expectations once they're in the…
Added 14 hours ago
T
Senior Manager, Engineering
TD
Toronto, ON
- Full-time
The Senior Manager, Engineering role requires in-depth experience in building enterprise scaled cloud platforms, enabling cloud services and compute capabilities, and codifying patterns for…
Added 15 hours ago
AM
Principal Software Development Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…several generations. Your work will span software, hardware, developer tools, and the broader gaming ecosystem, giving you the opportunity to influence technology strategy from early…
Added 15 hours ago
Sr DevOps Developer - Wizard of Oz Slots
Zynga
Toronto, ON
Zynga is looking for a server-side developer in the Austin, Chicago, or Toronto areas, and more specifically, someone whose level of experience should be equivalent to a Senior Software…
Added 16 hours ago
QW
Sr Finops Architect/Lead
Quantum World Technologies Inc.
Toronto, ON
- Contract
Must Have Skills :: Azure , Snowflake , Datalink , Apptio BI and Power Apps
Added 16 hours ago
AF
Program Manager - Strategic Marketing
Armstrong Fluid Technology
Toronto, ON
- Full-time
…continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the…
Added 16 hours ago
Z
Sr DevOps Developer - Wizard of Oz Slots
Zynga
Toronto, ON
- Full-time
Zynga is looking for a server-side developer in the Austin, Chicago, or Toronto areas, and more specifically, someone whose level of experience should be equivalent to a Senior Software…
Added 16 hours ago
A
Engineering Manager, Deployment Readiness
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
…growing multidisciplinary team as both a hands-on technical leader and people manager. Our New Build FEED group is in start-up mode: hands-on, collaborative and often first in the door with…
Added 16 hours ago
Software Development Engineer, ElastiCache
Amazon
Vancouver, BC
As a Software Development Engineer on the Data Plane team, you will take on broad ownership of the core engine that sits at the heart of ElastiCache and
Added 17 hours ago
NM
Project Engineer / Leader (Level I–III)
NCS Multistage LLC
Calgary, AB
- Full-time
Job Title: Project Engineer / Leader (Level I–III)
Added 17 hours ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
Added 18 hours ago
LD
Senior ILS Engineer
Leonardo DRS
Bedford, QC
- Full-time
As the Senior ILS Engineer, your main responsibilities will include (but not limited to)
Added 18 hours ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
Added 20 hours ago
AC
Sr. Product Development Engineer - Mechanical Design For Liquid Cooling
Amphenol Communications Solutions
Markham, ON
- Full-time
Position: Senior Product Development Engineer - Mechanical Design for Liquid Cooling
Added 21 hours ago
S
Roadways Senior Team Lead
Stantec
Markham, ON
- Full-time
Location: This position can be based in any Stantec office within the Ontario or Atlantic Canada region
Added 22 hours ago
PQ
Director, Technical Product Management
Prime Quadrant
Toronto, ON
- $150,000 to $180,000 CAD / year
- Full-time
We are seeking a senior product leader to own product strategy, prioritization, user experience, and adoption across Prime Quadrant’s technology ecosystem.

Tyk Technologies

Senior Customer Success Engineer - AMER

Remote, Canada

Remote

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 11, 2026

Original job description

Who are Tyk, and what do we do?

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier.

If this sounds like an environment that you believe could work for you then read on to find out more.

About the role

As a Senior Customer Success Engineer at Tyk, you'll be a strategic and technical leader within the Customer Success organization. The team owns traditional support, but this role goes well beyond reacting to issues. You'll help build a proactive Customer Success function focused on long-term customer trust, early risk detection, a better customer experience, and making sure customers get the most value from Tyk.

You'll lead high-priority and technically complex engagements, mentor Customer Success Engineers, and work with Engineering, Product and Account Management to turn customer challenges into improvements across the business.

Your focus is your region. You'll work alongside the Customer Success Engineers there to raise their technical understanding, share knowledge and close gaps, so the region handles more complex work independently.

A key part of the role is improving how the team operates. You'll build processes that strengthen customer relationships, improve technical delivery and let the team scale. You'll also champion AI across Customer Success: faster debugging and investigation, better knowledge sharing, and less repetitive work.

You're the person people turn to when things get complex, whether technical, customer-facing, operational or cross-functional.

Key responsibilities

Escalation management

Proactively oversee the Zendesk queue, making sure SLAs are met and stepping in on critical escalations.
Act as an escalation point for systemic issues, leading incident resolution. Escalations come to you before going to Product.
Work with Senior and Principal engineers across regions to resolve recurring support workflow challenges.
Guide triage practices so issues are isolated quickly and accurately across the team.

Mentorship and team development

Coach and mentor Customer Success Engineers in your region on technical depth, customer engagement, ownership and handling complex situations independently.
Set a high standard for technical quality, communication, accountability and customer ownership.
Flag capability gaps to Customer Success leadership and help close them through training, documentation and hiring input.
Support engineers through complex cases while building their confidence to lead them independently.
Foster a culture of learning, knowledge sharing, collaboration and constructive feedback.

Proactive customer engagement

Build trusted relationships with key Enterprise customers through regular account syncs, acting as their senior technical partner.
Lead onboardings and regular syncs for Enterprise customers, whose complex environments need senior-level judgement. Onboardings are completed to the checklist.
Partner with Account Management to spot customer risk, recurring pain points and opportunities before they become escalations.
Help improve proactive engagement processes, so the team builds relationships rather than only answering tickets.

Technical excellence and innovation

Lead deep technical investigations, including complex debugging and source code analysis.
Innersourcing is strongly encouraged: contribute bug fixes, small features or workarounds to the product to unblock customers, and help other engineers do the same.
Build and adopt tools, automation and AI to reduce response and resolution time.
Maintain ticket quality, so Product receives actionable, high-quality submissions.
Anticipate platform-wide issues and prevent them through architecture awareness.
Keep critical knowledge documented: the Zendesk knowledge base, debugging guides and external documentation.

Operations and cross-team collaboration

Meet escalation SLAs and play a key role in the on-call rotation for 24/7 global support.
Own high-severity incidents and critical customer escalations.
Review team metrics regularly and help set team goals and focus areas.
Represent Customer Success in company initiatives, and help evolve support policies such as SLAs, escalation procedures and "won't fix" standards.

Voice of the customer and long-term impact

Contribute evidenced trends to the monthly Voice of the Customer digest to Product.
Lead root cause analysis and post-mortems for major incidents from the Customer Success side.
Reduce ticket volume by finding recurring pain points and proposing durable fixes in the platform or documentation.
Help evolve support strategy as Tyk grows, influencing structure, tooling and hiring.

What we're looking for

Extensive experience in technical support, Customer Success Engineering or similar roles, with proven leadership in complex escalations and systemic improvements.
Experience coaching or mentoring engineers.
Strong technical depth and a hands-on engineering mindset: reproducing problems, working through logs and configuration, reading source code, and diagnosing issues across distributed systems.
Strong Docker and Kubernetes knowledge, including debugging deployments, networking, configuration, scaling and application behaviour in containerized environments. This is essential.
Experience deploying and troubleshooting on-premise environments, including standing up representative customer environments.
Strong background with large Enterprise customers and complex technical environments.
Strong experience with APIs and API Management: gateways, authentication, networking, traffic flows and distributed architectures.
Comfort learning technologies beyond Tyk, such as Redis, MongoDB, SQL databases, load balancers, proxies, SSO, OAuth/OIDC and Identity Providers.
Comfort contributing product code and documentation changes.
Exceptional written and verbal communication across technical and non-technical stakeholders.
Ability to lead without authority, influencing Product, Engineering, Account Management and Customer Success.
Passion for operational excellence, automation, AI adoption and scalable Customer Success practices.
A growth mindset: curiosity, humility and a desire to keep improving yourself and those around you.
Comfort working with customers across regions, with willingness to join rotational on-call shifts, including weekends.

Why Customer Success @ Tyk?

Tyk is on a mission to simplify API and service management for everyone. As a Senior Customer Success Engineer, you'll shape the future of Customer Success, not just as a service but as a strategic advantage. You'll lead initiatives, mentor engineers and work with passionate people around the globe.

Here’s why you should join us:

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

Excellent Medical, Dental, and Vision packages
401k plan
Everyone has unlimited paid holiday.
We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
Employee share scheme
Generous maternity and paternity leave
Company retreats

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!

Our values tell the story of Tyk - here’s how:

It’s ok to screw up!

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!

The only stupid idea, is the untested one!

It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!

Trust starts with you - make it count!

Trust is a two-way street - instill it from day one!

Assume best intent!

We have each other’s back - we’re all on the same team. Think before you speak or act.

Make things, better!

Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io

Apply on jobs.workable.com About employer

More about this job

Responsibilities

You will lead high-priority technical engagements, mentor Customer Success Engineers, and proactively manage customer escalations to ensure long-term trust and value. Additionally, you will drive operational improvements, champion AI adoption, and collaborate with product and engineering teams to resolve systemic issues.

Requirements

The role requires extensive experience in technical support or customer success engineering, with strong hands-on expertise in Docker, Kubernetes, and distributed systems. You must possess excellent leadership, communication, and mentoring skills, along with a proven ability to manage complex enterprise-level technical environments.

Skills

Customer success
Technical support
API management
Docker
Kubernetes
Debugging
Distributed systems
Escalation management
Mentorship
Enterprise software
Redis
MongoDB
SQL
OAuth
OIDC
Automation

Benefits

Medical insurance
Dental insurance
Vision insurance
401k plan
Unlimited paid holiday
Remote working
Employee share scheme
Maternity leave
Paternity leave
Company retreats

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

API Management
Customer Success
Docker
Kubernetes
Distributed Systems
Zendesk
SLA
Debugging
Redis
MongoDB
SQL
Load Balancers
Proxies
SSO
OAuth
OIDC
Identity Providers
Automation
AI
Enterprise
Root Cause Analysis
Post-mortem
Innersourcing
Technical Leadership
Cloud Native

Report this job

Work requirements

Jobs in Canada