Jobs in Canada

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Added 55 mins ago
A
Senior Test Engineer
Actalent
Ottawa, ON · Nepean, ON
- $50 to $60 CAD / hour
- Contract
The Test Engineer supports new product introduction and manufacturing test for fiber optic la equipment. This role sits alongside R&D while owning manufacturing-focused test activities…
Added 55 mins ago
WI
Intermediate Structural Engineer – Resources
WSP in Canada
Thunder Bay, ON
- Full-time
As a Structural Engineer with WSP’s Resources team in Thunder Bay, you’ll support the delivery of industrial and mining facilities across Ontario and beyond. From new builds to…
Added 1 hour ago
AI
Senior AI & DevOps Engineer – Azure, AWS & Generative AI
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
Comprehensive understanding of Azure services, solutions, and management tools.
Added 1 hour ago
A
Senior Database Administrator (SQL Server, Oracle & Azure Cloud)-RQ11860
Amyantek
Toronto, ON
- Contract
…Further research suggested on a potential need for a role of a Senior DevOps/Cloud DBA at a rate similar to a Senior DevOps/Could…
Added 1 hour ago
W
Intermediate Structural Engineer – Resources
WSP
Thunder Bay, ON
- Full-time
As a Structural Engineer with WSP’s Resources team in Thunder Bay, you’ll support the delivery of industrial and mining facilities across Ontario and beyond. From new builds to…
Added 1 hour ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Mississauga, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 1 hour ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Ottawa, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 1 hour ago
D
Sr. Project Manager, Owners Engineering
DNV
Toronto, ON
- Full-time
Engineering Design (preliminary wind, solar, and storage; and Engineer of Record on solar PV electrical design); development of technical specifications and engineering design standards
Added 2 hours ago
CS
Lead / Senior Security Engineer
Confiar Services
Toronto, ON
- Contract
Job Description – Lead / Senior Security Engineer (Tenzai Implementation)
Added 2 hours ago
LT
CloudOperations Engineer (SENIOR/ LEVEL II)
Lorven Technologies Inc.
Toronto, ON
- Contract
The Cloud Operations Engineer (Senior / Level II) is responsible for deploying, maintaining, and optimizing enterprise Microsoft Azure SaaS infrastructure and platform services for Tier-1…
Added 2 hours ago
Technology - Brokerage Engineering - Senior Data Engineer
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 2 hours ago
C
Senior DevOps Specialist
CIRA
Ottawa, ON
- Full-time
You are a hands-on engineer who takes ownership of complex technical challenges, drives initiatives independently and shares knowledge to strengthen the team's engineering capabilities.
Added 2 hours ago
XS
Data Engineer
XChange Software Inc
Canada
- Contract
We are looking for an experienced Senior Data Engineer with strong expertise in Python, PySpark, SQL, and AWS data services to lead enterprise-level data engineering initiatives.
Added 2 hours ago
SM
RQ11860 – Database Administrator – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 2 hours ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Mississauga, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 2 hours ago
XG
Senior Data Engineer
Xforia Global Talent & Technology Solutions
Halifax, NS
- Contract
Position Summary: The Senior Data Engineer leads complex data engineering projects, working on designing data architectures that align with business requirements. This role focuses on…
Added 3 hours ago
ER
Dam Safety Engineer / Dam Safety Specialist - Canada
EWI Recruitment
Canada
- Full-time
Roles available from Mid/Senior Engineer through Technical Lead and Principal levels
Added 3 hours ago
TT
Senior Customer Success Engineer - AMER
Tyk Technologies
Remote, Canada
- Remote
As a Senior Customer Success Engineer at Tyk, you'll be a strategic and technical leader within the Customer Success organization. The team owns traditional support, but this role goes well…
Added 4 hours ago
T
Senior Azure DevOps Engineer
Teqfocus
Toronto, ON
- Contract
We are looking for an experienced Senior Azure DevOps & Infrastructure Engineer with strong expertise in CI/CD pipeline development, Microsoft Azure cloud infrastructure, Infrastructure as…
Added 4 hours ago
T
Senior Full Stack AI Developer
Teqfocus
Toronto, ON
- Contract
Teqfocus is a technology consulting and IT services company specializing in digital transformation, cloud solutions, AI-driven innovation, data engineering, and enterprise application…
Added 5 hours ago
S
Commercial Lead
SYSTRA
Toronto, ON
- Full-time
We are looking for a Senior Commercial Manager for the GoExpansion project as part of the MCS Delivery Partner Consortium.
Added 6 hours ago
A
Senior Software Developer
Autodesk
Toronto, ON
- Full-time
Design and evolve scalable, multi-tenant backend services and APIs to support a variety of product use cases
Added 6 hours ago
C
Senior Backend Engineer (Customer Focus)
CommIT
Toronto, ON
- Full-time
We are hiring a Senior Backend Engineer for its Customer Focus Group (CFG) - a technical team that bridges engineering and the commercial side of the product. CFG members handle…
Added 6 hours ago
GC
Ingénieur(e) sénior SDET / Senior Software Development Engineer in Test
Game Companies
Montreal, QC
- Full-time
Senior Software Development Engineer in Test (SDET)
Added 6 hours ago
U
Software Engineer II
Uber
Toronto, ON
- Full-time
You will design and build against these constraints alongside senior and staff engineers, and work directly with the product teams that call our services. You will also share oncall for the…

Tyk Technologies

Senior Customer Success Engineer - AMER

Remote, Canada

Remote

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 11, 2026

Original job description

Who are Tyk, and what do we do?

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier.

If this sounds like an environment that you believe could work for you then read on to find out more.

About the role

As a Senior Customer Success Engineer at Tyk, you'll be a strategic and technical leader within the Customer Success organization. The team owns traditional support, but this role goes well beyond reacting to issues. You'll help build a proactive Customer Success function focused on long-term customer trust, early risk detection, a better customer experience, and making sure customers get the most value from Tyk.

You'll lead high-priority and technically complex engagements, mentor Customer Success Engineers, and work with Engineering, Product and Account Management to turn customer challenges into improvements across the business.

Your focus is your region. You'll work alongside the Customer Success Engineers there to raise their technical understanding, share knowledge and close gaps, so the region handles more complex work independently.

A key part of the role is improving how the team operates. You'll build processes that strengthen customer relationships, improve technical delivery and let the team scale. You'll also champion AI across Customer Success: faster debugging and investigation, better knowledge sharing, and less repetitive work.

You're the person people turn to when things get complex, whether technical, customer-facing, operational or cross-functional.

Key responsibilities

Escalation management

Proactively oversee the Zendesk queue, making sure SLAs are met and stepping in on critical escalations.
Act as an escalation point for systemic issues, leading incident resolution. Escalations come to you before going to Product.
Work with Senior and Principal engineers across regions to resolve recurring support workflow challenges.
Guide triage practices so issues are isolated quickly and accurately across the team.

Mentorship and team development

Coach and mentor Customer Success Engineers in your region on technical depth, customer engagement, ownership and handling complex situations independently.
Set a high standard for technical quality, communication, accountability and customer ownership.
Flag capability gaps to Customer Success leadership and help close them through training, documentation and hiring input.
Support engineers through complex cases while building their confidence to lead them independently.
Foster a culture of learning, knowledge sharing, collaboration and constructive feedback.

Proactive customer engagement

Build trusted relationships with key Enterprise customers through regular account syncs, acting as their senior technical partner.
Lead onboardings and regular syncs for Enterprise customers, whose complex environments need senior-level judgement. Onboardings are completed to the checklist.
Partner with Account Management to spot customer risk, recurring pain points and opportunities before they become escalations.
Help improve proactive engagement processes, so the team builds relationships rather than only answering tickets.

Technical excellence and innovation

Lead deep technical investigations, including complex debugging and source code analysis.
Innersourcing is strongly encouraged: contribute bug fixes, small features or workarounds to the product to unblock customers, and help other engineers do the same.
Build and adopt tools, automation and AI to reduce response and resolution time.
Maintain ticket quality, so Product receives actionable, high-quality submissions.
Anticipate platform-wide issues and prevent them through architecture awareness.
Keep critical knowledge documented: the Zendesk knowledge base, debugging guides and external documentation.

Operations and cross-team collaboration

Meet escalation SLAs and play a key role in the on-call rotation for 24/7 global support.
Own high-severity incidents and critical customer escalations.
Review team metrics regularly and help set team goals and focus areas.
Represent Customer Success in company initiatives, and help evolve support policies such as SLAs, escalation procedures and "won't fix" standards.

Voice of the customer and long-term impact

Contribute evidenced trends to the monthly Voice of the Customer digest to Product.
Lead root cause analysis and post-mortems for major incidents from the Customer Success side.
Reduce ticket volume by finding recurring pain points and proposing durable fixes in the platform or documentation.
Help evolve support strategy as Tyk grows, influencing structure, tooling and hiring.

What we're looking for

Extensive experience in technical support, Customer Success Engineering or similar roles, with proven leadership in complex escalations and systemic improvements.
Experience coaching or mentoring engineers.
Strong technical depth and a hands-on engineering mindset: reproducing problems, working through logs and configuration, reading source code, and diagnosing issues across distributed systems.
Strong Docker and Kubernetes knowledge, including debugging deployments, networking, configuration, scaling and application behaviour in containerized environments. This is essential.
Experience deploying and troubleshooting on-premise environments, including standing up representative customer environments.
Strong background with large Enterprise customers and complex technical environments.
Strong experience with APIs and API Management: gateways, authentication, networking, traffic flows and distributed architectures.
Comfort learning technologies beyond Tyk, such as Redis, MongoDB, SQL databases, load balancers, proxies, SSO, OAuth/OIDC and Identity Providers.
Comfort contributing product code and documentation changes.
Exceptional written and verbal communication across technical and non-technical stakeholders.
Ability to lead without authority, influencing Product, Engineering, Account Management and Customer Success.
Passion for operational excellence, automation, AI adoption and scalable Customer Success practices.
A growth mindset: curiosity, humility and a desire to keep improving yourself and those around you.
Comfort working with customers across regions, with willingness to join rotational on-call shifts, including weekends.

Why Customer Success @ Tyk?

Tyk is on a mission to simplify API and service management for everyone. As a Senior Customer Success Engineer, you'll shape the future of Customer Success, not just as a service but as a strategic advantage. You'll lead initiatives, mentor engineers and work with passionate people around the globe.

Here’s why you should join us:

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

Excellent Medical, Dental, and Vision packages
401k plan
Everyone has unlimited paid holiday.
We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
Employee share scheme
Generous maternity and paternity leave
Company retreats

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!

Our values tell the story of Tyk - here’s how:

It’s ok to screw up!

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!

The only stupid idea, is the untested one!

It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!

Trust starts with you - make it count!

Trust is a two-way street - instill it from day one!

Assume best intent!

We have each other’s back - we’re all on the same team. Think before you speak or act.

Make things, better!

Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io

Apply on jobs.workable.com About employer

More about this job

Responsibilities

You will lead high-priority technical engagements, mentor Customer Success Engineers, and proactively manage customer escalations to ensure long-term trust and value. Additionally, you will drive operational improvements, champion AI adoption, and collaborate with product and engineering teams to resolve systemic issues.

Requirements

The role requires extensive experience in technical support or customer success engineering, with strong hands-on expertise in Docker, Kubernetes, and distributed systems. You must possess excellent leadership, communication, and mentoring skills, along with a proven ability to manage complex enterprise-level technical environments.

Skills

Customer success
Technical support
API management
Docker
Kubernetes
Debugging
Distributed systems
Escalation management
Mentorship
Enterprise software
Redis
MongoDB
SQL
OAuth
OIDC
Automation

Benefits

Medical insurance
Dental insurance
Vision insurance
401k plan
Unlimited paid holiday
Remote working
Employee share scheme
Maternity leave
Paternity leave
Company retreats

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

API Management
Customer Success
Docker
Kubernetes
Distributed Systems
Zendesk
SLA
Debugging
Redis
MongoDB
SQL
Load Balancers
Proxies
SSO
OAuth
OIDC
Identity Providers
Automation
AI
Enterprise
Root Cause Analysis
Post-mortem
Innersourcing
Technical Leadership
Cloud Native

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Jobs in Canada