Jobs in Canada

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Added 4 mins ago
EM
Automotive Detailer - Car Washer - Sackville
Enterprise Mobility
NS · Sackville, NS
- $18 CAD / hour
- Part-time
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a part time Automotive Detailer. This position pays $18.00 / hour and is located at 833 SACKVILLE DRIVE,…
Added 4 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
New Glasgow, NS
- Part-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 19 mins ago
MC
Assistant Selling Manager
Mobilia Canada
Mississauga, ON
- Full-time
As an Assistant Selling Manager, you lead from the floor. You are actively engaged in selling, working with customers, closing your own sales, and contributing to the management of the…
Added 49 mins ago
II
Principal functional SME– Retail & Athleisure Planning
ITC Infotech
Vancouver, BC
- Full-time
Required Strategic Domain Expertise (Must have deep knowledge in at least TWO of the following): · Core Platform Expertise (Must have strong depth in at least ONE):
Added 50 mins ago
TT
Senior Customer Success Engineer - AMER
Tyk Technologies
Remote, Canada
- Remote
…encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a…
Added 50 mins ago
FB
Marketing Coordinator - Community Engagement - Contract
Farm Boy Inc.
Mississauga, ON
- From $55,000 CAD / year
- Contract
…work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers…
Added 1 hour ago
FB
Marketing Coordinator - Community Engagement - Contract
Farm Boy Inc.
Mississauga, ON
- $55,000 CAD / year
- Contract
…work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers…
Added 1 hour ago
WC
(CAN) Gérant de rayon, déchargement
Walmart Canada
Shawinigan, QC
- Full-time
…clean environment. This Department Manager will function as a lead of a team to strategically plan and execute duties based on workload and operational…
Added 1 hour ago
(CAN) Front End Checkout Team Associate**Part-Time Required Flexible Hours**
Walmart Canada
Vaughan, ON
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
WC
Front end checkout team associate
Walmart Canada
Kemptville, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Barrie, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
WC
(CAN) Leader d'équipe, mode
Walmart Canada
Valleyfield, PE
- Full-time
…communicated priorities from the Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 2 hours ago
AG
Retail merchandiser
Aline Greeting Cards
Hanover, ON
- Full-time
Involves duties and responsibilities that lead to positive environmental outcomes
Added 2 hours ago
AG
Retail merchandiser
Aline Greeting Cards
Kincardine, ON
- Full-time
Involves duties and responsibilities that lead to positive environmental outcomes
Added 2 hours ago
AG
Retail merchandiser
Aline Greeting Cards
Owen Sound, ON
- Full-time
Involves duties and responsibilities that lead to positive environmental outcomes
Added 3 hours ago
SC
chef de quart - Store# 59996, 155 RTE DU PRESIDENT-KENNEDY
Starbucks Coffee Company
Levis, QC
- Full-time
…in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing…
Added 3 hours ago
LD
Food Service Supervisor
Lee's Donuts
Vancouver, BC
- $50,000 to $65,000 CAD / year
- Full-time
Schedule: The shop operates seven days a week, including weekends and early morning shifts
Added 5 hours ago
TC
Brand Manager
The Clorox Company
Brampton, ON · The Clorox Company of Canada-Head Office
- Full-time
Lead the execution of assigned integrated marketing programs across national media, digital, retail media, shopper and customer touchpoints.
Added 6 hours ago
W
(CAN) Front End Checkout Team Associate
Walmart
Calgary, AB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 6 hours ago
W
(CAN) Customer Service Manager
Walmart
Slave Lake, AB
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 7 hours ago
W
(CAN) Customer Service Manager
Walmart
Trenton, ON
- Part-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 7 hours ago
W
(CAN) Gérant du service à la clientèle
Walmart
Rouyn-Noranda, QC
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 7 hours ago
WC
(CAN) Stocking 3 Team Lead
Walmart Canada
Valleyfield, PE
- Full-time
Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team.
Added 7 hours ago
WC
(CAN) Leader d’équipe, marchandise générale
Walmart Canada
Valleyfield, PE
- Full-time
…from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 7 hours ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…

Tyk Technologies

Senior Customer Success Engineer - AMER

Remote, Canada

Remote

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 11, 2026

Original job description

Who are Tyk, and what do we do?

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier.

If this sounds like an environment that you believe could work for you then read on to find out more.

About the role

As a Senior Customer Success Engineer at Tyk, you'll be a strategic and technical leader within the Customer Success organization. The team owns traditional support, but this role goes well beyond reacting to issues. You'll help build a proactive Customer Success function focused on long-term customer trust, early risk detection, a better customer experience, and making sure customers get the most value from Tyk.

You'll lead high-priority and technically complex engagements, mentor Customer Success Engineers, and work with Engineering, Product and Account Management to turn customer challenges into improvements across the business.

Your focus is your region. You'll work alongside the Customer Success Engineers there to raise their technical understanding, share knowledge and close gaps, so the region handles more complex work independently.

A key part of the role is improving how the team operates. You'll build processes that strengthen customer relationships, improve technical delivery and let the team scale. You'll also champion AI across Customer Success: faster debugging and investigation, better knowledge sharing, and less repetitive work.

You're the person people turn to when things get complex, whether technical, customer-facing, operational or cross-functional.

Key responsibilities

Escalation management

Proactively oversee the Zendesk queue, making sure SLAs are met and stepping in on critical escalations.
Act as an escalation point for systemic issues, leading incident resolution. Escalations come to you before going to Product.
Work with Senior and Principal engineers across regions to resolve recurring support workflow challenges.
Guide triage practices so issues are isolated quickly and accurately across the team.

Mentorship and team development

Coach and mentor Customer Success Engineers in your region on technical depth, customer engagement, ownership and handling complex situations independently.
Set a high standard for technical quality, communication, accountability and customer ownership.
Flag capability gaps to Customer Success leadership and help close them through training, documentation and hiring input.
Support engineers through complex cases while building their confidence to lead them independently.
Foster a culture of learning, knowledge sharing, collaboration and constructive feedback.

Proactive customer engagement

Build trusted relationships with key Enterprise customers through regular account syncs, acting as their senior technical partner.
Lead onboardings and regular syncs for Enterprise customers, whose complex environments need senior-level judgement. Onboardings are completed to the checklist.
Partner with Account Management to spot customer risk, recurring pain points and opportunities before they become escalations.
Help improve proactive engagement processes, so the team builds relationships rather than only answering tickets.

Technical excellence and innovation

Lead deep technical investigations, including complex debugging and source code analysis.
Innersourcing is strongly encouraged: contribute bug fixes, small features or workarounds to the product to unblock customers, and help other engineers do the same.
Build and adopt tools, automation and AI to reduce response and resolution time.
Maintain ticket quality, so Product receives actionable, high-quality submissions.
Anticipate platform-wide issues and prevent them through architecture awareness.
Keep critical knowledge documented: the Zendesk knowledge base, debugging guides and external documentation.

Operations and cross-team collaboration

Meet escalation SLAs and play a key role in the on-call rotation for 24/7 global support.
Own high-severity incidents and critical customer escalations.
Review team metrics regularly and help set team goals and focus areas.
Represent Customer Success in company initiatives, and help evolve support policies such as SLAs, escalation procedures and "won't fix" standards.

Voice of the customer and long-term impact

Contribute evidenced trends to the monthly Voice of the Customer digest to Product.
Lead root cause analysis and post-mortems for major incidents from the Customer Success side.
Reduce ticket volume by finding recurring pain points and proposing durable fixes in the platform or documentation.
Help evolve support strategy as Tyk grows, influencing structure, tooling and hiring.

What we're looking for

Extensive experience in technical support, Customer Success Engineering or similar roles, with proven leadership in complex escalations and systemic improvements.
Experience coaching or mentoring engineers.
Strong technical depth and a hands-on engineering mindset: reproducing problems, working through logs and configuration, reading source code, and diagnosing issues across distributed systems.
Strong Docker and Kubernetes knowledge, including debugging deployments, networking, configuration, scaling and application behaviour in containerized environments. This is essential.
Experience deploying and troubleshooting on-premise environments, including standing up representative customer environments.
Strong background with large Enterprise customers and complex technical environments.
Strong experience with APIs and API Management: gateways, authentication, networking, traffic flows and distributed architectures.
Comfort learning technologies beyond Tyk, such as Redis, MongoDB, SQL databases, load balancers, proxies, SSO, OAuth/OIDC and Identity Providers.
Comfort contributing product code and documentation changes.
Exceptional written and verbal communication across technical and non-technical stakeholders.
Ability to lead without authority, influencing Product, Engineering, Account Management and Customer Success.
Passion for operational excellence, automation, AI adoption and scalable Customer Success practices.
A growth mindset: curiosity, humility and a desire to keep improving yourself and those around you.
Comfort working with customers across regions, with willingness to join rotational on-call shifts, including weekends.

Why Customer Success @ Tyk?

Tyk is on a mission to simplify API and service management for everyone. As a Senior Customer Success Engineer, you'll shape the future of Customer Success, not just as a service but as a strategic advantage. You'll lead initiatives, mentor engineers and work with passionate people around the globe.

Here’s why you should join us:

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

Excellent Medical, Dental, and Vision packages
401k plan
Everyone has unlimited paid holiday.
We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
Employee share scheme
Generous maternity and paternity leave
Company retreats

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!

Our values tell the story of Tyk - here’s how:

It’s ok to screw up!

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!

The only stupid idea, is the untested one!

It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!

Trust starts with you - make it count!

Trust is a two-way street - instill it from day one!

Assume best intent!

We have each other’s back - we’re all on the same team. Think before you speak or act.

Make things, better!

Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io

Apply on jobs.workable.com About employer

More about this job

Responsibilities

You will lead high-priority technical engagements, mentor Customer Success Engineers, and proactively manage customer escalations to ensure long-term trust and value. Additionally, you will drive operational improvements, champion AI adoption, and collaborate with product and engineering teams to resolve systemic issues.

Requirements

The role requires extensive experience in technical support or customer success engineering, with strong hands-on expertise in Docker, Kubernetes, and distributed systems. You must possess excellent leadership, communication, and mentoring skills, along with a proven ability to manage complex enterprise-level technical environments.

Skills

Customer success
Technical support
API management
Docker
Kubernetes
Debugging
Distributed systems
Escalation management
Mentorship
Enterprise software
Redis
MongoDB
SQL
OAuth
OIDC
Automation

Benefits

Medical insurance
Dental insurance
Vision insurance
401k plan
Unlimited paid holiday
Remote working
Employee share scheme
Maternity leave
Paternity leave
Company retreats

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

API Management
Customer Success
Docker
Kubernetes
Distributed Systems
Zendesk
SLA
Debugging
Redis
MongoDB
SQL
Load Balancers
Proxies
SSO
OAuth
OIDC
Identity Providers
Automation
AI
Enterprise
Root Cause Analysis
Post-mortem
Innersourcing
Technical Leadership
Cloud Native

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Contact us

Work requirements

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