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U-Haul

Customer Service Representative

Surrey, BC, Canada

Compensation Range: $18.25 to $19.00 Hourly

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Job details

Pay: Compensation Range: $18.25 to $19.00 Hourly
Posting language: English
Posted: Sep 28, 2026

Original job description

Canada

This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Compensation Range: $18.25 to $19.00 Hourly

Location:

18590 96th Ave, Surrey, British Columbia V4N3P9 Canada

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

Paid holidays, vacation, and sick days, if eligible
Career stability
Gym Reimbursement Program, if eligible
Opportunities for advancement
Valuable on-the-job training
Complete Benefit Plan, if eligible
RRSP payroll deduction plan
Deferred profit-sharing plan, if eligible
You Matter Program (EAP)
Mindset App Program
Wellness Programs
Discounts on Apple products, Dell computers, hotels, and more

Customer Service Representative Responsibilities:

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment)
Drive a forklift (certification offered through U-Haul upon employment)
Other duties as assigned
Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

Valid driver’s license and ability to maintain a good driving record
High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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More about this job

Responsibilities

The Customer Service Representative is responsible for assisting customers with U-Haul products, managing rentals, and maintaining equipment. They will also perform physical tasks such as cleaning vehicles, hooking up trailers, and installing hitches.

Requirements

Applicants must have a valid driver's license with a good driving record and a high school diploma or equivalent. The role requires the ability to perform physical labor, including lifting at least 50 lbs and working in various weather conditions.

Skills

Customer service
Equipment inspection
Inventory management
U-scan technology
Equipment maintenance
Propane filling
Forklift operation
Hitch installation
Trailer wiring
Rental processing
Communication
Problem solving
Physical labor
Safety compliance

Benefits

Paid holidays
Vacation
Sick days
Career stability
Gym reimbursement program
Opportunities for advancement
On-the-job training
Complete benefit plan
RRSP payroll deduction plan
Deferred profit-sharing plan
Employee assistance program
Mindset app program
Wellness programs
Discounts on apple products
Discounts on dell computers
Discounts on hotels

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
U-Haul
Equipment Inspection
Inventory Management
U-Scan
Propane Certification
Forklift Certification
Hitch Installation
Trailer Wiring
Rental Invoices
Retail
Logistics
Safety Precautions
Physical Labor
Driver's License
On-the-job Training
U-Haul University

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