Customer Service Clerk

Company Description

Be part of a community of authentic, proud and trusted people

Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.

If the hat fits, we’d be proud to have you wear it! Send us your resume and join a people-centric company with a reputation of excellence.

 

Job Description

As a Customer Service clerk you will be responsible for handling returns and warranties at the distribution center.

This is a regular full-time position located in Long Sault

We offer a competitive salary, an attractive benefits package, and company discounts. Additionally, we provide training throughout your career to support and guide your professional development.

Your main responsibilities:

• Follow up with customers on product recalls issued by headquarters
• Conduct necessary research for all customer credit requests
• Request return authorizations from suppliers and complete the appropriate forms
• Manage supplier return warranties

Qualifications

To join our team, you must, among other things:

• Have a minimum of 1 year of experience in a similar position
• Have a very good knowledge of Excel as well as knowledge of AS400 and Access (an asset)

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.