Find work in Canada.

330,854 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 15 mins ago
Store Pricing Coordinator
London Drugs Limited
Gibsons, BC
$18.25 to $21.58 CAD / hour
Other
Function as the primary store contact with the Information Technology department, including problem reporting and resolution, and systems and software deployment
Added 15 mins ago
General Manager
Chipotle
Calgary, AB
Full-time
…with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit…
Added 15 mins ago
Apprentice General Manager
Chipotle
St. Albert, AB
Full-time
…with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit…
Added 15 mins ago
Relationship Manager Vendor Operations
Royal Bank of Canada
Toronto, ON
Full-time
…Trade Supplier Relationship Management team, the Relationship Manager Vendor Operations will have the opportunity to collaborate with product teams across the enterprise, deliver…
Added 15 mins ago
Digital Marketing Manager
Miovision
Remote, Canada
$86,000 to $118,000 CAD / year
Full-time · Remote
…and more efficient cities? As Miovision’s Digital Marketing Manager, you’ll be the strategic architect behind our online presence. Operating with high autonomy, you’ll own our paid…
Added 15 mins ago
Customer Success Manager, Major
Docebo
Remote, Canada
$103,300 to $117,000 CAD / year
Full-time · Remote
As our next Customer Success Manager (CSM), you will be the ultimate trusted advisor and champion for our clients, unlocking the true power of Docebo’s world-class LMS to transform their…
Added 15 mins ago
Customer Service Manager
UAP Inc.
Cambridge, ON
Full-time
The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with…
Added 15 mins ago
Product Engineer - Ads
Faire
Toronto, ON
…work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job…
Added 15 mins ago
Learning Program Manager - 1 year term
Assent
Ottawa, ON
$80,000 to $90,000 CAD / year
Full-time
The Learning Program Manager designs, governs, and measures scalable learning programs that directly support organizational goals. This role ensures initiatives are strategically aligned,…
Added 28 mins ago
Therapeutic Assistant (7) - Occupational Therapy
Edmonton Catholic Schools
AB · Greater Edmonton Metropolitan Area
Temporary
The job provides a range of educational support services, under the supervision of a Therapeutic Specialist (TS), to students in Pre-Kindergarten to Grade 12 within the environment of our…
Added 28 mins ago
Senior Client Partner, Uber Advertising - Strategic Verticals
Uber Advertising
Toronto, ON
Full-time
This is a high-stakes role where you will work in lockstep with a Partner Manager to deliver "Execution Excellence" and measurable impact for our partners. At Uber, we navigate ambiguity,…
Added 28 mins ago
AI Data and Integration Engineer
First National Financial LP
Toronto, ON · East York, ON
Full-time
…controlled write back, data quality, lineage, and operational support. This role holds end to end accountability for data and integration delivery, including the batch, service oriented,…
Added 28 mins ago
Future Opportunities-Secondary Teacher (LTO & Possible Contract) Technological Education 2026/2027
York Region District School Board
Aurora, ON
Contract
At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success.…
Added 28 mins ago
AI Engineer
First National Financial LP
Toronto, ON · East York, ON
Full-time
…platform gaps to the AI Engineering Lead and the Technical Product Manager rather than building parallel platform…
Added 28 mins ago
IT School Technician (1.0 FTE permanent)
Thunder Bay Catholic District School Board
Thunder Bay, ON
Full-time
Under the direction of the Manager of Information Technology, the IT School Technician is responsible for supporting the effective operation and reliability of IT systems and services…
Added 28 mins ago
Analyst - PC Support, Information Technology - JWS (35hrs)
Halton District School Board
Burlington, ON
Full-time
Location: J.W. Singleton Education Centre- Information Technology Department
Added 28 mins ago
Vice President, Customer Support & Operational Excellence
goeasy Ltd.
Mississauga, ON
Full-time
…and help teams across the enterprise use customer insight, technology, AI, and disciplined execution to make goeasy easier to do business…
Added 28 mins ago
Manager, New Product Introduction
Trudell Medical International
London, ON
Full-time
…development of products at the cutting edge of medical device technology, but you will also have the opportunity to perform challenging work alongside a first-rate group of dedicated…
Added 28 mins ago
Manager Engineering - Design Support & Sustaining
Trudell Medical International
London, ON
Full-time
Manager, Engineering – Design Support & sustaining
Added 28 mins ago
Diesel Mechanic Shop Operations Manager
Hughes Recruitment & Strategy Collective
Saskatoon, SK
Full-time
As the business continues to grow, greater attention is being placed on the systems and practices that support a well-run operation. Technology is being modernized, processes are being…
Added 28 mins ago
Senior IT Project Manager
Raise
Calgary, AB
Full-time
Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
Added 29 mins ago
Manager, New Product Introduction
Trudell Medical Group
London, ON
…development of products at the cutting edge of medical device technology, but you will also have the opportunity to perform challenging work alongside a first-rate group of dedicated…
Added 29 mins ago
Manager Engineering - Design Support & Sustaining
Trudell Medical Group
London, ON
Manager, Engineering – Design Support & sustaining
Added 29 mins ago
Coordinator, Quality Improvement & Analytics
Fraser Health
Surrey, BC
Full-time
Provides expertise and advice in investigations involving staff related to matters of security or information technology. Plays a lead role in the application of security technology that…
Added 29 mins ago
Saskatoon Office - CPA Opportunities in Audit - Full-time - 2027/2028 Start
KPMG Canada
Saskatoon, SK
Full-time
…KPMG provides its employees with a variety of unique tools and support systems that ensure they thrive and make their mark in their career and in their…

UAP Inc.

Customer Service Manager

525 Boxwood Drive, Cambridge, ON, N3E 1A5, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

Be part of a community of authentic, proud and trusted people.

Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers.

Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with internal teams and external customers to promote service excellence, a positive culture, and open, transparent communication.

Salary Range: $70,100 – $87,600 annually, commensurate with experience and qualifications.

We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your professional growth throughout your career.

In this key leadership role, you will be responsible for overseeing customer service operations and supporting the team in delivering a consistently high level of service while achieving key operational, performance, and customer satisfaction objectives.

Your responsibilities include:

Lead daily customer service operations, ensuring professional, timely support for inquiries related to pricing, delivery dates, order status, and accessories.
Provide first-level technical support to customer service agents and assist with calls during peak periods.
Oversee the customer service inbox, resolve complaints and complex files, and collaborate with management on projects and service improvements.
Communicate daily with the warehouse team to identify and follow up on potential shipping issues, ensuring timely resolution and accurate order fulfillment.
Partner with Human Resources to plan staffing, recruit, onboard, train, and develop the customer service team.
Manage team scheduling, timesheets, absences, performance, and disciplinary matters while ensuring service, workload, budget, and performance objectives are met.

Qualifications

To join our team, you need, among other things:

Minimum of five years of customer service or call centre experience.
Previous team leadership or supervisory experience.
Strong commitment to exceptional customer service.
Comfortable using technology, including Microsoft Office, ERP systems, SQL, and web-based tools.
Strong stress-management, time-management, communication, and analytical skills.
Recognized as a positive, collaborative, and engaged leader.
Knowledge of the automotive industry is considered an asset.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

Division: CCH_CAN_NAPA

Reg/Temp: Regular

Salary Grade: UAP - M1A

Dept ID: CC_CAN_0166

Region: CCH_CAN_NAPA_Ontario

Compensation: CAD 70100 - CAD 87600 - yearly

Apply About employer

More about this job

Responsibilities

The Customer Service Manager oversees daily operations, including team scheduling, performance management, and resolving complex customer inquiries. They collaborate with the warehouse team to ensure accurate order fulfillment and support the professional development of the customer service staff.

Requirements

Candidates must have at least five years of customer service or call center experience, including previous supervisory or leadership roles. Proficiency in Microsoft Office, ERP systems, and SQL is required, along with strong analytical and communication skills.

Skills

Customer service
Team leadership
Supervisory experience
Microsoft Office
ERP systems
SQL
Stress management
Time management
Communication
Analytical skills
Staffing
Recruitment
Onboarding
Performance management
Conflict resolution

Benefits

Corporate discounts
Ongoing training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Management
Warehouse Operations
ERP
SQL
Microsoft Office
Automotive Industry
Staffing
Performance Management
Order Fulfillment
Leadership
Logistics
Technical Support
Conflict Resolution
Recruitment
Onboarding
Time Management
Analytical Skills
Communication
Distribution

Report this job