Find work in Canada.

332,940 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 5 mins ago
SUPERVISOR, RELATIONAL SECURITY SERVICES
Northern Health - BC
Terrace, BC
Full-time
…these standards in alignment with the direction of the Team…
Added 5 mins ago
Shift Engineer (4th Class Power Engineer)
Fairmont Hotels & Resorts
Vancouver, BC
Full-time
Previous experience in hotel, commercial, institutional, healthcare, or high-rise building operations preferred
Added 5 mins ago
Coordonnateur(trice) des opérations
Intelcom | Dragonfly
Laval, QC
Full-time
Intelcom | Dragonfly c’est plus de 100 stations de tri et des opérations sur trois continents. Leader canadien de la logistique du dernier kilomètre, nous avons une vision claire : Offrir…
Added 5 mins ago
Key Holder/ Sales Advsior
Maison Birks
Ottawa, ON
Full-time
…service, and maintaining operational excellence. Acting as a leader on the sales floor, you will help motivate the team, oversee daily…
Added 21 mins ago
Manager II, IT Business Operations
Worley
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
ITIL Certification: ITIL v3/v4 Managing Professional or Strategic Leader certification; familiarity with emerging ITIL v5 concepts such as value co-creation and AI Operations (AIOps).
Added 21 mins ago
assistant(e)-gérant(e) de magasin, Montréal Ouest, QC
Starbucks Coffee Company
Beaconsfield, QC · Dollard-Des Ormeaux, QC · Dorval, QC · Pointe-Claire, QC
$56,000 to $66,500 CAD / year
Full-time
…customers and communities around the world. As a Starbucks leader, you are driven by a deep sense of responsibility. You are ambitious - never a mere spectator. You take steps to make…
Added 21 mins ago
district manager - Northwest GTA & South Huron Shores
Starbucks Coffee Company
Brampton, ON · Owen Sound, ON · Shelburne, ON · New Tecumseth, ON · Caledon, ON · Saugeen Shores, ON · Orangeville, ON · Fergus, ON · Angus, ON
$82,300 to $115,400 CAD / year
Full-time
…planning strategies and consistent implementation. You are a leader of leaders, developing diverse teams that know their markets, communities and…
Added 21 mins ago
Manager, EM Planning, Response, and Projects
Squamish Nation
North Vancouver, BC
$80,026 to $120,040 CAD / year
Full-time
Are you a strategic, collaborative, and community-focused leader with a passion for public safety and emergency management? Squamish Nation is seeking a Manager, Emergency Planning,…
Added 36 mins ago
Lead Cook
Aramark Canada
Kingston, ON
Part-time
As a Culinary Leader, you will directly contribute to the overall success of the dining experience on campus and its people. In this role, you will be responsible for leading, retaining,…
Added 36 mins ago
Clinical Manager – 37.5 hours/week – Permanent
Peterborough Family Health Team
Peterborough, ON
Full-time
Monitors and updates the Chief Executive Officer and Medical Adviser on all aspects of daily operations as needed and in a timely fashion.
Added 36 mins ago
Production Operator-6
IKO North America
Brampton, ON
Full-time
IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has…
Added 36 mins ago
Senior Consultant - CRM Financial Services
Deloitte
Toronto, ON
Full-time
…financial institutions transform customer experiences, streamline operations, and unlock greater value from Salesforce technologies. You will work on complex, market-leading transformation…
Added 36 mins ago
Satellite TT&C/PDT Systems Engineer
MANNARINO
Montreal, QC
Full-time
MANNARINO Systems & Software Inc. is a leader in providing safety-critical systems, software, hardware and certification engineering services to the aerospace, defense, space, simulation &…
Added 36 mins ago
Second Cook - Burnaby, BC
Dexterra Group
Burnaby, BC
Full-time
The Second Cook is responsible for assisting in the overall kitchen operations and maintenance as well as cleaning and sanitizing of designated kitchen areas, tools, equipment, pots, and…
Added 36 mins ago
Omnichannel & Sales Assistant - Sydney Australia
Club Med
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Internship
For over 70 years, Club Med has been the world leader in all-inclusive, upscale, multicultural holidays, with 70+ resorts in some of the most beautiful destinations on earth.
Added 36 mins ago
Chef Manager
Dexterra Group
Mississauga, ON
Contract
Oversees franchise operations and adheres to all franchise regulations and guidelines
Added 36 mins ago
05554 Store Manager
Sally Beauty Holdings
Moncton, NB
Full-time
Are you a proven leader with a strong drive to succeed? Do you believe it is important to work hard but also have fun doing it? As a Store Manager, we want you to bring your leadership,…
Added 50 mins ago
Satellite Bus Systems Engineer
MANNARINO
Montreal, QC
Full-time
MANNARINO Systems & Software Inc. is a leader in providing safety-critical systems, software, hardware and certification engineering services to the aerospace, defense, space, simulation &…
Added 50 mins ago
Spacecraft EMC Systems Engineer
MANNARINO
Montreal, QC
Full-time
MANNARINO Systems & Software Inc. is a leader in providing safety-critical systems, software, hardware and certification engineering services to the aerospace, defense, space, simulation &…
Added 50 mins ago
Sr. Financial Analyst
The University of British Columbia
Vancouver, BC
$7,727.33 to $11,112 CAD / month
Full-time
…reporting process; and provide overall management of financial operations of the finance portfolios, in the Faculty of…
Added 50 mins ago
Guidance, Navigation & Control (GNC) Systems Engineer
MANNARINO
Montreal, QC
Full-time
MANNARINO Systems & Software Inc. is a leader in providing safety-critical systems, software, hardware and certification engineering services to the aerospace, defense, space, simulation &…
Added 50 mins ago
Satellite Electrical Power System (EPS) Design Engineer
MANNARINO
Montreal, QC
Full-time
MANNARINO Systems & Software Inc. is a leader in providing safety-critical systems, software, hardware and certification engineering services to the aerospace, defense, space, simulation &…
Added 50 mins ago
Satellite Electrical Propulsion Systems Engineer
MANNARINO
Montreal, QC
Full-time
MANNARINO Systems & Software Inc. is a leader in providing safety-critical systems, software, hardware and certification engineering services to the aerospace, defense, space, simulation &…
Added 50 mins ago
Satellite Command & Data‑Handling (C&DH) System Engineer
MANNARINO
Montreal, QC
Full-time
MANNARINO Systems & Software Inc. is a leader in providing safety-critical systems, software, hardware and certification engineering services to the aerospace, defense, space, simulation &…
Added 50 mins ago
Research Assistant (Pre-Doc Intern)
The University of British Columbia
Vancouver, BC
Full-time
The Vancouver School of Economics (VSE) at the University of British Columbia (UBC) is a globally recognized leader in economic research and education. VSE faculty conduct cutting-edge…

UAP Inc.

Customer Service Manager

525 Boxwood Drive, Cambridge, ON, N3E 1A5, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

Be part of a community of authentic, proud and trusted people.

Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers.

Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with internal teams and external customers to promote service excellence, a positive culture, and open, transparent communication.

Salary Range: $70,100 – $87,600 annually, commensurate with experience and qualifications.

We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your professional growth throughout your career.

In this key leadership role, you will be responsible for overseeing customer service operations and supporting the team in delivering a consistently high level of service while achieving key operational, performance, and customer satisfaction objectives.

Your responsibilities include:

Lead daily customer service operations, ensuring professional, timely support for inquiries related to pricing, delivery dates, order status, and accessories.
Provide first-level technical support to customer service agents and assist with calls during peak periods.
Oversee the customer service inbox, resolve complaints and complex files, and collaborate with management on projects and service improvements.
Communicate daily with the warehouse team to identify and follow up on potential shipping issues, ensuring timely resolution and accurate order fulfillment.
Partner with Human Resources to plan staffing, recruit, onboard, train, and develop the customer service team.
Manage team scheduling, timesheets, absences, performance, and disciplinary matters while ensuring service, workload, budget, and performance objectives are met.

Qualifications

To join our team, you need, among other things:

Minimum of five years of customer service or call centre experience.
Previous team leadership or supervisory experience.
Strong commitment to exceptional customer service.
Comfortable using technology, including Microsoft Office, ERP systems, SQL, and web-based tools.
Strong stress-management, time-management, communication, and analytical skills.
Recognized as a positive, collaborative, and engaged leader.
Knowledge of the automotive industry is considered an asset.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

Division: CCH_CAN_NAPA

Reg/Temp: Regular

Salary Grade: UAP - M1A

Dept ID: CC_CAN_0166

Region: CCH_CAN_NAPA_Ontario

Compensation: CAD 70100 - CAD 87600 - yearly

Apply About employer

More about this job

Responsibilities

The Customer Service Manager oversees daily operations, including team scheduling, performance management, and resolving complex customer inquiries. They collaborate with the warehouse team to ensure accurate order fulfillment and support the professional development of the customer service staff.

Requirements

Candidates must have at least five years of customer service or call center experience, including previous supervisory or leadership roles. Proficiency in Microsoft Office, ERP systems, and SQL is required, along with strong analytical and communication skills.

Skills

Customer service
Team leadership
Supervisory experience
Microsoft Office
ERP systems
SQL
Stress management
Time management
Communication
Analytical skills
Staffing
Recruitment
Onboarding
Performance management
Conflict resolution

Benefits

Corporate discounts
Ongoing training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Management
Warehouse Operations
ERP
SQL
Microsoft Office
Automotive Industry
Staffing
Performance Management
Order Fulfillment
Leadership
Logistics
Technical Support
Conflict Resolution
Recruitment
Onboarding
Time Management
Analytical Skills
Communication
Distribution

Report this job