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Added 13 mins ago
Sales Manager - Peterbilt
Brandt Group of Companies
Regina, SK
Full-time
Brandt Tractor Ltd is currently seeking a Sales Manager for our Regina Peterbilt location.
Added 13 mins ago
Manager of Program Development
Brandt Group of Companies
Regina, SK
Full-time
Brandt is currently looking for Manager of Program Development - Manufactured Products in our Regina location. This role is responsible for leadership in the development of internal /…
Added 13 mins ago
Territory Manager - Construction
Brandt Group of Companies
Regina, SK
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager - Construction Positioning Technology for our Regina Construction and Forestry location.
Added 13 mins ago
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Regina, SK
Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Compact Construction Equipment for Southwest Saskatchewan Territory reporting to our Regina location
Added 13 mins ago
Territory Manager - Underground and Treecare
Brandt Group of Companies
Regina, SK
Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Underground and Treecare for Southern Saskatchewan Territory reporting to our Regina location.
Added 13 mins ago
Procurement Manager
Brandt Group of Companies
Regina, SK
Full-time
5+ years experience in procurement, purchasing, or supply chain management within hospitality, food & beverage, or multi-unit restaurant operations.
Added 13 mins ago
Customer Product Support Advisor
Brandt Group of Companies
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Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
Added 13 mins ago
Operations Supervisor
QuadReal Property Group
AB · Edmonton, AB
Full-time
Reporting to the Operations Manager, the Operations Supervisor is responsible for leading day-to-day building operations and supervising a team of skilled trades, Power Engineers, and…
Added 13 mins ago
Foreman/woman
JEN COL Construction
Lethbridge, AB
Full-time
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Added 13 mins ago
SUPERVISOR, RELATIONAL SECURITY SERVICES
Northern Health - BC
Terrace, BC
Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Supervisor, Relational Security Services is responsible for leading assigned staff on shift and…
Added 13 mins ago
Foreman/woman
JEN COL Construction
Acheson, AB
Full-time
Work with Equipment Manager to develop a scheduling system to coordinate, track and provide trucking for delivery of materials to jobsites and manage resources in and out of the yard
Added 13 mins ago
Supervisor, Inventory
RONA
Boucherville, QC
Full-time
Under the direction of the Inventory Manager, the Inventory Control Supervisor is responsible to lead a high-performance team of coordinators and collaborate with cycle counters for…
Added 13 mins ago
Field Coordinator Co-Op / Internship | January 2027
Turner Construction | Canada
Vancouver, BC
Part-time
Turner Construction Company is a North America–based construction services firm with operations across Asia, India, and Europe. Founded in 1902, it is guided by values of active caring,…
Added 13 mins ago
QA Engineer
First National Financial LP
Toronto, ON · East York, ON
Full-time
Work with the Product Manager, the Residential Underwriting Business SME, the UX Designer, the AI Engineering Lead, and engineers to turn requirements, policy rules, workflows, exceptions,…
Added 13 mins ago
Part Time Sales Associate - Heartland Town Center
Geox
Mississauga, ON
Part-time
Added 13 mins ago
Product Manager
First National Financial LP
Toronto, ON · East York, ON
Full-time
We are hiring a Product Manager, IT Applications & QA!
Added 14 mins ago
OPERATIONS - MACHINE OPERATOR & BACK UP LEAD HAND AFTERNOONS
Poly-Nova Technologies
Guelph, ON
…accommodation of any kind for your interview, please notify the hiring manager when considered for an…
Added 14 mins ago
OPERATIONS - MACHINE OPERATOR & BACK UP LEAD HAND NIGHTS
Poly-Nova Technologies
Guelph, ON
…accommodation of any kind for your interview, please notify the hiring manager when considered for an…
Added 14 mins ago
OPERATIONS - MACHINE OPERATOR & BACK UP LEAD HAND DAYS
Poly-Nova Technologies
Guelph, ON
…accommodation of any kind for your interview, please notify the hiring manager when considered for an…
Added 14 mins ago
Casual Mental Health Worker (Spiritwood Homes)
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Reports and is accountable to the Program Manager or their designate
Added 14 mins ago
Full-Time Merchandiser
Bloomstar Bouquet
Levis, QC
Full-time
Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
Added 30 mins ago
Operations Consultant - Part Time
sephora.com
Winnipeg, MB
$17.8 to $20.95 CAD / hour
The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.
Added 30 mins ago
Store Lead
Tailored Brands
Victoria, BC
Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 30 mins ago
Manager II, IT Business Operations
Worley
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 30 mins ago
district manager - Northwest GTA & South Huron Shores
Starbucks Coffee Company
Brampton, ON · Owen Sound, ON · Shelburne, ON · New Tecumseth, ON · Caledon, ON · Saugeen Shores, ON · Orangeville, ON · Fergus, ON · Angus, ON
$82,300 to $115,400 CAD / year
Full-time
As a District Manager you enjoy the journey of developing extraordinary Store Managers, creating great customer experiences, impacting growth across Starbucks stores and being part of local…

UAP Inc.

Customer Service Manager

525 Boxwood Drive, Cambridge, ON, N3E 1A5, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Company Description

Be part of a community of authentic, proud and trusted people.

Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers.

Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with internal teams and external customers to promote service excellence, a positive culture, and open, transparent communication.

Salary Range: $70,100 – $87,600 annually, commensurate with experience and qualifications.

We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your professional growth throughout your career.

In this key leadership role, you will be responsible for overseeing customer service operations and supporting the team in delivering a consistently high level of service while achieving key operational, performance, and customer satisfaction objectives.

Your responsibilities include:

Lead daily customer service operations, ensuring professional, timely support for inquiries related to pricing, delivery dates, order status, and accessories.
Provide first-level technical support to customer service agents and assist with calls during peak periods.
Oversee the customer service inbox, resolve complaints and complex files, and collaborate with management on projects and service improvements.
Communicate daily with the warehouse team to identify and follow up on potential shipping issues, ensuring timely resolution and accurate order fulfillment.
Partner with Human Resources to plan staffing, recruit, onboard, train, and develop the customer service team.
Manage team scheduling, timesheets, absences, performance, and disciplinary matters while ensuring service, workload, budget, and performance objectives are met.

Qualifications

To join our team, you need, among other things:

Minimum of five years of customer service or call centre experience.
Previous team leadership or supervisory experience.
Strong commitment to exceptional customer service.
Comfortable using technology, including Microsoft Office, ERP systems, SQL, and web-based tools.
Strong stress-management, time-management, communication, and analytical skills.
Recognized as a positive, collaborative, and engaged leader.
Knowledge of the automotive industry is considered an asset.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

Division: CCH_CAN_NAPA

Reg/Temp: Regular

Salary Grade: UAP - M1A

Dept ID: CC_CAN_0166

Region: CCH_CAN_NAPA_Ontario

Compensation: CAD 70100 - CAD 87600 - yearly

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More about this job

Responsibilities

The Customer Service Manager oversees daily operations, including team scheduling, performance management, and resolving complex customer inquiries. They collaborate with the warehouse team to ensure accurate order fulfillment and support the professional development of the customer service staff.

Requirements

Candidates must have at least five years of customer service or call center experience, including previous supervisory or leadership roles. Proficiency in Microsoft Office, ERP systems, and SQL is required, along with strong analytical and communication skills.

Skills

Customer service
Team leadership
Supervisory experience
Microsoft Office
ERP systems
SQL
Stress management
Time management
Communication
Analytical skills
Staffing
Recruitment
Onboarding
Performance management
Conflict resolution

Benefits

Corporate discounts
Ongoing training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Management
Warehouse Operations
ERP
SQL
Microsoft Office
Automotive Industry
Staffing
Performance Management
Order Fulfillment
Leadership
Logistics
Technical Support
Conflict Resolution
Recruitment
Onboarding
Time Management
Analytical Skills
Communication
Distribution

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