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Added 1 min ago
Project Manager
Placemaker Construction Inc.
BC · British Columbia, Canada
Full-time
You are a team leader, motivating others to strive for excellence in every project.
Added 1 min ago
Metallurgy Operator - Night Shift
Safran
Mirabel, QC
Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to manufacturing major…
Added 1 min ago
Machinist - Weekend Night Shift
Safran
Mirabel, QC
Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 1 min ago
Logistics Administrative Clerk
Pomerleau
Saint-Georges, QC · St-Georges, QC
Full-time
Pomerleau is a national leader in construction, delivering major projects across Canada. We believe in creating a workplace where people feel respected, supported, and empowered to grow.…
Added 1 min ago
Machinist - Night Shift
Safran
Mirabel, QC
Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 1 min ago
Logistics Administrative Clerk
Pomerleau
Quebec, QC
Full-time
Pomerleau is a national leader in construction, delivering major projects across Canada. We believe in creating a workplace where people feel respected, supported, and empowered to grow.…
Added 1 min ago
Logistics Administrative Clerk
Pomerleau
Montreal, QC
Full-time
Pomerleau is a national leader in construction, delivering major projects across Canada. We believe in creating a workplace where people feel respected, supported, and empowered to grow.…
Added 1 min ago
Project Management Team Lead
Altis
Toronto, ON
$60 to $63 CAD / hour
Contract
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Added 1 min ago
Machinist - Evening Shift
Safran
Mirabel, QC
Full-time
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Added 1 min ago
Surface Treatment Operator (Plating Operator) - Evening Shift
Safran
Mirabel, QC
Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 1 min ago
Paramedic Chief
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Added 1 min ago
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TELUS Health
Toronto, ON
$39,900 to $74,100 CAD / year
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A flexible schedule and a comprehensive benefits program
Added 1 min ago
Engineering Technologist
G2V Optics Inc.
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EIT - EIT Manager
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$42.8 to $59.01 CAD / hour
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Added 2 mins ago
Clinical & Quality Lead
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Added 2 mins ago
Lead Line Operator
Orbia
St. Albert, AB
$34 CAD / hour
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…bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia…
Added 2 mins ago
Lot Manager - OpenRoad Mazda Port Moody
OpenRoad Auto Group
Port Moody, BC
Full-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 2 mins ago
Internet Sales Coordinator - Client Contact Centre - OpenRoad Auto
OpenRoad Auto Group
Richmond, BC
Full-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 2 mins ago
Engineering Technologist
G2V Optics
Edmonton, AB
Full-time
G2V Optics is a global leader in advanced lighting technologies. Founded in 2015 based on technology invented at the U of A, the company now provides solutions to world-leading…
Added 18 mins ago
Senior Application Analyst
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Toronto, ON
Full-time
Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented,…
Added 18 mins ago
Branch Manager - Brantford/Woodstock/Cambridge/Norfolk
RBC
Brantford, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 18 mins ago
Department Manager, Grocery
Save-On-Foods
Quesnel, BC
Full-time
A leader that embodies and demonstrates our leadership competency model through communication, collaboration, initiative and emotional intelligence.
Added 18 mins ago
Senior Analyst, Software Asset Management
OMERS
Toronto, ON · Head Office Toronto
Full-time
Managing assigned enterprise software vendors within the SAM program, including license records, renewals, true-ups, compliance obligations, and lifecycle activities.
Added 18 mins ago
Sr. Financial Analyst
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
$7,727.33 to $11,112 CAD / month
Full-time
…enrollment in North America, the UBC Faculty of Medicine is a leader in both the science and the practice of medicine. Across British Columbia, more than 12,000 faculty and staff are…

UAP Inc.

Customer Service Manager

525 Boxwood Drive, Cambridge, ON, N3E 1A5, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Company Description

Be part of a community of authentic, proud and trusted people.

Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers.

Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with internal teams and external customers to promote service excellence, a positive culture, and open, transparent communication.

Salary Range: $70,100 – $87,600 annually, commensurate with experience and qualifications.

We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your professional growth throughout your career.

In this key leadership role, you will be responsible for overseeing customer service operations and supporting the team in delivering a consistently high level of service while achieving key operational, performance, and customer satisfaction objectives.

Your responsibilities include:

Lead daily customer service operations, ensuring professional, timely support for inquiries related to pricing, delivery dates, order status, and accessories.
Provide first-level technical support to customer service agents and assist with calls during peak periods.
Oversee the customer service inbox, resolve complaints and complex files, and collaborate with management on projects and service improvements.
Communicate daily with the warehouse team to identify and follow up on potential shipping issues, ensuring timely resolution and accurate order fulfillment.
Partner with Human Resources to plan staffing, recruit, onboard, train, and develop the customer service team.
Manage team scheduling, timesheets, absences, performance, and disciplinary matters while ensuring service, workload, budget, and performance objectives are met.

Qualifications

To join our team, you need, among other things:

Minimum of five years of customer service or call centre experience.
Previous team leadership or supervisory experience.
Strong commitment to exceptional customer service.
Comfortable using technology, including Microsoft Office, ERP systems, SQL, and web-based tools.
Strong stress-management, time-management, communication, and analytical skills.
Recognized as a positive, collaborative, and engaged leader.
Knowledge of the automotive industry is considered an asset.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

Division: CCH_CAN_NAPA

Reg/Temp: Regular

Salary Grade: UAP - M1A

Dept ID: CC_CAN_0166

Region: CCH_CAN_NAPA_Ontario

Compensation: CAD 70100 - CAD 87600 - yearly

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More about this job

Responsibilities

The Customer Service Manager oversees daily operations, including team scheduling, performance management, and resolving complex customer inquiries. They collaborate with the warehouse team to ensure accurate order fulfillment and support the professional development of the customer service staff.

Requirements

Candidates must have at least five years of customer service or call center experience, including previous supervisory or leadership roles. Proficiency in Microsoft Office, ERP systems, and SQL is required, along with strong analytical and communication skills.

Skills

Customer service
Team leadership
Supervisory experience
Microsoft Office
ERP systems
SQL
Stress management
Time management
Communication
Analytical skills
Staffing
Recruitment
Onboarding
Performance management
Conflict resolution

Benefits

Corporate discounts
Ongoing training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Management
Warehouse Operations
ERP
SQL
Microsoft Office
Automotive Industry
Staffing
Performance Management
Order Fulfillment
Leadership
Logistics
Technical Support
Conflict Resolution
Recruitment
Onboarding
Time Management
Analytical Skills
Communication
Distribution

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