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Added 1 min ago
SI
Keyholder
SNDL Inc.
Parry Sound, ON · Value Buds Parry Sound
- Part-time
Previous retail, customer service, or hospitality experience
Added 1 min ago
Team Lead
EssilorLuxottica Group
Toronto, ON · Etobicoke, ON
…committed to taking care of you, so you can bring the best quality experience to our patients and…
Added 15 mins ago
WC
(CAN) Day Remodel Associate
Walmart Canada
New Westminster, BC
- Contract
Position Summary...A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist…
Added 15 mins ago
R
Showroom Manager
ROBINSON
Toronto, ON
- Full-time
Experience in a specialty retail setting (preferably plumbing)
Added 15 mins ago
WC
(CAN) Co-Manager
Walmart Canada
Chilliwack, BC
- Full-time
…management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. Plays an active role in their own…
Added 15 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 15 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 15 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 15 mins ago
M
Senior Director, Brand Marketing
MEC
Vancouver, BC
- Full-time
We’re looking for a strategic, data-driven, and growth minded marketing leader to lead the next chapter of MEC’s growth. As Senior Director of Marketing, you’ll lead an integrated team…
Added 15 mins ago
UI
General Manager
UAP Inc.
Winnipeg, MB
- Full-time
The successful candidate must be based in Winnipeg
Added 15 mins ago
M
Sales Support Administrator, Quarry Park
Mark's
Calgary, AB
- $45,000 to $50,000 CAD / year
- Full-time
Minimum 1–2 years’ experience in an office, retail, customer service, sales support, or administrative environment.
Added 15 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 15 mins ago
JC
Distribution Center Supervisor
JYSK Canada
Pitt Meadows, BC
- $63,000 to $70,000 CAD / year
- Full-time
As a Distribution Center Supervisor, you will lead a high-performing team, and ensure efficient, accurate work flows and maintaining safety standards in the distribution center. This role…
Added 31 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Front Street, Toronto, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Must have valid CannSell to work in a retail cannabis store · Must have or be able to successfully complete a Police Background Check
Added 45 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Project Management roles to lead and execute projects,
Added 45 mins ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
…annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial…
Added 45 mins ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
…annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial…
Added 45 mins ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Hamilton, ON
- Full-time
…annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial…
Added 45 mins ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Hamilton, ON
- Full-time
…annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial…
Added 45 mins ago
S
Licensed Dispensing Optician
Specsavers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Must hold a valid Ontario Optician licence and be in good standing with the College of Opticians of Ontario
Added 45 mins ago
JC
Distribution Center Supervisor
JYSK Canada
Pitt Meadows, BC
- $63,000 to $70,000 CAD / year
- Full-time
As a Distribution Center Supervisor, you will lead a high-performing team, and ensure efficient, accurate work flows and maintaining safety standards in the distribution center. This role…
Added 45 mins ago
7
Warehouse Associate II (Shipping)
7-Eleven
Oakville, ON · SEDCC Oakville Warehouse
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 45 mins ago
Assistant Manager In Training
Hollywood Bowl Group
Waterloo, ON
Proven experience in a retail, leisure, or restaurant setting
Added 45 mins ago
Retail Experience Lead
Fire & Flower Inc.
Sault Ste. Marie, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 45 mins ago
Pharmacy Manager
Neighbourly Pharmacy
St. Catharines, ON
Injection certification is required

Closed listing

UAP Inc.

Customer Service Manager

525 Boxwood Drive, Cambridge, ON, N3E 1A5, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Added 15 mins ago
(CAN) Consumables Associate - Full Time
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Added 45 mins ago
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Assistant Manager In Training
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Added 45 mins ago
Bilingual Customer Service Broker (Home & Auto)
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Original job description

Archived listing. The details below describe a past opening.

Company Description

Be part of a community of authentic, proud and trusted people.

Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers.

Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with internal teams and external customers to promote service excellence, a positive culture, and open, transparent communication.

Salary Range: $70,100 – $87,600 annually, commensurate with experience and qualifications.

We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your professional growth throughout your career.

In this key leadership role, you will be responsible for overseeing customer service operations and supporting the team in delivering a consistently high level of service while achieving key operational, performance, and customer satisfaction objectives.

Your responsibilities include:

Lead daily customer service operations, ensuring professional, timely support for inquiries related to pricing, delivery dates, order status, and accessories.
Provide first-level technical support to customer service agents and assist with calls during peak periods.
Oversee the customer service inbox, resolve complaints and complex files, and collaborate with management on projects and service improvements.
Communicate daily with the warehouse team to identify and follow up on potential shipping issues, ensuring timely resolution and accurate order fulfillment.
Partner with Human Resources to plan staffing, recruit, onboard, train, and develop the customer service team.
Manage team scheduling, timesheets, absences, performance, and disciplinary matters while ensuring service, workload, budget, and performance objectives are met.

Qualifications

To join our team, you need, among other things:

Minimum of five years of customer service or call centre experience.
Previous team leadership or supervisory experience.
Strong commitment to exceptional customer service.
Comfortable using technology, including Microsoft Office, ERP systems, SQL, and web-based tools.
Strong stress-management, time-management, communication, and analytical skills.
Recognized as a positive, collaborative, and engaged leader.
Knowledge of the automotive industry is considered an asset.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

Division: CCH_CAN_NAPA

Reg/Temp: Regular

Salary Grade: UAP - M1A

Dept ID: CC_CAN_0166

Region: CCH_CAN_NAPA_Ontario

Compensation: CAD 70100 - CAD 87600 - yearly

About employer

More about this job

Responsibilities

The Customer Service Manager oversees daily operations, including team scheduling, performance management, and resolving complex customer inquiries. They collaborate with the warehouse team to ensure accurate order fulfillment and support the professional development of the customer service staff.

Requirements

Candidates must have at least five years of customer service or call center experience, including previous supervisory or leadership roles. Proficiency in Microsoft Office, ERP systems, and SQL is required, along with strong analytical and communication skills.

Skills

Customer service
Team leadership
Supervisory experience
Microsoft Office
ERP systems
SQL
Stress management
Time management
Communication
Analytical skills
Staffing
Recruitment
Onboarding
Performance management
Conflict resolution

Benefits

Corporate discounts
Ongoing training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Management
Warehouse Operations
ERP
SQL
Microsoft Office
Automotive Industry
Staffing
Performance Management
Order Fulfillment
Leadership
Logistics
Technical Support
Conflict Resolution
Recruitment
Onboarding
Time Management
Analytical Skills
Communication
Distribution

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Jobs in Canada