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Added 10 mins ago
Business Analyst
Siri InfoSolutions, Inc.
ON · Ontario, Canada
Contract
We are looking for an experienced Business Analyst to lead requirements gathering, business process analysis, solution definition, and stakeholder engagement for medium-to-large enterprise…
Added 10 mins ago
Manager, Fraud Investigations & Controls
Rogers Bank
Toronto, ON
Full-time
Lead, coach, and develop a high-performing team of fraud investigators and analysts responsible for complex fraud investigations, organized fraud activity, and control gap identification.
Added 10 mins ago
Enterprise AI Platform Lead
Tundra Technical Solutions
Toronto, ON
$100 to $128 CAD / hour
Contract
Lead and mentor AI engineers, platform engineers, data scientists, and technical specialists.
Added 10 mins ago
Strategic Account Manager
Uberall
Canada
Full-time
Strategic Support Navigation: Empower customers by educating them on our world-class support ecosystem. Ensure technical issues are handled by specialists so you can remain the strategic…
Added 10 mins ago
ServiceNow HRSD Technical Consultant
Jobgether
Canada
Full-time
As a Senior ServiceNow Technical Consultant, you will lead complex platform implementations from initial requirements through configuration, testing, and deployment.
Added 10 mins ago
AWS Data Platform Engineer
Envision Technology Solutions
Toronto, ON
Contract
Lead and support data platform migration initiatives (On-Prem to AWS Cloud), ideally with Netezza background.
Added 10 mins ago
Senior Data Engineer
Iris Software Inc.
Toronto, ON
Contract
Lead the migration of enterprise data platforms from Netezza and SSIS to AWS-native data architectures using Glue, PySpark, S3, Redshift, and Lambda.
Added 10 mins ago
Senior Project Manager
AgileGrid Solutions
Canada
Full-time
We are seeking an experienced Senior Project Manager with a strong background in mining to lead multidisciplinary engineering teams in delivering capital mining and mineral processing…
Added 10 mins ago
Business Unit Director, Coatings and Construction
Irving Knight Group
Mississauga, ON
$180,000 to $200,000 CAD / year
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The role leads all commercial, marketing and technical activities within the business unit, sets the direction for profitable growth, builds and develops a high performing team, and acts as…
Added 10 mins ago
Senior Digital Architect
2iSolutions Inc.
AB · Edmonton, AB
Contract
8+ years of experience leading cross-functional Agile product teams, providing architectural direction, and mentoring developers and technical leads
Added 10 mins ago
SAP H2R Test Lead (HCM) @ Calgary, AB_ Hybrid
BURGEON IT SERVICES
Calgary, AB
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Lead testing activities for SAP HCM and SuccessFactors programs across the Hire-to-
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Junior Engineer, Software Solution Integration
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
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…market, education, relevant and demonstrated work experience, technical assessment, qualifications, certifications and other relevant…
Added 10 mins ago
Project Manager, HCM Transformation
Kinark Child and Family Services
Markham, ON
$39.31 to $49.14 CAD / hour
Full-time
Lead the planning, execution, monitoring, and successful delivery of enterprise HCM modernization projects.
Added 10 mins ago
Manager, Data Products & Analytics Modernization
BeachHead
Markham, ON
Full-time
Do you want to lead transformative data modernization initiatives and reshape how organizations leverage their data? Apply Now!
Added 10 mins ago
Java Full-Stack Developer Lead
K&K Global Talent Solutions INC.
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Architecture & Design: Design scalable, maintainable full-stack application architectures using React and Spring Boot; establish technical standards and best practices.
Added 10 mins ago
Senior Underground Mining Engineer
DRA Global
Toronto, ON
Full-time
Reporting to DRA’s SVP Mining and Geology in Montreal, you will lead and provide technical assistance in mining engineering for greenfield and brownfield mining projects and operation in…
Added 10 mins ago
Business Analytics Manager
OSL Retail Services
Mississauga, ON
Full-time
We are currently seeking a Business Insights & Analytics Manager. This role lead’s the evolution of our analytics capabilities in the dynamic retail and direct sales industries. The…
Added 10 mins ago
Quality Assurance Manager
VM Food Group
Concord, ON
Full-time
We are seeking an experienced Quality Assurance Manager to lead our Quality Assurance and Food Safety functions within our food manufacturing operation. This role is responsible for…
Added 10 mins ago
Sr Microsoft D365 Business Central Developer
TEEMA
Vancouver, BC
$75 to $90 CAD / hour
Contract
Working closely with the Technical Lead, Finance, IT, business subject matter experts, and external vendors, the consultant will provide hands-on expertise across Business Central…
Added 10 mins ago
Senior Litigation Lawyer
ME Law - Business Litigation Lawyers
Toronto, ON
Full-time
Added 10 mins ago
Interim Network & Systems Administrator - Closing October 9, 2026
Municipality of Port Hope
Port Hope, ON
Temporary
Lead the implementation and management of network security measures, including firewalls, VPNs, and encryption protocols to safeguard sensitive data
Added 10 mins ago
Resident Heavy Equipment Field Tech – Red Deer
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Red Deer, AB
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…This is a working leadership position that combines hands-on technical work with coordination…
Added 11 mins ago
Principal, Energy and Carbon Solutions
WF Group Inc.
Kitchener, ON
Lead client delivery across an assigned portfolio of Energy and Carbon Solutions projects, ensuring client expectations, project objectives, scope, schedule, budget, quality, technical…
Added 11 mins ago
Interim Network & Systems Administrator - Closing October 9, 2026
Municipality of Port Hope
ON
Temporary
Lead the implementation and management of network security measures, including firewalls, VPNs, and encryption protocols to safeguard sensitive data.
Added 26 mins ago
Principal Product Manager, Platform Strategy & Infrastructure (Auth0)
Okta
Toronto, ON
We are looking for a Principal Product Manager to lead the strategic evolution of the Auth0 Platform Infrastructure. In this highly visible, high-impact leadership role, you will be the…

UAP Inc.

Customer Service Manager

525 Boxwood Drive, Cambridge, ON, N3E 1A5, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Company Description

Be part of a community of authentic, proud and trusted people.

Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers.

Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with internal teams and external customers to promote service excellence, a positive culture, and open, transparent communication.

Salary Range: $70,100 – $87,600 annually, commensurate with experience and qualifications.

We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your professional growth throughout your career.

In this key leadership role, you will be responsible for overseeing customer service operations and supporting the team in delivering a consistently high level of service while achieving key operational, performance, and customer satisfaction objectives.

Your responsibilities include:

Lead daily customer service operations, ensuring professional, timely support for inquiries related to pricing, delivery dates, order status, and accessories.
Provide first-level technical support to customer service agents and assist with calls during peak periods.
Oversee the customer service inbox, resolve complaints and complex files, and collaborate with management on projects and service improvements.
Communicate daily with the warehouse team to identify and follow up on potential shipping issues, ensuring timely resolution and accurate order fulfillment.
Partner with Human Resources to plan staffing, recruit, onboard, train, and develop the customer service team.
Manage team scheduling, timesheets, absences, performance, and disciplinary matters while ensuring service, workload, budget, and performance objectives are met.

Qualifications

To join our team, you need, among other things:

Minimum of five years of customer service or call centre experience.
Previous team leadership or supervisory experience.
Strong commitment to exceptional customer service.
Comfortable using technology, including Microsoft Office, ERP systems, SQL, and web-based tools.
Strong stress-management, time-management, communication, and analytical skills.
Recognized as a positive, collaborative, and engaged leader.
Knowledge of the automotive industry is considered an asset.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

Division: CCH_CAN_NAPA

Reg/Temp: Regular

Salary Grade: UAP - M1A

Dept ID: CC_CAN_0166

Region: CCH_CAN_NAPA_Ontario

Compensation: CAD 70100 - CAD 87600 - yearly

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More about this job

Responsibilities

The Customer Service Manager oversees daily operations, including team scheduling, performance management, and resolving complex customer inquiries. They collaborate with the warehouse team to ensure accurate order fulfillment and support the professional development of the customer service staff.

Requirements

Candidates must have at least five years of customer service or call center experience, including previous supervisory or leadership roles. Proficiency in Microsoft Office, ERP systems, and SQL is required, along with strong analytical and communication skills.

Skills

Customer service
Team leadership
Supervisory experience
Microsoft Office
ERP systems
SQL
Stress management
Time management
Communication
Analytical skills
Staffing
Recruitment
Onboarding
Performance management
Conflict resolution

Benefits

Corporate discounts
Ongoing training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Management
Warehouse Operations
ERP
SQL
Microsoft Office
Automotive Industry
Staffing
Performance Management
Order Fulfillment
Leadership
Logistics
Technical Support
Conflict Resolution
Recruitment
Onboarding
Time Management
Analytical Skills
Communication
Distribution

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