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Added 2 mins ago
HF Programs Specialist Adult Programs
YMCA of Greater Toronto
Toronto, ON
Full-time
Reporting to the Health and Fitness Programs Manager, the Programs Specialist (Adult Programs) provides direct leadership to execute all group fitness, recreational sports and individual…
Added 2 mins ago
Customer Solutions Dealer Experience Business Analyst
Napoleon
Barrie, ON
Full-time
Job Purpose: Reporting to the Customer Solutions Senior Manager, the Customer Solutions/Dealer Experience Business Analyst is responsible for understanding the structure, policies and…
Added 2 mins ago
Transition Associate
Wellington-Altus
Saskatoon, SK · Toronto, ON
Full-time
1+ years’ experience in a customer/client-service facing role, or minimum of 1 year as a Junior Transition Associate.
Added 2 mins ago
Specialist, Data Engineering
Sherweb
QC
Full-time
Minimum of 4 years of experience in implementing data extraction, transformation and loading (ETL or ELT or ELTL) processes.
Added 2 mins ago
Engineering Technician
Hubbell Incorporated
Edmonton, AB
Document all problems on wire diagram (WD) and schematics and communicate issues back to the project manager
Added 2 mins ago
Engineering Technician
Hubbell Incorporated
Edmonton, AB
Document all problems on wire diagram (WD) and schematics and communicate issues back to the project manager
Added 2 mins ago
Senior Support Services Administrator - Peterborough
Kawartha Financial Services
Peterborough, ON
Full-time
Support the Support Services Manager - Administration Services with other sundry duties as required.
Added 2 mins ago
Railcar Loader
Cando Rail & Terminals
Edmonton, AB
Full-time
…various products and commodities. Working in a fast-paced, customer-oriented environment, the incumbents must work well in teams to maximize efficiency and safety, while demonstrating a…
Added 2 mins ago
Manager, Financial Planning
Royal Bank of Canada
Montreal, QC
Full-time
…leader you reinforce with your team to achieve a superior client experience and enhance employee capability and engagement while leveraging full RBC capabilities, in platform and across the…
Added 2 mins ago
Warehouse Assistant Manager
Tree of Life Canada
Mississauga, ON
Full-time
The Warehouse Assistant Manager supports the Warehouse Manager with the efficient management of all warehouse functions including budget, warehouse condition, inventory quality, food safety…
Added 2 mins ago
Store Manager
JYSK Canada
Kamloops, BC
$57,000 to $62,000 CAD / year
Full-time
2 years experience in retail management and customer service
Added 2 mins ago
Operations Manager
JYSK Canada
Coquitlam, BC
$46,000 to $53,000 CAD / year
Full-time
As the Operations Manager you will be responsible for protecting JYSK’s assets and minimizing losses though effective execution of loss prevention policies and procedures in store. You will…
Added 2 mins ago
Assistant Manager
JYSK Canada
Winnipeg, MB
Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 2 mins ago
Ward Clerk
University Health Network
Toronto, ON
Contract
Minimum one (1) year recent related clerical experience
Added 2 mins ago
Store Manager - Roundhouse Centre
Reitmans (Canada) Ltée/Ltd
Windsor, ON
Full-time
Reporting to the District Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 2 mins ago
Business Manager, Director - COO Group
Royal Bank of Canada
Toronto, ON
Full-time
Capital Markets Operations is seeking a Business Manager, Director, to join the Global Head of Digital Transformation and Product Development. This is a strategic leadership role focused on…
Added 2 mins ago
Manager, Demand Planning
AbbVie
Montreal, QC
Full-time
The Manager, Demand Planning must have a strong knowledge of the business environment across his/her area of responsibility, including leading the review and analysis of wholesaler and…
Added 16 mins ago
Director of Sales - Material Handling
Brandt Group of Companies
Brossard, QC
Full-time
Brandt Corporate Services Ltd is currently seeking a Sales manager – Material Handling for our Greater Montreal location.
Added 16 mins ago
Fresh Clerk
Community Natural Foods
AB · Edmonton, AB
Full-time
Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention.
Added 16 mins ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Software Developer – CRM – Senior with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), Power BI, data reporting, data integration,…
Added 16 mins ago
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Manager of Diagnostic Imaging, you will be responsible for performing quality diagnostic procedures in accordance with the College of Medical Radiation Technologists and…
Added 16 mins ago
Analyst – TDS Trade Agreement Data Services
TD Securities
Toronto, ON
Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 16 mins ago
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 16 mins ago
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the Surgical Clinical Reviewer’s (SCR) primary responsibility is to collect and submit reliable data to the American…
Added 16 mins ago
Talent Acquisition Specialist
Niagara Regional Police Service (NRPS)
Niagara Falls, ON
Temporary
Apply a customer-centric approach to talent acquisition; create a positive hiring manager and candidate experience throughout the talent acquisition process.

UAP Inc.

Customer Service Manager

Cambridge, ON, Canada

Pay: $70,100 to $87,600 CAD / year
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Be part of a community of authentic, proud and trusted people.

Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers.

Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with internal teams and external customers to promote service excellence, a positive culture, and open, transparent communication.

Salary Range: $70,100 – $87,600 annually, commensurate with experience and qualifications.

We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your professional growth throughout your career.

In this key leadership role, you will be responsible for overseeing customer service operations and supporting the team in delivering a consistently high level of service while achieving key operational, performance, and customer satisfaction objectives.

Your responsibilities include:

Lead daily customer service operations, ensuring professional, timely support for inquiries related to pricing, delivery dates, order status, and accessories.
Provide first-level technical support to customer service agents and assist with calls during peak periods.
Oversee the customer service inbox, resolve complaints and complex files, and collaborate with management on projects and service improvements.
Communicate daily with the warehouse team to identify and follow up on potential shipping issues, ensuring timely resolution and accurate order fulfillment.
Partner with Human Resources to plan staffing, recruit, onboard, train, and develop the customer service team.
Manage team scheduling, timesheets, absences, performance, and disciplinary matters while ensuring service, workload, budget, and performance objectives are met.

Qualifications

To join our team, you need, among other things:

Minimum of five years of customer service or call centre experience.
Previous team leadership or supervisory experience.
Strong commitment to exceptional customer service.
Comfortable using technology, including Microsoft Office, ERP systems, SQL, and web-based tools.
Strong stress-management, time-management, communication, and analytical skills.
Recognized as a positive, collaborative, and engaged leader.
Knowledge of the automotive industry is considered an asset.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

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More about this job

Responsibilities

The Customer Service Manager oversees daily operations, ensuring professional support for inquiries and efficient order fulfillment. They also manage team performance, staffing, and collaborate with the warehouse to resolve shipping issues.

Requirements

Candidates must have at least five years of customer service or call center experience, including previous supervisory experience. Proficiency in Microsoft Office, ERP systems, and SQL is required, along with strong leadership and analytical skills.

Skills

Customer service
Team leadership
Supervisory experience
Microsoft Office
ERP systems
SQL
Web-based tools
Stress management
Time management
Communication
Analytical skills
Staffing
Recruitment
Onboarding
Performance management
Conflict resolution

Benefits

Corporate discounts
Ongoing training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Management
Leadership
Warehouse Operations
ERP
SQL
Microsoft Office
Automotive Industry
Staffing
Recruitment
Performance Management
Order Fulfillment
Technical Support
Distribution
Logistics
Conflict Resolution
Scheduling
Training
Onboarding
Analytical Skills

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