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UAP Inc.

Customer service representative Human Resources

2015 Avenue Haig, Montreal, QC, H1N 3E2, Canada

$40,600 to $61,000 CAD / year · Full-time

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Job details

Pay: $40,600 to $61,000 CAD / year
Job type: Full-time
Experience: A minimum of 1 year of experience in customer service (preferably in a call center).
Posting language: English
Posted: Oct 5, 2026

Original job description

Company Description

At UAP, we believe in nurturing talent at every level of our organization. As a growing player in our team, we're dedicated to providing opportunities for learning and development. We're seeking a motivated and enthusiastic HR colleague to join our team and embark on an exciting journey!

Job Description

Are you passionate about customer service and eager to play a key role in the employee experience? Do you enjoy solving problems, providing solutions, and working in a collaborative environment? This position is for you!

You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help create an exceptional employee experience by building strong relationships and providing fast, accurate, and friendly service.

Your main responsibilities:

Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service;
Serve as the first point of contact for all HR inquiries, determine the necessary actions to resolve them, and escalate complex situations to Level 2 technicians;
Provide clear and accurate information about HR policies, procedures, and processes.

Qualifications

To join our team, you need:

A minimum of 1 year of experience in customer service (preferably in a call center).
Ability to simultaneously manage multiple systems, emails, and phone calls.
Bilingual in French and English, both spoken and written, as you will need to collaborate with colleagues and clients across Canada.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

Division: CCH_CAN_Corpo

Reg/Temp: Regular

Salary Grade: UAP - U1A

Dept ID: CC_CAN_09139013

Region: CCH_CAN_People_and_Culture

Compensation: CAD 40600 - CAD 61000 - yearly

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More about this job

Responsibilities

The employee will serve as the primary point of contact for HR inquiries, providing accurate information on policies and procedures. They will manage employee requests via phone and the ServiceNow ticketing system while escalating complex issues to senior technicians.

Requirements

Candidates must have at least one year of customer service experience, preferably in a call center environment. Proficiency in both French and English is required to support team members across Canada.

Skills

Customer service
Call center
Human resources
Problem solving
ServiceNow
Communication
Bilingualism
Data entry
Relationship building
Policy interpretation

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Customer Service
Call Center
ServiceNow
Employee Experience
HR Policies
Ticketing System
Bilingual
Communication
Problem Solving
Administration
Support

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