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Added 2 mins ago
A
Senior Incident and Problem Manager
Aviso
Toronto, ON
- $115,000 to $125,000 CAD / year
- Full-time
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Added 17 mins ago
M
Dynamics 365 CRM Solution Engineer
Microsoft
Toronto, ON · Ottawa, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
Added 1 hour ago
A
Senior Incident and Problem Manager
Aviso
Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Added 1 hour ago
R
Senior ServiceNow Developer
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Senior ServiceNow Developer on behalf of our client. Our client uses ServiceNow to support a variety of enterprise business processes, including ITSM, IRM/GRC,…
Added 1 hour ago
IF
Lead Full Stack Developer
iA Financial Group (Industrial Alliance)
Quebec, QC
- Full-time
…confident and secure about their future? As a Lead Full Stack Developer, you will play a key role in the analysis, development, integration, testing, and evolution of robust digital…
Added 2 hours ago
EI
Sr Manager, Product Owner
Economical Insurance
Waterloo, ON
- Full-time
Experience with SharePoint, ServiceNow, Jira, Agile methodologies, and product management practices is considered an asset.
Added 4 hours ago
SR
SAP Test Specialist
Stellar Recruitment Inc.
Vancouver, BC
- $80 to $90 CAD / hour
- Contract
Manage testing and defect lifecycles using tools such as SAP Cloud ALM, Tricentis, Azure DevOps, and ServiceNow, including defect tracking, reporting, root cause analysis, and resolution.
Added 4 hours ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Added 4 hours ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Added 4 hours ago
E
Workday Associate Engagement Manager
ERPA
Canada
- Full-time
Ability to learn new systems quickly (JIRA, ServiceNow, Salesforce, etc.)
Added 5 hours ago
Senior Disaster Recovery Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…You will play a key role in executing DR tests and leveraging ServiceNow (SNOW) BCM to maintain technical…
Added 5 hours ago
M
ServiceNow CSM Developer
Millenilink
Canada
- Contract
Millenilink is looking for a ServiceNow CSM Developer to support a customer-facing ServiceNow
Added 5 hours ago
UI
Customer service representative Human Resources
UAP Inc.
Montreal, QC
- $40,600 to $61,000 CAD / year
- Full-time
Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service;
Added 5 hours ago
UI
Customer service representative Human Resources (Contract 1 year)
UAP Inc.
Montreal, QC
- $40,600 to $61,000 CAD / year
- Full-time
Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service;
Added 5 hours ago
PC
ServiceNow Specialist
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
Payments Canada has implemented the ServiceNow platform, with the goal of enhancing our service delivery capabilities for our employees, members, and stakeholders. Reporting to the Manager,…
Added 6 hours ago
L
Technical Support Engineer
Luxoft
Toronto, ON
- Contract
Added 6 hours ago
ED
Senior Quality Engineer/Lead - EN 323
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 6 hours ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Added 7 hours ago
ED
Senior Quality Engineer/Lead - EN 323
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 7 hours ago
UI
Customer service representative Human Resources (Contract 1 year)
UAP Inc.
Montreal, QC
- $40,600 to $61,000 CAD / year
- Full-time
Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service;
Added 7 hours ago
UI
Customer service representative Human Resources
UAP Inc.
Montreal, QC
- $40,600 to $61,000 CAD / year
- Full-time
Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service;
Added 8 hours ago
B
SPECIALIST, INFRASTRUCTURE DELIVERY
BDC
Montreal, QC
- Full-time
Technical skills: Knowledge of IT systems, networks, and initiative management software (such as MS Project, ServiceNow, Azure DevOps, etc.).
Added 8 hours ago
Software Developer (Student Position)
The Canada Life Assurance Company
London, ON
We are looking for Software Developer Students who are eager to learn, build real-world systems, and contribute to meaningful software solutions in a collaborative environment. This student…
Added 8 hours ago
BG
Technical Field Service Technician
BEUMER Group
Edmonton, AB
- Full-time
Utilize service management systems (e.g., ServiceNow or equivalent) to document, track, and resolve service and commissioning cases
Added 9 hours ago
HR
CBTCS Engineering Service Delivery Analyst(Fixed Term)
Hitachi Rail
Toronto, ON
- $69,128 to $103,692 CAD / year
- Full-time
…Experience with incident management and service Desk tools (e.g. ServiceNow, Jira Service…

UAP Inc.

Customer service representative Human Resources

Montreal, QC, Canada

$40,600 to $61,000 CAD / year · Full-time

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Job details

Pay: $40,600 to $61,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: A minimum of 1 year of experience in customer service (preferably in a call center).
Posting language: English
Posted: Oct 5, 2026

Original job description

At UAP, we believe in nurturing talent at every level of our organization. As a growing player in our team, we're dedicated to providing opportunities for learning and development. We're seeking a motivated and enthusiastic HR colleague to join our team and embark on an exciting journey!

Job Description

Are you passionate about customer service and eager to play a key role in the employee experience? Do you enjoy solving problems, providing solutions, and working in a collaborative environment? This position is for you!

You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help create an exceptional employee experience by building strong relationships and providing fast, accurate, and friendly service.

Your main responsibilities:

Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service;
Serve as the first point of contact for all HR inquiries, determine the necessary actions to resolve them, and escalate complex situations to Level 2 technicians;
Provide clear and accurate information about HR policies, procedures, and processes.

Qualifications

To join our team, you need:

A minimum of 1 year of experience in customer service (preferably in a call center).
Ability to simultaneously manage multiple systems, emails, and phone calls.
Bilingual in French and English, both spoken and written, as you will need to collaborate with colleagues and clients across Canada.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

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More about this job

Responsibilities

Respond to employee inquiries by phone and through ServiceNow, providing prompt, courteous, and accurate support on HR policies, procedures, and processes. Serve as the first point of contact for HR questions, resolve issues where possible, and escalate complex cases to Level 2 technicians.

Requirements

Candidates need at least one year of customer service experience, preferably in a call center, and the ability to manage multiple systems, emails, and calls simultaneously. Spoken and written fluency in French and English is required to support colleagues and clients across Canada.

Skills

Customer Service
Human Resources Support
Employee Relations
Problem-Solving
Inquiry Resolution
Ticket Management
ServiceNow
Phone Support
Written Communication
Verbal Communication
French
English
Multitasking
Policy and Procedure Communication
Escalation Management
Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Human Resources
Employee Experience
Employee Inquiries
ServiceNow
Ticketing System
Call Center
Phone Support
HR Policies
HR Procedures
HR Processes
Issue Resolution
Escalation
Level 2 Support
French
English
Multitasking
Employee Support
Canada

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