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Maintain excellent customer service and checkout area

UAP Inc.

Customer service representative Human Resources (Contract 1 year)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 4, 2027
Experience: A minimum of 1 year of experience in customer service (preferably in a call center).
Posting language: English
Posted: Oct 6, 2026

Original job description

At UAP, we believe in nurturing talent at every level of our organization. As a growing player in our team, we're dedicated to providing opportunities for learning and development. We're seeking a motivated and enthusiastic HR colleague to join our team and embark on an exciting journey!

Job Description

Are you passionate about customer service and eager to play a key role in the employee experience? Do you enjoy solving problems, providing solutions, and working in a collaborative environment? This position is for you!

You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help create an exceptional employee experience by building strong relationships and providing fast, accurate, and friendly service.

Your main responsibilities:

Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service;
Serve as the first point of contact for all HR inquiries, determine the necessary actions to resolve them, and escalate complex situations to Level 2 technicians;
Provide clear and accurate information about HR policies, procedures, and processes.

This is a temporary 1 year contract.

Qualifications

To join our team, you need:

A minimum of 1 year of experience in customer service (preferably in a call center).
Ability to simultaneously manage multiple systems, emails, and phone calls.
Bilingual in French and English, both spoken and written, as you will need to collaborate with colleagues and clients across Canada.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

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More about this job

Responsibilities

Respond to employee inquiries by phone and through ServiceNow, providing prompt, courteous, and accurate support on HR policies, procedures, and processes. Serve as the first point of contact for HR questions, resolve issues where possible, and escalate complex cases to Level 2 technicians.

Requirements

At least one year of customer service experience is required, preferably in a call center. Candidates must be able to manage multiple systems, emails, and calls simultaneously and be fluent in spoken and written French and English.

Skills

Customer Service
Employee Support
Human Resources
Problem Solving
Communication
Call Center Operations
Multitasking
French
English
Ticketing Systems
Escalation Management
Policy Communication

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Customer Service
Employee Experience
Employee Inquiries
ServiceNow
Ticketing System
Call Center
HR Policies
HR Procedures
HR Processes
First Point Of Contact
Level 2 Escalation
Problem Solving
Multitasking
Phone Support
Email Support
French
English
Bilingual Communication

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