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UAP Inc.

Customer service representative Human Resources (Contract 1 year)

2015 Avenue Haig, Montreal, QC, H1N 3E2, Canada

Full-time

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Job details

Job type: Full-time
Experience: A minimum of 1 year of experience in customer service (preferably in a call center).
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Description

At UAP, we believe in nurturing talent at every level of our organization. As a growing player in our team, we're dedicated to providing opportunities for learning and development. We're seeking a motivated and enthusiastic HR colleague to join our team and embark on an exciting journey!

Job Description

Are you passionate about customer service and eager to play a key role in the employee experience? Do you enjoy solving problems, providing solutions, and working in a collaborative environment? This position is for you!

You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help create an exceptional employee experience by building strong relationships and providing fast, accurate, and friendly service.

Your main responsibilities:

Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service;
Serve as the first point of contact for all HR inquiries, determine the necessary actions to resolve them, and escalate complex situations to Level 2 technicians;
Provide clear and accurate information about HR policies, procedures, and processes.

This is a temporary 1 year contract.

Qualifications

To join our team, you need:

A minimum of 1 year of experience in customer service (preferably in a call center).
Ability to simultaneously manage multiple systems, emails, and phone calls.
Bilingual in French and English, both spoken and written, as you will need to collaborate with colleagues and clients across Canada.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

Division: CCH_CAN_Corpo

Reg/Temp: Fixed Term (Fixed Term)

Salary Grade: UAP - U1A

Dept ID: CC_CAN_09139013

Region: CCH_CAN_People_and_Culture

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More about this job

Responsibilities

The incumbent will serve as the primary point of contact for HR inquiries across Canada, providing support via phone and the ServiceNow ticketing system. They are responsible for resolving employee questions regarding HR policies and procedures while escalating complex issues to the appropriate technical level.

Requirements

Candidates must have at least one year of customer service experience, preferably within a call center environment. Proficiency in both French and English is required to effectively support team members across Canada.

Skills

Customer service
Human resources
Problem solving
ServiceNow
Communication
Bilingualism
Call center operations
Policy interpretation
Data entry
Relationship building

Benefits

Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Customer Service
ServiceNow
Ticketing System
HR Policies
Employee Experience
Call Center
Bilingual
Contract
Administration
Support
Communication

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