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Added 1 min ago
Part-Time Retail Staff
Brewers Retail Inc
Kingston, ON
Part-time
…includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage alcohol recycling and stewardship. Our success is driven by the people behind our…
Added 1 min ago
Part-Time Retail Staff
Brewers Retail Inc
Ottawa, ON
Part-time
…includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage alcohol recycling and stewardship. Our success is driven by the people behind our…
Added 17 mins ago
Pharmacy Technician - (Calgary, AB) - Onsite
Sentrex Health Solutions
Calgary, AB
Full-time
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their…
Added 17 mins ago
Pharmacy Clerk (Calgary, AB) - Onsite
Sentrex Health Solutions
Calgary, AB
Full-time
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their…
Added 17 mins ago
Pharmacy Assistant (Vancouver, On-Site)
Sentrex Health Solutions
Vancouver, BC
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A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their…
Added 17 mins ago
Pharmacy Clerk (Vancouver, On-Site)
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Full-time
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Added 17 mins ago
Electrician
Cornerstone Building Brands
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Full-time
…by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an…
Added 30 mins ago
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Added 30 mins ago
Electrician
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…by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an…
Added 1 hour ago
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Contract
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W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million…
Added 1 hour ago
Warehouse Associate (Reach Truck Operator) - $20/hour
Sysco Canada Inc.
Mississauga, ON
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…industry. Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture…
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Customer Service Representative Grande Prairie AB
BEARCOM CANADA CORP
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$21 to $25 CAD / hour
Other
Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
Added 13 hours ago
Local Delivery Driver - Class AZ/DZ CDL
Manufacturing Job Site
Mississauga, ON
Internship
Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we…
Added 13 hours ago
Local Delivery Driver - Class 1/3 CDL
Manufacturing Job Site
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Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we…

UAP Inc.

Customer Service Specialist - Bilingual

1925 Meadowvale blvd., Mississauga, ON, L5N 0H5, Canada

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company Description

Be part of a community of authentic, proud and trusted people.

Our Heavy Vehicle Parts Division is Canada’s largest truck and heavy-duty vehicle parts distribution network. This division’s banners include Traction, TW and Cadel. Servicing the transport, construction and farming sectors, we keep them moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers.

Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

TW, Canada’s leading distributor of parts and accessories for the diesel engine and heavy equipment markets, is seeking a Bilingual Customer Service Specialist (English/French) to join our team in Mississauga, Ontario.

Our Customer Service team is committed to delivering exceptional support to customers. We are looking for a friendly, resourceful, and knowledgeable professional who can provide accurate product information, responsive service, and effective solutions.

Salary Range: $49,100 – $53,300 annually, commensurate with experience and qualifications.

Key Responsibilities

Process a high volume of customer orders and inquiries by phone and email in a professional and courteous manner.
Manage product returns and provide the information needed to ensure an accurate and seamless process.
Research parts, inventory availability, and pricing through the warehouse management system (WMS), while documenting lost sales and their causes.
Partner with management and sales teams to improve efficiencies, uphold company policies, and support evolving business needs.
Develop expertise in products and solutions to confidently respond to questions related to products, pricing, and shipping.
Build productive, long-term customer relationships, anticipate customer needs, and identify relevant upselling opportunities.
Complete special projects and other duties as assigned.

Qualifications

To join our team, you must, among other things:

Bilingual in English and French, both written and spoken, to support customers and colleagues across Canada.
Two or more years of customer service or related experience.
Strong organizational skills and a customer-focused approach.
Intermediate proficiency with Microsoft Office Suite.
Ability to address customer concerns effectively and de-escalate challenging situations.
Knowledge of the heavy vehicle parts market, or related industry experience, is an asset.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

Division: CCH_CAN_HV

Reg/Temp: Regular

Salary Grade: UAP - U2A

Dept ID: CC_CAN_0283

Region: CCH_CAN_HV_Central

Compensation: CAD 49100 - CAD 53300 - yearly

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More about this job

Responsibilities

The specialist will process high volumes of customer orders and inquiries while managing product returns and inventory research. They will also collaborate with sales teams to improve efficiencies and build long-term customer relationships.

Requirements

Candidates must be bilingual in English and French and possess at least two years of customer service experience. Proficiency in Microsoft Office and the ability to handle challenging customer situations are also required.

Skills

Customer Service
Bilingual
Order Processing
Inventory Management
Product Knowledge
Microsoft Office Suite
Conflict Resolution
Communication
Relationship Building
Upselling
Warehouse Management System
Documentation
Problem Solving
Heavy Vehicle Parts Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Heavy Vehicle Parts
Order Processing
Inventory Management
Warehouse Management System
Microsoft Office
Diesel Engine
Heavy Equipment
Sales Support
Product Returns
Pricing
Shipping
Upselling
Customer Relations
Communication
Conflict De-escalation
Distribution Network

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