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FG
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UAP Inc.

NAPA - Client Service Agent / Agent.e, service client

315 Kenmount Road, St. John's, NL, A1B 3P9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English · French
Posted: Nov 9, 2026

Original job description

English section of this bilingual listing.

Company Description

Be part of a community of authentic, proud and trusted people

At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.

Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

Work in a pleasant working environment, with a dedicated team. Respond to calls and email messages from customers on various topics such as placing, tracking and verifying order statuses, verifying and correcting delivery errors, giving return authorizations and verifying credit reconciliation requests. Communicate internally with different departments in order to properly respond to customer requests. Be a good support for customers every day.

Main Responsibilities :

Help customers place, verify and track orders with suppliers.
Communicate with customers on various subjects such as corrections of delivery errors, credit reconciliations, manual invoicing of orders if necessary and the reasons for refusing credit and carry out the necessary research for all customer credit requests.
Give return merchandise authorizations to the DC and request return authorizations from suppliers as needed for direct returns.
Answer calls and emails and direct customers as needed to the correct department
Carry out any other related tasks requested by the manager such as memo of policy changes or messages announcing a change.

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Qualifications

To join our team, you will need among other things:

Bilingualism, French and English, (spoken and written) because as part of your duties, you will have to collaborate frequently with internal clients across Canada.
Very good knowledge of the Microsoft Office suite (Excel in particular)
College diploma (preferred) combined with 1 year of experience in a similar role.
Assets: Speed and accuracy in data entry and knowledge of AS400

----------------------------------------------------------------------

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

Division: CCH_CAN_NAPA

Reg/Temp: Regular

Salary Grade: UAP - SS1

Department: 03809900 - CMAX Kenmount

Dept ID: CC_CAN_0380

Region: CCH_CAN_NAPA_Atlantic

Read the full bilingual original

Company Description

Faites partie d’une communauté de gens authentiques et fiers en qui on peut avoir confiance

Chez UAP, nous ne distribuons pas seulement des pièces pour automobiles et véhicules lourds partout au pays; dans notre esprit nous gardons les Canadiens en mouvement, quelle que soit la situation. Cela procure un environnement de travail très spécial. Nous bénéficions de l’expérience et de la force de notre parcours centenaire et nous avons la volonté de toujours mieux collaborer et de surpasser les attentes de nos collègues et clients. Nos quelques 5000 collègues servent avec fierté des milliers de clients chaque jour à travers le Canada.

Faites-nous parvenir votre CV et joignez-vous à une entreprise humaine dont l’excellence fait sa réputation!

Job Description

Main Responsibilities :

Help customers place, verify and track orders with suppliers.
Communicate with customers on various subjects such as corrections of delivery errors, credit reconciliations, manual invoicing of orders if necessary and the reasons for refusing credit and carry out the necessary research for all customer credit requests.
Give return merchandise authorizations to the DC and request return authorizations from suppliers as needed for direct returns.
Answer calls and emails and direct customers as needed to the correct department
Carry out any other related tasks requested by the manager such as memo of policy changes or messages announcing a change.

----------------------------------------------------------------------------------------------------------

Travailler dans un environnement de travail agréable, avec une équipe dévouée. Répondre à des appels et messages courriel des clients sur différents sujets tel que placer, suivre et vérifier les états des commandes, vérifier et corriger les erreurs de livraison, donner des autorisations de retour et vérifier les demandes de réconciliation des crédits. Communiquer à l’interne avec diffèrent départements afin de bien répondre aux demandes des clients. Être un bon support pour les clients à tous les jours.

Vos responsabilités principales :

Aider les clients à placer, vérifier et suivre les commandes auprès des fournisseurs
Communiquer avec les clients sur différents sujets tel que les corrections des erreurs de livraison, réconciliations des crédits, facturations manuelles des commandes au besoin et les raisons du refus d’un crédit, et effectuer les recherches nécessaires pour toutes demandes de crédit des clients
Donner des autorisations de retour de marchandise au CD et demander aux fournisseurs des autorisations de retour au besoin pour les retours directs
Répondre aux appels et courriels et diriger les clients au besoin vers le bon département
Effectuer toutes autres tâches connexes demandées par le.la gestionnaire tel que mémo de changements de politiques ou messages d’annonce d’un changement

Qualifications

To join our team, you will need among other things:

Bilingualism, French and English, (spoken and written) because as part of your duties, you will have to collaborate frequently with internal clients across Canada.
Very good knowledge of the Microsoft Office suite (Excel in particular)
College diploma (preferred) combined with 1 year of experience in a similar role.
Assets: Speed and accuracy in data entry and knowledge of AS400

----------------------------------------------------------------------

Pour vous joindre à notre équipe, il faut, entre autres :

Bilinguisme, français et anglais, (parlé et écrit) car dans le cadre de vos fonctions, vous aurez à collaborer fréquemment avec des clients internes à travers le Canada.
Très bonne connaissance de la suite Microsoft Office (Excel en particulier)
Diplôme d'études collégiales (souhaitable) jumelé à 1 an d’expérience dans un poste similaire.
Atouts : Rapidité et exactitude dans l’entrée des données et connaissance AS400

Additional Information

Division: CCH_CAN_NAPA

Reg/Temp: Regular

Salary Grade: UAP - SS1

Department: 03809900 - CMAX Kenmount

Dept ID: CC_CAN_0380

Region: CCH_CAN_NAPA_Atlantic

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More about this job

Responsibilities

The Client Service Agent is responsible for managing customer orders, tracking shipments, and resolving delivery or billing discrepancies. They also act as a primary point of contact for customer inquiries and coordinate with internal departments to ensure service excellence.

Requirements

Candidates must be bilingual in English and French and possess strong proficiency in Microsoft Office, particularly Excel. A college diploma and at least one year of relevant experience are preferred for this role.

Skills

Customer Service
Order Tracking
Data Entry
Microsoft Office
Excel
AS400
Bilingualism
Communication
Credit Reconciliation
Invoicing
Problem Solving
Order Processing

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Microsoft Office
Excel
AS400
Bilingual
Data Entry
Credit Reconciliation
Invoicing
Logistics
Supply Chain
Client Support
Order Tracking
Return Authorization
Automotive Parts
Heavy Vehicle Parts
Communication
Administrative Support

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