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Store excellence manager
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UAP Inc.

Store excellence manager

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 2+ years of experience in store management and team coaching.
Posting language: English
Posted: Nov 4, 2026

Original job description

At UAP, we drive the future of the automotive and heavy vehicle parts industry through unmatched service and innovative solutions. Our passionate team is at the heart of our success. They are dedicated to maintaining strong relationships and delivering exceptional service. Join us and be part of a dynamic company that keeps Canada moving.

Job Description

The Store Excellence Manager is responsible, along with their team of project specialists and coordinators, for process improvement, the creation of standard operating procedures (SOPs), monitoring store excellence, and providing consulting services to NAPA, Altrom, and Traction locations nationwide. They work to improve store processes by proposing concrete solutions. Relying on Lean Six Sigma principles and collaborating closely with Operations Directors (GOM and DOM), they provide solid support to all store activities while leading a team dedicated to operational support and excellence.

Specifically, the selected candidate will:

Lead the team of project management specialists and coordinators.
Manage the departmental budget, team performance, and HR requests.
Develop team members' skills and define their career paths.
Foster a healthy, positive, and empathetic work environment focused on well-being.
Evaluate projects using Lean Six Sigma principles.
Determine project ROI, sustainability, and improvement potential.
Collaborate with store management to validate and support projects.
Align priorities with the Network Operations Director for applicability at UAP.
Drive integration and the onboarding project with GPC.
Collaborate with GPC on defining store operational roles.
Partner with UAP Training and Development to support projects.
Create, review, and optimize store policies and standard operating procedures (SOPs).

Qualifications

Required Qualifications

Degree in Business Administration, Operations Management, Logistics, or Engineering.
2+ years of experience in store management and team coaching.
Excellent leadership and people management skills, with the ability to inspire and motivate teams to achieve exceptional results.
Proven experience in personnel management, including professional development, career growth, and succession planning.
Strong understanding of store operations as well as related policies and procedures (Distribution Center operations experience is an asset).
Excellent communication skills in both English and French, written and spoken, as this role requires regular collaboration with internal clients across Canada.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

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More about this job

Responsibilities

Lead a team of project specialists and coordinators, managing departmental budgets, team performance, and employee development. Improve store operations nationwide by evaluating projects with Lean Six Sigma principles, developing and optimizing policies and SOPs, and collaborating with operations leaders and partners.

Requirements

A degree in Business Administration, Operations Management, Logistics, or Engineering and at least two years of experience in store management and team coaching are required. Candidates should have strong leadership and personnel-management skills, a solid understanding of store operations and related procedures, and excellent written and spoken English and French.

Skills

Team Leadership
People Management
Store Operations
Lean Six Sigma
Process Improvement
Project Management
Standard Operating Procedures
Budget Management
Performance Management
Employee Development
Career Planning
Succession Planning
Return on Investment Analysis
Stakeholder Collaboration
Communication
Policy Development

Visa sponsorship

Not detected in the job text

Keywords

Store Excellence
Store Operations
Lean Six Sigma
Process Improvement
Project Management
Standard Operating Procedures
SOPs
Budget Management
Team Performance
Personnel Management
Employee Development
Career Paths
Succession Planning
Return On Investment
Project Sustainability
Operational Policies
Store Management
Network Operations
Onboarding
Training And Development
Automotive Parts
Heavy Vehicle Parts
English
French

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