Leasing Coordinator

The Opportunity

The Property Leasing Coordinator reports to the Property Manager and will be responsible for the promotion of our portfolio and community and assisting tenants with all tasks required to help smooth their transition to our neighbourhoods. You will be in regular contact with the UBC Housing and Relocation Services office who deal with faculty/staff rental programs, loan programs, realtors, other information and more.

The role ensures all tenants and prospective tenants receive personalized service from the start and develop strong relations during tenancy. We provide exceptional, tailored customer service to the faculty and staff of UBC, and so excellent communication skills, both verbal and written, is essential. You will be the first point of contact for leasing matters, and therefore will need to respond promptly and demonstrate professionalism at all times.

Key Responsibilities (include, but are not limited to):

• Answer phone enquiries and respond promptly to emails regarding potential tenancy questions, including office walk-in’s
• Communicate with applicants regarding suite availability and ensure follow-up is completed to waitlist inquiries, promptly
• Conduct suite viewings and building tours in order to promote leasing and minimize vacancy
• HRS (UBC Housing and Relocation Services) Office requirements
• Tracking all phone, emails, walk-ins and record in spreadsheet
• Co-ordinate with Housing Programs Coordinator: Applicant tracking for housing (Update weekly/ad hoc spreadsheet)
• Tracking Client/VIP
• Updating vacancy spreadsheet
• Provide HRS Office with any Ad Hoc Information Request from VGH
• Communicate with applicants and ensure follow-up is completed to waitlist inquiries and suite availability information
• Complete and review:
• o   Confirmation of UBC employment and VGH eligibility
• o   Prepare new lease
• o   Track lease agreement end dates
• o   Input Accounting forms into Yardi
• Assists Property Administrators with parking and storage audits
• Assist and provide information to management for future development projects about housing trends, requirements, suggestions.
• Participating in regular marketing meetings as requested
• Participate in weekly VGH operations meetings
• Other administrative tasks that may be required as directed by the Property Manager

Competencies and Qualifications

· A relevant Diploma or Degree.

· A minimum of 2 years’ experience in the real estate or property management industries.

· Communicates effectively and professionally, both oral and written

· Develops and sustains cooperative working relationships, professional phone manner

· Mature and self-motivated team player

· Allocates one’s time effectively and manages tight deadlines

· Able to resolve problems using facts and sound reasoning

· Proficiency with MS Office

· Experience with Yardi Voyager is an asset.

• ·       Demonstrated knowledge of all governing legislation such as Residential Tenancy Act; Human Rights Code; Personal Information Protection Act of British Columbia; Building code, Fire Code and Occupational Health and Safety.