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Uber

Account Manager I, Eats SMB

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 3+ years of experience in account management, operations, sales or customer-facing functions.
Posting language: English
Posted: Oct 27, 2026

Original job description

About The Role And Team

Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber’s mission to move the real world.

The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energised by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.

This position is based in Toronto, Canada and follows a hybrid work schedule, with employees in the office Tuesday–Thursday.

What You’ll Do

Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Basic Qualifications

3+ years of experience in account management, operations, sales or customer-facing functions.
Ability to negotiate with external partners and overcoming objections to gain commitment.
Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
Fluency in the local language of the market, and professional proficiency in English.
High school diploma or equivalent.

Preferred Qualifications

Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
Demonstrated problem-solving ability to solve gaps in merchant processes.
Stakeholder management skills with the ability to influence without authority.

For Canada-based roles: The total on-target earnings (OTE) range for this position is CAD $87,857 - CAD $97,857. The OTE includes a base salary range of CAD $61,500 per year - CAD $68,500 per year and an annualized cash variable incentive target of CAD $26,357 - CAD $29,357.

You may be offered an equity award & other types of comp. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply About employer

More about this job

Responsibilities

Manage and grow a portfolio of small and medium-sized restaurant partners by using data and market insights to improve performance, resolve issues, and increase adoption of Uber Eats features and services. Collaborate with operations, marketing, and product teams to strengthen partner relationships and inform regional strategies.

Requirements

Requires at least three years of experience in account management, operations, sales, or another customer-facing role, along with negotiation skills, adaptability in ambiguous environments, and the ability to use data to manage a portfolio. A high school diploma or equivalent and fluency in the local market language with professional English proficiency are required; Salesforce and spreadsheet proficiency are preferred.

Skills

Account Management
Partnership Building
Negotiation
Objection Handling
Portfolio Management
Data-Driven Decision-Making
KPI Tracking
Sales Lifecycle Management
Problem-Solving
Stakeholder Management
Influencing Without Authority
Merchant Issue Resolution
Cross-Functional Collaboration
Salesforce
Google Sheets
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Uber Eats
Account Management
Small And Medium-Sized Businesses
Restaurant Partners
Portfolio Management
Partner Growth
Negotiation
Objection Handling
Data-Driven Insights
Key Performance Indicators
Sales Lifecycle Management
Merchant Processes
Feature Adoption
Marketing Products
Salesforce
Google Sheets
Microsoft Excel
Stakeholder Management
Cross-Functional Collaboration
Operations
Marketing
Product
Local Market Strategy

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