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Added 8 mins ago
LE
Key Account Manager, IT Retail
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including…
Added 8 mins ago
GC
Senior Engineer, Geotechnical
Glencore Canada
Sparwood, BC
- Full-time
Reporting to the Manager, Geological Engineering, the Senior Engineer, Geotechnical is responsible for:
Added 8 mins ago
DD
#2251 - Early Childhood Educator | Permanent Full Time
Developmental Disabilities Association
Richmond, BC
- Full-time
…interact on a daily basis. The ECE works in conjunction with the Manager to ensure the needs of the children are…
Added 8 mins ago
RL
Lead, Manufacturing Engineer
Rocket Lab
Toronto, ON
- Full-time
…Toronto, Ontario, Canada, this role reports to the engineering manager and is responsible for leading the manufacturing team to improve efficiency and yield in the production of ADCS…
Added 8 mins ago
LO
LensCrafters - Licensed Assistant Manager - #942 Kitchener
Luxottica of America, Inc.
Kitchener, ON
- Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 8 mins ago
LO
LensCrafters - Licensed Assistant Manager - #941 Guelph ON
Luxottica of America, Inc.
Guelph, ON
- Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 8 mins ago
T
Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
- Full-time
Lead the end-to-end technical design and delivery of Salesforce Loyalty Management capabilities, including member management, loyalty programs, rewards, promotions, partner management, and…
Added 24 mins ago
Software Development Manager, Alexa Connections
Amazon
Toronto, ON
As a Software Development Manager, you will be responsible for building and managing a team to work on the Communications Software Features we are developing on our devices. In this role,…
Added 39 mins ago
TI
Salesforce Delivery Lead
Techpros IT Solutions Inc.
Toronto, ON
- Contract
…stack. Techpros IT Solutions Inc. partners with clients to design and implement scalable solutions that align with business goals. The team includes solution architects and technical…
Added 39 mins ago
A
Chef De Projet / Project Manager
Actalent
MB · Saint-Laurent, MB
- $40 to $55 CAD / hour
- Contract
Added 54 mins ago
C
Sr. Manager, Email and Distributed Marketing
CIBC
Toronto, ON
- Full-time
As Senior Manager, Email and Distributed Marketing you will support the strategy and lead the execution, governance, and optimization of advisor and business-driven email communications…
Added 54 mins ago
W
Senior Piping Designer
Worley
Sarnia, ON
- Full-time
Preparation of design drawings and documentation, including line and material lists using project specifications in accordance with established design practices, standards, and procedures.
Added 54 mins ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
…resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides…
Added 1 hour ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…enterprise resource planning (ERP) systems, system analysis and design, and business solutions development. The ideal candidate will have hands-on knowledge of PeopleSoft HCM upgrades,…
Added 1 hour ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…enterprise resource planning (ERP) systems, system analysis and design, and business solutions development. The ideal candidate will have hands-on knowledge of PeopleSoft HCM upgrades,…
Added 1 hour ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – 3 Days Onsite, subject to the Hiring Manager’s discretion
Added 1 hour ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – 3 Days Onsite, subject to the Hiring Manager’s discretion
Added 1 hour ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…PeopleSoft Human Capital Management (HCM), system analysis and design, application upgrades, and enterprise-level HR and payroll systems. The ideal candidate will have experience with…
Added 1 hour ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…PeopleSoft Human Capital Management (HCM), system analysis and design, application upgrades, and enterprise-level HR and payroll systems. The ideal candidate will have experience with…
Added 1 hour ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…enterprise resource planning (ERP) systems, system analysis and design, and business solutions development. The ideal candidate will have hands-on knowledge of PeopleSoft HCM upgrades,…
Added 1 hour ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – 3 Days Onsite, subject to the Hiring Manager’s discretion
Added 1 hour ago
SM
RQ00795 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid, with onsite attendance as determined by the Hiring Manager
Added 1 hour ago
SM
RQ00795 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid, with onsite attendance as determined by the Hiring Manager
Added 1 hour ago
SM
RQ00795 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid, with onsite attendance as determined by the Hiring Manager
Added 1 hour ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…

Uber

Customer Success Manager, Global Delivery Partnerships

Toronto, ON, Canada

For Canada-based roles: The base salary range for this role is CAD $102,000 per year - CAD $113,000 per year. · Full-time

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Job details

Pay: For Canada-based roles: The base salary range for this role is CAD $102,000 per year - CAD $113,000 per year.
Job type: Full-time
Apply by: Nov 25, 2026
Experience: At least 4 years of full time experience
Posting language: English
Posted: Oct 26, 2026

Original job description

About The Role

As a Customer Success Manager (CSM) on the GDP Delivery team, you will play a critical role in ensuring merchant success across Uber's delivery platform. This role sits at the intersection of operations, data, and relationship management - you will use performance insights and operational expertise to drive real business outcomes for our merchant partners.

The CSM is 70% focused on optimizing operational health - including operational efficiency, customer experience, and financial health - and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts in close partnership with Account Managers (AMs).

You will own merchant operational health end-to-end: diagnosing performance gaps, designing data-backed solutions, driving product adoption, and serving as a trusted advisor to your portfolio of merchant partners. You will work cross-functionally to advocate for your merchants and continuously improve our platform.

What You'll Do

Operational Optimization: Serve as a trusted operational advisor to merchants - diagnosing performance gaps, recommending Uber-backed solutions (e.g., POS integrations, menu optimization), and tracking key metrics like defect rate, uptime, and fulfillment speed to drive continuous improvement.
Performance & Insights: Monitor merchant performance using existing dashboards and reporting tools; lead QBR preparation and translate insights into clear recommendations for AMs and senior leadership.
Product Adoption & Engagement: Drive adoption of Uber's product suite (e.g., POS endpoints implemented) by developing tailored approaches and supporting pilot programs that increase feature utilization and merchant satisfaction.
Collaboration with Account Managers: Partner closely with AMs to share merchant feedback, align on account strategy, and run joint business reviews. Travel as needed for key client meetings.
Retention & Churn Prevention: Proactively identify at-risk storefronts, develop retention plans, and advocate cross-functionally to resolve issues before they escalate.

Basic Qualifications

At least 4 years of full time experience
Experience in B2B operations - Sales, Customer Success, Account Management, or upper management in retail/food industry
Bachelor's degree

Preferred Qualifications

Experience in consulting, account management, or a similar client-facing role
Experience in food delivery, third-party marketplaces, or high-growth tech companies
Proficiency in SQL, with the ability to pull and interpret data to support analysis and decision-making
Excellent communication, negotiation, and organizational skills - able to present
Demonstrated experience using performance metrics and customer insights to inform decisions and drive business outcomes
Analytical ability - Comfortable working with data and performance metrics; ability to translate insights into clear, actionable recommendations for merchants and internal stakeholders
Operational Excellence - Proven ability to identify merchant process inefficiencies and design scalable, data-backed solutions
Process Optimization - Proactively suggests and implements tailored solutions to improve efficiency at scale
Cross-Functional Collaboration - Strong ability to work across functions and drive influence with multiple stakeholders at varying levels of seniority
French speaking preferred

For Canada-based roles: The base salary range for this role is CAD $102,000 per year - CAD $113,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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More about this job

Responsibilities

Own operational health for a portfolio of merchants by diagnosing performance gaps, recommending data-backed improvements, driving product adoption, and preventing churn. Partner with Account Managers and cross-functional teams to review performance, share merchant insights, support revenue growth, and advocate for merchant needs.

Requirements

Requires at least four years of full-time experience in B2B operations, such as sales, customer success, or account management, or upper management in the retail or food industry, plus a bachelor's degree. Preferred qualifications include client-facing experience, SQL proficiency, strong analytical and communication skills, operational and process optimization experience, and French language ability.

Skills

Customer Success
B2B Operations
Account Management
Operational Optimization
Performance Analysis
SQL
Data-Driven Decision-Making
Product Adoption
Merchant Retention
Churn Prevention
Cross-Functional Collaboration
Stakeholder Management
Communication
Negotiation
Process Optimization
Business Reviews

Benefits

Bonus Program
Equity Award
Other Compensation
Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Global Delivery Partnerships
Uber Delivery Platform
Merchant Operations
B2B Operations
Account Management
Operational Health
Operational Efficiency
Customer Experience
Financial Health
SQL
Performance Metrics
Dashboards
Reporting Tools
Quarterly Business Reviews
POS Integrations
POS Endpoints
Menu Optimization
Product Adoption
Pilot Programs
Revenue Growth
Upselling
Cross-Selling
Merchant Retention
Churn Prevention
Third-Party Marketplaces
Food Delivery
Data Analysis
Process Optimization
French

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