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Added 19 mins ago
VS
Healthcare Aide (2026-10963)
Verve Senior Living
Regina, SK
- Full-time
At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything…
Added 19 mins ago
SS
Growth Product Manager
Smart, Savvy + Associates (Recruitment Agency)
Vancouver, BC
- Contract
Smart, Savvy + Associates is pleased to partner with Technical Safety BC in their search for a Growth Product Manager in a 18-20 month maternity leave contract.
Added 19 mins ago
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Project Manager (D&S Canada) - Acquisition and Updates-EN
CAE
Ottawa, ON
- Full-time
This position offers regular exposure to senior CAE leadership, customers, government stakeholders, and industry partners while contributing to strategically important Canadian defence and…
Added 19 mins ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
As an IT Project Manager, you will be responsible for planning, executing, and delivering projects focused on aligning global and local technology strategies for IT Infrastructure (Servers…
Added 19 mins ago
AC
Senior Technical Sourcing Specialist (Engineering Background)
Amphenol Communications Solutions
Markham, ON
- Full-time
Relationship Manager: Adept at building strong, collaborative relationships with suppliers and internal teams.
Added 19 mins ago
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Project Manager (D&S Canada) - Acquisition and Updates-EN
CAE
Montreal, QC
- Full-time
This position offers regular exposure to senior CAE leadership, customers, government stakeholders, and industry partners while contributing to strategically important Canadian defence and…
Added 19 mins ago
TM
Environmental Manager
The Miller Group
Markham, ON
- Full-time
The Environmental Manager is responsible for leading and advancing environmental strategy, governance, and compliance across all divisions of The Miller Group. This role provides leadership…
Added 19 mins ago
AC
Accountant
Aramark Canada
Mississauga, ON
- Full-time
Communicate results with operations management, senior operations management and senior financial management.
Added 19 mins ago
IT
Maintenance Manager
Irving Tissue
Toronto, ON
- Full-time
Communication & Influence: Communicate effectively across functions and with senior leadership, reporting results, risks, gaps, and improvement plans.
Added 20 mins ago
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Staff Specialist, Regulatory Affairs (16 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $85,000 to $135,000 CAD / year
- Full-time
The Staff Specialist of Regulatory Affairs reports directly to the Senior Manager of Regulatory Affairs. This position is responsible for supporting MMS Dispensing products consisting of…
Added 20 mins ago
Vice-President & Chief Commercial Officer, ClaimSecure
The Canada Life Assurance Company
Toronto, ON
ClaimSecure, a wholly owned subsidiary of Canada Life, is a leading third-party payer and pharmacy benefits manager in the group insurance industry, supporting thousands of benefit plan…
Added 20 mins ago
Senior Manager - Capital Markets
EY
Toronto, ON
As a Senior Manager in Capital Markets, you will play a critical leadership role in expanding and elevating our Capital Markets practice. You will own the vision for the future of Capital…
Added 35 mins ago
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Senior Demand Generation Manager
Trulioo
Remote, Canada
- Full-time
- Remote
Reporting to the Head of Marketing, the Senior Demand Generation Manager is responsible for owning net new pipeline for mid-market and enterprise accounts, with a real account-based motion…
Added 50 mins ago
AC
Senior Manager Global Internal Audit and Internal Controls
Alimentation Couche-Tard
Laval, QC
- Internship
Coordinate annual ICOFR scoping, planning, and risk assessment activities, and support program governance.
Added 50 mins ago
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Business Analytics Specialist, Temporary
Aviso
Toronto, ON
- Temporary
Reporting to the Senior Director of Data Science and AI Enablement, you will be instrumental in supporting the business analytics functions at Aviso Wealth. Principle responsibilities…
Added 50 mins ago
CN
Sr. Safety Advisor (6 Months)
Civeo North America
AB · Alberta, Canada
- Full-time
Reporting to the Safety Manager, this role is responsible for developing and presenting comprehensive overviews of positions within the general operations of Civeo’s business units, with a…
Added 50 mins ago
LC
Regional Pharmacy Director
Loblaw Companies Limited
Toronto, ON
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 50 mins ago
S
CTTO - Project Manager
Sobeys
Mississauga, ON
- Full-time
…currently have a permanent fulltime opportunity for a Project Manager. This is a hybrid opportunity that can be based out of our offices in Mississauga, ON or Montreal,…
Added 50 mins ago
GG
Electrical Engineer
Giampaolo Group Inc.
Brampton, ON
- Full-time
Reporting to the Senior Director, Engineering and Maintenance, the Electrical Engineer will provide support across a variety of functional groups by providing innovative solutions that…
Added 50 mins ago
CA
Senior Estimator
Cementation Americas
North Bay, ON
- Full-time
Reporting to the Manager of Estimating, the Senior Estimator works closely with the Estimating & Studies Team to respond to client tender requests and provide ongoing support to Operations…
Added 50 mins ago
TS
Electrical Lead (Engineering)
Tetranex Solutions Inc.
Calgary, AB
- Full-time
…who enjoys hands-on technical work, collaboration with other senior engineers, and taking ownership of electrical engineering scopes across multiple…
Added 50 mins ago
Recreation Manager
Optima Living
Kelowna, BC
…personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 50 mins ago
Health Care Aide (PWLCL)
Connecting Care (2000) Inc.
Cold Lake, AB
…well-being of our residents. We offer range of services, including senior living community operations. We enrich the lives of older adults through innovative care models and value-based…
Added 50 mins ago
Health Care Aide (PWLCL)
Connecting Care (2000) Inc.
Cold Lake, AB
…well-being of our residents. We offer range of services, including senior living community operations. We enrich the lives of older adults through innovative care models and value-based…
Added 50 mins ago
Health Care Aide (PWLCL)
Connecting Care (2000) Inc.
Cold Lake, AB
…well-being of our residents. We offer range of services, including senior living community operations. We enrich the lives of older adults through innovative care models and value-based…

Uber

Customer Success Manager, Global Delivery Partnerships

Toronto, ON, Canada

For Canada-based roles: The base salary range for this role is CAD $102,000 per year - CAD $113,000 per year. · Full-time

Apply About employer

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Job details

Pay: For Canada-based roles: The base salary range for this role is CAD $102,000 per year - CAD $113,000 per year.
Job type: Full-time
Apply by: Nov 25, 2026
Experience: At least 4 years of full time experience
Posting language: English
Posted: Oct 26, 2026

Original job description

About The Role

As a Customer Success Manager (CSM) on the GDP Delivery team, you will play a critical role in ensuring merchant success across Uber's delivery platform. This role sits at the intersection of operations, data, and relationship management - you will use performance insights and operational expertise to drive real business outcomes for our merchant partners.

The CSM is 70% focused on optimizing operational health - including operational efficiency, customer experience, and financial health - and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts in close partnership with Account Managers (AMs).

You will own merchant operational health end-to-end: diagnosing performance gaps, designing data-backed solutions, driving product adoption, and serving as a trusted advisor to your portfolio of merchant partners. You will work cross-functionally to advocate for your merchants and continuously improve our platform.

What You'll Do

Operational Optimization: Serve as a trusted operational advisor to merchants - diagnosing performance gaps, recommending Uber-backed solutions (e.g., POS integrations, menu optimization), and tracking key metrics like defect rate, uptime, and fulfillment speed to drive continuous improvement.
Performance & Insights: Monitor merchant performance using existing dashboards and reporting tools; lead QBR preparation and translate insights into clear recommendations for AMs and senior leadership.
Product Adoption & Engagement: Drive adoption of Uber's product suite (e.g., POS endpoints implemented) by developing tailored approaches and supporting pilot programs that increase feature utilization and merchant satisfaction.
Collaboration with Account Managers: Partner closely with AMs to share merchant feedback, align on account strategy, and run joint business reviews. Travel as needed for key client meetings.
Retention & Churn Prevention: Proactively identify at-risk storefronts, develop retention plans, and advocate cross-functionally to resolve issues before they escalate.

Basic Qualifications

At least 4 years of full time experience
Experience in B2B operations - Sales, Customer Success, Account Management, or upper management in retail/food industry
Bachelor's degree

Preferred Qualifications

Experience in consulting, account management, or a similar client-facing role
Experience in food delivery, third-party marketplaces, or high-growth tech companies
Proficiency in SQL, with the ability to pull and interpret data to support analysis and decision-making
Excellent communication, negotiation, and organizational skills - able to present
Demonstrated experience using performance metrics and customer insights to inform decisions and drive business outcomes
Analytical ability - Comfortable working with data and performance metrics; ability to translate insights into clear, actionable recommendations for merchants and internal stakeholders
Operational Excellence - Proven ability to identify merchant process inefficiencies and design scalable, data-backed solutions
Process Optimization - Proactively suggests and implements tailored solutions to improve efficiency at scale
Cross-Functional Collaboration - Strong ability to work across functions and drive influence with multiple stakeholders at varying levels of seniority
French speaking preferred

For Canada-based roles: The base salary range for this role is CAD $102,000 per year - CAD $113,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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More about this job

Responsibilities

Own operational health for a portfolio of merchants by diagnosing performance gaps, recommending data-backed improvements, driving product adoption, and preventing churn. Partner with Account Managers and cross-functional teams to review performance, share merchant insights, support revenue growth, and advocate for merchant needs.

Requirements

Requires at least four years of full-time experience in B2B operations, such as sales, customer success, or account management, or upper management in the retail or food industry, plus a bachelor's degree. Preferred qualifications include client-facing experience, SQL proficiency, strong analytical and communication skills, operational and process optimization experience, and French language ability.

Skills

Customer Success
B2B Operations
Account Management
Operational Optimization
Performance Analysis
SQL
Data-Driven Decision-Making
Product Adoption
Merchant Retention
Churn Prevention
Cross-Functional Collaboration
Stakeholder Management
Communication
Negotiation
Process Optimization
Business Reviews

Benefits

Bonus Program
Equity Award
Other Compensation
Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Global Delivery Partnerships
Uber Delivery Platform
Merchant Operations
B2B Operations
Account Management
Operational Health
Operational Efficiency
Customer Experience
Financial Health
SQL
Performance Metrics
Dashboards
Reporting Tools
Quarterly Business Reviews
POS Integrations
POS Endpoints
Menu Optimization
Product Adoption
Pilot Programs
Revenue Growth
Upselling
Cross-Selling
Merchant Retention
Churn Prevention
Third-Party Marketplaces
Food Delivery
Data Analysis
Process Optimization
French

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